Customer Service Excellence Accreditation Requirement

The emphasis will be on progressing and retaining accreditation, demonstrating measurable service improvements that have meaning for the organisation.

Provision of Customer Service Excellence Accreditation

CROWN COMMERCIAL SERVICE

Contract summary

Industry

Construction and Real Estate, Printing and Publishing

Location of contract

Any region

Value of contract (£)

£0

Published date

16 June 2016

Closing date

29 June 2016

Contract start date

20 July 2016

Contract end date

19 July 2019

Description

HMPO holds CSE accreditation and has done so since 2008. UKVI holds accreditation since its first whole command assessment in 2015, which followed on from the initial building block approach to achieve command wide accreditation. Both commands will be undergoing assessments in 2016 with their existing providers. Following implementation of the new contract, the next round of assessments will be due in March 2017. Although this is a single procurement to result in a single contract, we require the commands to be treated separately for the purpose of assessment. The emphasis will be on progressing and retaining accreditation, demonstrating measurable service improvements that have meaning for the organisation.