Customer Services Target Operating Model for Central Bedfordshire Council

Central Bedfordshire Council wishes to secure the services of expert external advice to support the Council’s Corporate Management Team.

Customer Services Target Operating Model

Contract summary

 

Industry

    • Business analysis consultancy services – 72221000
    • Research consultancy services – 73210000
    • Development consultancy services – 73220000

Location of contract

SG17 5TQ

Value of contract

£0

Procurement reference

IT-33-3198-CBC-0119-LS

Published date

10 October 2022

Closing date

4 November 2022

Closing time

12pm

Contract start date

3 January 2023

Contract end date

2 March 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

 

Description

Central Bedfordshire Council wishes to secure the services of expert external advice to support the Council’s Corporate Management Team (CMT). With limited resources and increasing demand for our services, we know that we need to be more efficient and effective in how we deliver for our residents. The Council requires the awarded provider to set out a high-level (outline) plan of the changes and projects by providing an approach and operating model for customer services in Central Bedfordshire.
This will include setting out a timeline to make the changes and the possible costs and benefits (a business case and project proposal/ investment report that sets out the case for change and how that change can be realised).

 

More information

 

Links
Additional text
Is a Recurrent Procurement Type? : No

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Linda Sharpstone

Address

Priory House
Chicksands
Bedfordshire
SG17 5TQ
United Kingdom

Telephone

0300 300 5850

Email

linda.sharpstone@centralbedfordshire.gov.uk