Data Storage Services Scottish Water
Scottish Water would like to understand the options available in the market for delivery of a managed data centre service to initially host and manage the Development and DR infrastructure with a medium term option to host the Live Data Centre.
UK-Blantyre: data storage services
2012/S 77-127121
Contract notice – utilities
Services
Directive 2004/17/EC
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Scottish Water
5 Whistleberry Road, Lanarkshire
Contact point(s): Procurement and Supply Chain
For the attention of: Andrew Neilson
G72 0TA Blantyre
UNITED KINGDOM
Telephone: +44 1698722325
E-mail: ProcurementHelpline@scottishwater.co.uk
Fax: +44 1698722416
Internet address(es):
General address of the contracting entity: www.scottishwater.co.uk
Address of the buyer profile: ProcurementHelpline@scottishwater.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Main activity
Water
I.3)Contract award on behalf of other contracting entities
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:
SW12/ITT/830 Provision of Hosted Data Centre Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: As applicable.
NUTS code UKM
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: As applicable.
NUTS code UKM
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with a single operator
Duration of the framework agreement
Duration of the framework agreement
Duration in years: 7
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT
Range: between 14 000 000 and 28 000 000 GBP
II.1.5)Short description of the contract or purchase(s):
Scottish Water is currently in the process of consolidating premises in and around Glasgow to a new National Operations Centre (NOC). This would entail moving the current Disaster Recovery (DR) and development data centre in Glasgow to the NOC. Scottish Water is currently evaluating the design and associated risks for a data centre move.
Scottish Water would like to understand the options available in the market for delivery of a managed data centre service to initially host and manage the Development and DR infrastructure with a medium term option to host the Live Data Centre.The Scope of Services required is:
1 Delivery of a hosted development infrastructure and environments.
2 Delivery of hosted DR infrastructure.
3 Transition of existing development and DR infrastructure to the new service.
4 Ongoing support and maintenance of the development and DR infrastructure.
5 Once the DR and development infrastructure is functional option of a hosted solution for live infrastructure including ongoing support and maintenance.
Scottish Water would like to understand the options available in the market for delivery of a managed data centre service to initially host and manage the Development and DR infrastructure with a medium term option to host the Live Data Centre.The Scope of Services required is:
1 Delivery of a hosted development infrastructure and environments.
2 Delivery of hosted DR infrastructure.
3 Transition of existing development and DR infrastructure to the new service.
4 Ongoing support and maintenance of the development and DR infrastructure.
5 Once the DR and development infrastructure is functional option of a hosted solution for live infrastructure including ongoing support and maintenance.
II.1.6)Common procurement vocabulary (CPV)
72317000, 72322000, 72910000, 72251000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Information about lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
1 Background.
Scottish Water currently hosts IT infrastructure internally in Dundee (Live) and Glasgow (Disaster Recovery (DR) and Development) with the management of the infrastructure outsourced to a third party.
Scottish Water is currently in the process of consolidating premises in and around Glasgow to a new National Operations Centre (NOC). This would entail moving the current DR and development data centre in Glasgow to the NOC. Scottish Water is currently evaluating the design and associated risks for a data centre move.
2 Option Exploration.
Scottish Water would like to understand the options available in the market for delivery of a managed data centre service to initially host and manage the Development and DR infrastructure with a medium term option to host the Live Data Centre.
3 SCOPE.
The Scope of Services required is:
a) Delivery of a hosted development infrastructure and environments.
b) Delivery of hosted DR infrastructure.
c) Transition of existing development and DR infrastructure to the new service.
d) Ongoing support and maintenance of the development and DR infrastructure.
e) Once the DR and development infrastructure is functional option of a hosted solution for live infrastructure including ongoing support and maintenance.
3.1 Infrastructure hosting.
Scottish Water hosts all its applications on server farms that include Windows and Unix technology stacks (including Storage arrays, tape libraries and appliances). Scottish Water expects infrastructure to be hosted in a Tier 3 data centre on a private cloud basis with 24/7 availability. The supplier must have the capability to host infrastructure at two separate Tier 3 data centers.
The provider will have to support the infrastructure to the Operating System level including support for enterprise services (e.g. email, file storage and collaboration technologies). A Scottish Water preferred application provider delivers support services for the business applications.
3.2 Ongoing Support and Maintenance.
Scottish Water expects any provider of hosted services to deliver the following infrastructure support and maintenance services as well:
Incident Management as per ITIL.
Problem Management as per ITIL.
Change Management as per ITIL.
Asset Management as per ITIL.
Configuration Management as per ITIL.
Service Requests to deliver changes as per agreed catalogue or small enhancements.
Support for project delivery including infrastructure testing.
Maintenance through patching.
Backup and Recovery services.
Capacity Management services as per agreed capacity plans.
Maintenance of currency of Operating Systems and Hardware.
Risk Management Services to identify and manage risks in the estate.
The ongoing support and maintenance will be to operating systems level including the enterprise systems like email, document storage, internet and collaboration services.
The provider will be expected to work closely with a Scottish Water preferred suppliers for delivery of service desk, desk side support, business applications support and network and telephony support.
The provider will be expected to integrate with the Scottish Water Service Management tool, Service Now for provision of all services detailed above. All incidents, problems, service requests etc will be raised on this tool by the service desk and passed to the appropriate queues for management.
3.3 Development and DR provision.
The provider of hosted services will need to be able to provision development services on a demand basis to an agreed SLA. The provider will be expected to maintain the configuration of the development environments to be able to provision them on demand.
The DR provision (when not in use) is expected to be utilised for development environments to improve efficiency of the provision. It is anticipated that the DR services will be tested once every 6 months. In the event of a DR new development environments will have to be provided to continue the activities within an agreed SLA to a current backup position.
3.4 Transition Services.
Scottish Water anticipates that any migration of existing services to the new provision will be undertaken with minimum down time and risk. It is expected that the service provider will be able to take on any Scottish Water equipment that is still fit for purpose at a fair market value.
To minimise disruption it is anticipated that the provider will be able to mirror logical parts of the Scottish Water estate in the new Data Centre before physically moving any infrastructure that is fit for purpose. Scottish Water expects that the project management of the transition including all coordination with other third parties involved will be undertaken by the service provider.
3.5 Live infrastructure.
Scottish Water may consider moving the Live infrastructure in Dundee to the outsourced service provision once the DR and development services are proven. The providers will therefore need to have the capability to provide Live and DR services to Scottish Water from different locations with acceptable levels of physical separation.
The live estate may not have the levels of OS currency that the providers expect and therefore the DR and Development services may have to run at a different currency level until the live migration takes place. The providers will be expected to manage this risk during the intervening period.
3.6 Service Integration.
Scottish Water expects the service provider to take on endtoend accountability for all incidents, problems, service requests etc that are infrastructure related. The service provider will manage all infrastructure related dependencies within the supply chain including business applications and networks and telephony. Scottish Water will act as point of escalation for management of dependencies but not for operational management.
3.7 Period of Agreement.
The agreement will be for a minimum of four years with extension options for a further three 12 month periods.
3.8 Value of this Procurement.
This is not a service currently procured by Scottish Water. Transition to a hosted data centre depends on this solution providing better value than Scottish Waters current inhouse provision. Anticipated annual spend is 2 to 4 000 000 GBP.
Scottish Water currently hosts IT infrastructure internally in Dundee (Live) and Glasgow (Disaster Recovery (DR) and Development) with the management of the infrastructure outsourced to a third party.
Scottish Water is currently in the process of consolidating premises in and around Glasgow to a new National Operations Centre (NOC). This would entail moving the current DR and development data centre in Glasgow to the NOC. Scottish Water is currently evaluating the design and associated risks for a data centre move.
2 Option Exploration.
Scottish Water would like to understand the options available in the market for delivery of a managed data centre service to initially host and manage the Development and DR infrastructure with a medium term option to host the Live Data Centre.
3 SCOPE.
The Scope of Services required is:
a) Delivery of a hosted development infrastructure and environments.
b) Delivery of hosted DR infrastructure.
c) Transition of existing development and DR infrastructure to the new service.
d) Ongoing support and maintenance of the development and DR infrastructure.
e) Once the DR and development infrastructure is functional option of a hosted solution for live infrastructure including ongoing support and maintenance.
3.1 Infrastructure hosting.
Scottish Water hosts all its applications on server farms that include Windows and Unix technology stacks (including Storage arrays, tape libraries and appliances). Scottish Water expects infrastructure to be hosted in a Tier 3 data centre on a private cloud basis with 24/7 availability. The supplier must have the capability to host infrastructure at two separate Tier 3 data centers.
The provider will have to support the infrastructure to the Operating System level including support for enterprise services (e.g. email, file storage and collaboration technologies). A Scottish Water preferred application provider delivers support services for the business applications.
3.2 Ongoing Support and Maintenance.
Scottish Water expects any provider of hosted services to deliver the following infrastructure support and maintenance services as well:
Incident Management as per ITIL.
Problem Management as per ITIL.
Change Management as per ITIL.
Asset Management as per ITIL.
Configuration Management as per ITIL.
Service Requests to deliver changes as per agreed catalogue or small enhancements.
Support for project delivery including infrastructure testing.
Maintenance through patching.
Backup and Recovery services.
Capacity Management services as per agreed capacity plans.
Maintenance of currency of Operating Systems and Hardware.
Risk Management Services to identify and manage risks in the estate.
The ongoing support and maintenance will be to operating systems level including the enterprise systems like email, document storage, internet and collaboration services.
The provider will be expected to work closely with a Scottish Water preferred suppliers for delivery of service desk, desk side support, business applications support and network and telephony support.
The provider will be expected to integrate with the Scottish Water Service Management tool, Service Now for provision of all services detailed above. All incidents, problems, service requests etc will be raised on this tool by the service desk and passed to the appropriate queues for management.
3.3 Development and DR provision.
The provider of hosted services will need to be able to provision development services on a demand basis to an agreed SLA. The provider will be expected to maintain the configuration of the development environments to be able to provision them on demand.
The DR provision (when not in use) is expected to be utilised for development environments to improve efficiency of the provision. It is anticipated that the DR services will be tested once every 6 months. In the event of a DR new development environments will have to be provided to continue the activities within an agreed SLA to a current backup position.
3.4 Transition Services.
Scottish Water anticipates that any migration of existing services to the new provision will be undertaken with minimum down time and risk. It is expected that the service provider will be able to take on any Scottish Water equipment that is still fit for purpose at a fair market value.
To minimise disruption it is anticipated that the provider will be able to mirror logical parts of the Scottish Water estate in the new Data Centre before physically moving any infrastructure that is fit for purpose. Scottish Water expects that the project management of the transition including all coordination with other third parties involved will be undertaken by the service provider.
3.5 Live infrastructure.
Scottish Water may consider moving the Live infrastructure in Dundee to the outsourced service provision once the DR and development services are proven. The providers will therefore need to have the capability to provide Live and DR services to Scottish Water from different locations with acceptable levels of physical separation.
The live estate may not have the levels of OS currency that the providers expect and therefore the DR and Development services may have to run at a different currency level until the live migration takes place. The providers will be expected to manage this risk during the intervening period.
3.6 Service Integration.
Scottish Water expects the service provider to take on endtoend accountability for all incidents, problems, service requests etc that are infrastructure related. The service provider will manage all infrastructure related dependencies within the supply chain including business applications and networks and telephony. Scottish Water will act as point of escalation for management of dependencies but not for operational management.
3.7 Period of Agreement.
The agreement will be for a minimum of four years with extension options for a further three 12 month periods.
3.8 Value of this Procurement.
This is not a service currently procured by Scottish Water. Transition to a hosted data centre depends on this solution providing better value than Scottish Waters current inhouse provision. Anticipated annual spend is 2 to 4 000 000 GBP.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Duration in months: 84 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
All prices quoted shall be in sterling (UK) and all payments shall be made in Sterling (UK). Payment shall be made on the basis of completed services in accordance with the agreed contract rates, schedules and conditions of contract.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
In the event of a group of companies submitting an accepted offer it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract.
III.1.4)Other particular conditions:
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Data must only be held within the European Union to comply with regulations on the security of sensitive information.
Description of particular conditions: Data must only be held within the European Union to comply with regulations on the security of sensitive information.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Expressions of interest must be submitted by email to ProcurementHelpline@scottishwater.co.uk by the date indicated in IV.3.4.All applicants will be requested to complete a PreQualification Questionnaire. Questionnaires will be issued electronically to all applicants through an e-tendering system. Responses to Pre-Qualification Questionnaires will be assessed and used to short-list applicants who will be invited to proceed to the next stage of the tender process. Applicants will only be assessed based on the answers provided in the questionnaires.It is anticipated that 3 to 5 candidates will be invited to tender stage. All applicants MUST include in their expression of interest their company’s full postal address and contact details, inclusive of their company registration number. Upon receipt of expression of interest, the applicant will be requested to register on Public Contracts Scotland – Tenders electronic portal. To do this, a web link will be issued by Scottish Water Procurement Helpline once the applicant has expressed interest.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value.All applicants must complete the financial questions within the pre-qualification questionnaire and tender documents. Financial standing relevant to the anticipated contract value will be determined by Scottish Water based on the response to the pre-qualification questionnaire and any further financial checks deemed necessary.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met: Applicants must complete the technical questions within the pre-qualification questionnaire and tender documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:
SW12/ITT/830
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
1.5.2012 – 14:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening tenders
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:
This contract notice does not preclude Scottish Water from issuing other contract notices for specific requirements from time to time. The contents of this Notice are sufficient for submissions of pre-qualification data; all other communications are discouraged. Responses to the OJEU Notice will be evaluated based on Section III.2 and only successful applicants following PQQ evaluation will be invited to submit a tender. Scottish Water reserves the right to divide the scope of the contract into lots at tender and contract award stages as it deems appropriate. Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
See section VI.4.2 below
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: In accordance with regulation 33 of The Utilities Contracts (Scotland) Regulations 2006 as amended (the Regulations) Scottish Water will incorporate a minimum of 10 calendar day standstill period between the communication of the award decision and the decision to enter into the contract with the successful tenderer. A breach of any duty owed under the Regulations is actionable by any economic operator which, in consequence of the breach, suffers, or risks suffering, loss or damage and such proceedings may be brought either the Sheriff Court or Court of Session. Any such action must be brought within 3 months from the date when grounds for the bringing of proceedings first arose unless the Court considers that there is good reason for extending the period within which proceedings may be brought.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:17.4.2012