Daventry District Council Telephony Solution Tender

DDC is looking to replace their entire telephone system during 2017 – 2018.

United Kingdom-Daventry: Installation services (except software)

2017/S 149-308158

Contract notice

Supplies

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

LGSS
Daventry District Council, Lodge Road
Daventry
NN11 4FP
United Kingdom
Contact person: Mr Andrew Wintersgill
Telephone: +44 1327302443
E-mail: procurement@daventrydc.gov.uk
NUTS code: UKF2

Internet address(es):Main address: http://www.lgssprocurementportal.co.uk

Address of the buyer profile: http://www.lgssprocurementportal.co.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=d656a445-8f77-e711-80e3-005056b64545

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=d656a445-8f77-e711-80e3-005056b64545

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Daventry District Council Telephony Solution.

Reference number: DN291321

II.1.2)Main CPV code

51000000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

DDC is looking to replace their entire telephone system during 2017 – 2018. The supplier would also be able to provide lines, call logging and a contact centre solution — all of which are currently being provided by separate suppliers.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

51340000

II.2.3)Place of performance

NUTS code: UKF2

II.2.4)Description of the procurement:

Daventry District Council is looking to replace their entire telephone system during 2017/18. The Council is looking to find a supplier that would also be able to provide lines, call logging and a contact centre solution — all of which are currently being provided by separate suppliers.

Suppliers would need to consider the following requirements:

On premise system

The Council requires a new telephony solution to be hosted on site on VMWare, whether that solution is provided directly by the supplier or by a third party via the supplier.

Lines

The Council would be looking to transfer the Council’s current DDI range of 400 numbers from ISDN to SIP lines, with ISDN back-up.

IP Phone options

The Council is looking for a solution that provides all of the following options: desktop handsets, soft phones with USB/wireless headsets and a mobile solution (e.g. app that integrates with the system).

Call logging software

To be provided by the supplier or by a third party via the supplier.

Contact Centre

The Council will be looking to a supplier to provide both the wider telephony solution, but also an integrated on premise hosted contact centre solution to include the standard range of contact centre features, like call routing, recording, reporting, real–time management information, IVR etc., but must also include:

— CTi — It is essential that the soft phone within the contact centre solution can integrate with the Council’s current on premise CRM system provided by Kana (Lagan CRM with Java Screen Phone).

— PCI DSS compliance — must have a solution that ensures this when telephone payments are taken.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/11/2017

This contract is subject to renewal: yes

Description of renewals:

To be extended up to a further 2 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

III.1.3)Technical and professional ability

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/09/2017

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 04/09/2017

Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes

VI.2)Information about electronic workflows

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Daventry District Council
Lodge Road
Daventry
NN11 4FP
United Kingdom
E-mail: procurement@daventrydc.gov.ukInternet address:www.daventrydc.gov.uk

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

03/08/2017

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