Debt Case Management System Tender

With the introduction of Social Security Scotland, there is a requirement to have a Debt Management function, supported by a Debt Management System.

United Kingdom-Edinburgh: Software package and information systems

2018/S 135-308461

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Scottish Government
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Telephone: +44 1312447556
E-mail: karen.gubbins@gov.scot
NUTS code: UKM

Internet address(es):Main address: http://www.scotland.gov.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provison of a Debt Case Management System

Reference number: SP-18-024

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Services

II.1.4)Short description:

With the introduction of Social Security Scotland, there is a requirement to have a Debt Management function, supported by a Debt Management System (DMS) that will allow cases to be handled, assigned and managed. The DMS will enable the successful recovery of any debt owing to Social Security Scotland, following standard, agreed and compliant processes.

II.1.5)Estimated total value

Value excluding VAT: 333 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

48100000

66122000

48810000

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

The SSS have a business requirement to implement a Minimum Viable Product Debt Case Management System by March 2019. The SSS may decide to host the DMS infrastructure within our own AWS cloud at a future date. Therefore, we require the supplier to provide an option cost to:

a. migrate the system in to the SSS private cloud;

b. provide support for the application layer only.

At that time SSS will work with the Supplier to migrate the system into the SSS private cloud.

Beyond the initial implementation, there is the intention to integrate with other components within the SSS Solution, the Out The Box integration capabilities of the system are a key factor in vendor / system selection. The SSS have a strategic aim to exploit the system integration capabilities requirements at a later date and may seek to develop additional functionality within the system through additional statements of works at a later date to meet evolving business requirements in an environment of change.

II.2.5)Award criteria

Criteria below

Quality criterion – Name: Business Requirements / Weighting: 20

Quality criterion – Name: Technical Solution / Weighting: 15

Quality criterion – Name: Future Integration / Weighting: 10

Quality criterion – Name: Delivery Approach / Weighting: 5

Quality criterion – Name: Delivery Team / Weighting: 5

Quality criterion – Name: Testing & QA / Weighting: 5

Quality criterion – Name: Case Studies / Weighting: 5

Quality criterion – Name: Application Roadmap / Weighting: 5

Quality criterion – Name: Security / Weighting: 10

Quality criterion – Name: Digital First / Weighting: 10

Quality criterion – Name: Non Functional Requirement / Weighting: 10

Price – Weighting: 30

II.2.6)Estimated value

Value excluding VAT: 330 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12

This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

4B.4 Bidders will be required to state the value(s) for the following financial ratio(s): Current Ratio.

The acceptable range for each financial ratio is:

Current ratio equal to or greater than 1.

The ratio will be calculated as follows:

Current Ratio = Current Assets / Current Liabilities

4B.5.1 It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

— Employer’s (Compulsory) Liability Insurance = [2 000 000]GBP,

— Public Liability Insurance = [2 000 000]GBP,

— Professional Indemnity Insurance = [2 000 000]GBP.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

4C.10 Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.

Suppliers must hold a third party Cyber Security accreditation e.g. Cyber Essentials, Cyber Essentials Plus, ISO 27001, IASME or be able to provide evidence of equivalency, and details of this must be provided at Section 2.2 of the technical envelope within the ESPD.

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

In accordance with the terms and conditions of contract.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 17/08/2018

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 15/02/2019

IV.2.7)Conditions for opening of tenders

Date: 17/08/2018

Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes

Estimated timing for further notices to be published:

August 2021 if the extension options are exercised.

VI.2)Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3)Additional information:

Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 11346

For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

Information contained within Invitation to Tender.

(SC Ref:549428)

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 11346

For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

Community Benefits clauses apply as per the Invitation to Tender document.

(SC Ref:550251)

VI.4)Procedures for review

VI.4.1)Review body

Scottish Government
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Telephone: +44 1312447556Internet address: http://www.scotland.gov.uk

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

12/07/2018