Debt Resolution Services for the Public Sector – Market Engagement

Debt Resolution Services for the Public Sector – Market Engagement

Crown Commercial Service, as the authority, intends to put in place an agreement for the provision of debt resolution services for use by all UK public sector bodies.

United Kingdom-Liverpool: Collection agency services

2020/S 127-312082

Prior information notice

This notice is for prior information only


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9th Floor, The Capital, Old Hall Street
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
Telephone: +44 3450103503
Internet address(es):Main address:

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


Additional information can be obtained from the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Other activity: Public procurement

Section II: Object

II.1)Scope of the procurement


Debt Resolution Services

Reference number: RM6226

II.1.2)Main CPV code

79940000 Collection agency services

II.1.3)Type of contract


II.1.4)Short description:

Crown commercial service, as the authority, intends to put in place an agreement for the provision of debt resolution services for use by all UK public sector bodies.

The key core services may include:

• debt prevention services,

• managed debt collection services (managing multiple collection agencies),

• debt collection agency services (including International Collections),

• enforcement/warrant recovery services,

• debt analytics (including open-banking and complimentary data and analytics),

• data aggregation and analysis services,

• debt analytics/solutions software and integration,

• spend recovery analysis,

• debt business process outsourcing,

• fraud and error prevention and analysis,

• debt advice and guidance services.

The lot structure of this framework will be determined as a result of the market engagement.

Further information is included in the additional information section VI.3).

II.1.5)Estimated total value

Value excluding VAT: 550 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

48440000 Financial analysis and accounting software package
66170000 Financial consultancy, financial transaction processing and clearing-house services
66171000 Financial consultancy services
71621000 Technical analysis or consultancy services
72000000 IT services: consulting, software development, Internet and support
72212100 Industry specific software development services
72212211 Platform interconnectivity software development services
72212400 Business transaction and personal business software development services
72212440 Financial analysis and accounting software development services
72212441 Financial analysis software development services
72212442 Financial systems software development services
72212443 Accounting software development services
72212460 Analytical, scientific, mathematical or forecasting software development services
72212461 Analytical or scientific software development services
72212462 Mathematical or forecasting software development services
72212480 Sales, marketing and business intelligence software development services
72212482 Business intelligence software development services
72212610 Database software development services
72212730 Security software development services
72212731 File security software development services
72212732 Data security software development services
72212900 Miscellaneous software development services and computer systems
72212990 Spreadsheets and enhancement software development services
72220000 Systems and technical consultancy services
72221000 Business analysis consultancy services
72225000 System quality assurance assessment and review services
72300000 Data services
72310000 Data-processing services
72311000 Computer tabulation services
72311100 Data conversion services
72312000 Data entry services
72312100 Data preparation services
72312200 Optical character recognition services
72313000 Data capture services
72314000 Data collection and collation services
72315000 Data network management and support services
72315100 Data network support services
72315200 Data network management services
72316000 Data analysis services
72317000 Data storage services
72318000 Data transmission services
72319000 Data supply services
72320000 Database services
72321000 Added-value database services
72322000 Data management services
72330000 Content or data standardization and classification services
73000000 Research and development services and related consultancy services
73100000 Research and experimental development services
73110000 Research services
73120000 Experimental development services
73200000 Research and development consultancy services
73210000 Research consultancy services
73220000 Development consultancy services
73300000 Design and execution of research and development
75000000 Administration, defence and social security services
75100000 Administration services
75110000 General public services
75112000 Administrative services for business operations
75120000 Administrative services of agencies
75130000 Supporting services for the government
75131000 Government services
79100000 Legal services
79110000 Legal advisory and representation services
79111000 Legal advisory services
79112000 Legal representation services
79140000 Legal advisory and information services
79200000 Accounting, auditing and fiscal services
79210000 Accounting and auditing services
79211000 Accounting services
79211100 Bookkeeping services
79211200 Compilation of financial statements services
79212000 Auditing services
79212100 Financial auditing services
79212200 Internal audit services
79212400 Fraud audit services
79223000 Custom broker services
79311400 Economic research services
79313000 Performance review services
79330000 Statistical services
79342400 Auction services
79342410 Electronic auction services
79400000 Business and management consultancy and related services
79410000 Business and management consultancy services
79411000 General management consultancy services
79412000 Financial management consultancy services
79500000 Office-support services
79510000 Telephone-answering services
79511000 Telephone operator services
79512000 Call centre
79570000 Mailing-list compilation and mailing services
79571000 Mailing services
79620000 Supply services of personnel including temporary staff
79621000 Supply services of office personnel
79700000 Investigation and security services
79720000 Investigation services
79721000 Detective agency services
79940000 Collection agency services
79994000 Contract administration services

II.2.3)Place of performance


II.2.4)Description of the procurement:

Debt resolution services.

II.2.14)Additional information

II.3)Estimated date of publication of contract notice:


Section IV: Procedure


IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

Section VI: Complementary information

VI.3)Additional information:

This prior information notice is to signal an intention to commence market engagement with those within the debt resolution services market. If you are interested in being involved in the market engagement please express your interest by emailing: no later than midday on 13 July 2020. This will include multi-supplier webinars and potentially one-to-one follow up calls with CCS and potential customers. Further details will be provided to you.

Your email must clearly state: the name of your organisation and contact details for the individual(s) who will participating in the market engagement and the services that you would like to discuss.

You’re advised to monitor CCS’s Upcoming Deals web page for tender release dates. Link here

Crown commercial service (CCS) will use an eSourcing system for this competition and reserves the right to use an electronic auction. The eSourcing system we will use is [].

Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.

The value in II.1.5) is an indicative value over 4 years, it is expected the contract will be let for 3 years with an option to extend for a further 1 year.

The date in II.3) is the estimated date of publication, please refer to the CCS pipeline page for updates and monitor tenders electronic daily for the publication of the OJEU contract notice.

ISO 27001:2013 and cyber essentials plus certifications are mandatory for Central Government Contracts which involve handling sensitive personal information/special category data and providing certain ICT products and services. These certifications define a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet.

To participate in the procurement for debt management and recovery services, bidders will be required to demonstrate that they are ISO 27001:2013 certified.

Bidders will also have to demonstrate their ability to meet security requirements set out in the security schedule to be released at the ITT stage. Bidders may be awarded a framework contract but shall not enter into any call-off contracts with buyers until they are able to demonstrate to CCS that they meet the security requirements as set out in the security schedule.

Any organisation delivering debt collection services will be required to be FCA licensed.

The service that arise from this framework will involve the supplier holding material that has been assigned a protective marking under the Government Security Classifications Scheme (April 2014) of official/sensitive. Bidders will be required to implement their solution in accordance with the framework agreement Schedule, ‘Security Requirement and Plan’, to meet framework agreement requirements. This will be released at the ITT stage.

This PIN is to advise that in line with the PCR 2015 we are using the open procedure for this competition and the timescale for the tender stage will be 15 calendar days.

A Future Opportunity on contract finder can be found here:

VI.5)Date of dispatch of this notice: