Department for Education Contract for Families and Carers Advice Service

Department for Education Contract for Families and Carers Advice Service

We are proposing to contract for an information and advice service for families, kinship carers and special guardians.

United Kingdom-London: Social work and related services

2019/S 214-525620

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Department for Education
Postal address: Sanctuary Buildings, 20, Great Smith Street
Town: London
NUTS code: UK
Postal code: SW1P 3BT
Country: United Kingdom
I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Contract Notice for Information and Advice Service for Families, Kinship Carers and Special Guardians

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

We are proposing to contract for an information and advice service for families, kinship carers and special guardians. Often these will be carers for children who are either at risk or are already involved in the care system in England.

We would expect the service to, at a minimum; provide a telephone and online advice service.

There are more than 200 000 children in the UK raised by kinship carers (family and friends carers), normally grandparents or older siblings. These children have often suffered similar adversities to those in the care system. Almost half of carers (54 %) say they are bringing up at least one child with special needs, most commonly emotional and behavioural difficulties (85 %). Of these carers, only 11 % said they are getting the information they need from their Local Authority (Kinship Care State of Nation 2018, Grandparents Plus).

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Building on the Department for Education’s historic investment in the area of family advice and support, we want to continue support to the sector to ensure that when children are in care or at risk that their families and carers have access to expert advice and support to understand the system and resolve issues. The provision of such advice and support benefits both children, their families and carers by helping to prevent the avoidable escalation of issues and by improving engagement of and experience with statutory children’s services. We want to ensure that families, relatives and friends, across the country have access to expert advice and support in order to assist them in accessing local authority Children’s Services.

The Department is seeking to award a 1 year contract, with the option to extend for up to 2 further years on a 1 + 1 basis, to an organisation to provide a national information, advice and support service to families whose children are in need, at risk, or in the care system. This will also include family relatives and friends carers (also known as kinship carers) who are raising, or considering caring for, children who cannot remain at home. This contract is available to provide crucial advice, information and signposting to thousands of families who are involved with the care system many of whom are from the most disadvantaged, under-represented, and vulnerable groups in society. There will be the option of an extension of up to 2 years on a 1 + 1 basis.

We are seeking to fund an organisation with both the management skills and specialist knowledge to efficiently run a national information and advice service to families, and kinship carers, who are or at risk of being involved with the care system and statutory children’s services. The successful bidder will be responsible for providing high quality, accurate and impartial information for families, relatives and friends on a broad range of issues including: care proceedings, kinship and other forms of care, child protection, family and child law and sources of support for family and friends carers and the children for whom they care.

At a minimum, we would expect the service to provide both a telephone and online advice service.

There is currently an organisation delivering this service on behalf of the department and they receive over 5 000 calls a year.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

This contract has 2 options for an extension on a 1 year + 1 year basis (1 + 1).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 23/12/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 23/12/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Department for Education
Town: London
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: