Department for Work and Pensions Digital Services Contract

Department for Work and Pensions Digital Services Contract

DWP will require providers to work with DWP staff to enable internal resources as they become available. This may require some specific coaching activity that would be captured as part of the product backlog. We need any potential provider to have the right attitude to both helping to adhere to Agile disciplines, and bring on board DWP resource in the project team.

RM1043 Digital Services – Department for Work and Pensions (DWP) Carers Allowance Digital Service

Reference number:RM1043 DSF01-035

Deadline date:01/07/2014

This deadline is for…Transparency purposes only. This is a Call-Off from an established framework, RM1043 Digital Services, and no additional tenders will be accepted.

Contract value:£0 – £0

Location where the contract is to be carried out:United Kingdom

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Crown Commercial Service on behalf of Department for Work and Pensions (DWP)

Description of the contract

The Carer’s digital service is a citizen and back office facing web application composed of a number of services running on commodity cloud based virtual hosting, communicating via a combination of REST and messages queues. The highlights of the technical stack are Scala, the Play! Framework, and Nginx. Overarching objectives of Carer’s Allowance Digital Service – which the digital resource recruited through this Digital Services Framework, will help us deliver: Delivery Objectives: • Maintain compliance with the Digital by Default Service Standards including a commitment to the iterative development process User Needs: • Ensure that the CADS is built and iterated based on real user needs, underpinned by trustworthy data and high quality user research Digital culture: • DWP have reinforced agile project culture into the team to allow the design and build of digital public services to become part of business as usual • A fully maintained service with 24/7 operational capacity including issue/fault management and resolution DWP will iterate the service based on user behaviour and what DWP understand to be the user needs. The service needs to support channel shift making on-line the primary channel to claim Carer’s Allowance. DWP is looking for potential providers to provide digital services in an innovative manner to deliver the current backlog and maintain the service standards. DWP will require the potential provider personnel to co-locate with the DWP Carer’s Allowance Digital Service delivery team based in Preston, Lancashire. One of the key success factors for DWP is for potential providers to work well in multidisciplinary teams and create a positive working environment that is committed to quality and delivery. Providers will be working with DWP (and alongside other suppliers) to ensure that the delivery targets for the team are met. DWP is interested to hear how you are able to work effectively as part of an integrated, co-located and efficient digital delivery team. DWP wants to be able to contract for flexible services that can be implemented, scaled and changed quickly and will focus our potential providers on delivering better value, high quality services focused on the needs of users. DWP would like to understand your approach and team structure to meet the DWP Carer’s Allowance Digital Service objectives and how digital services can be used to augment and complement the DWP team in a flexible, practical and cost effective manner. This includes potential provider consideration of the activities and approach taken to maintain continuous iterative delivery of a live service. DWP will require providers to work with DWP staff to enable internal resources as they become available. This may require some specific coaching activity that would be captured as part of the product backlog. We need any potential provider to have the right attitude to both helping to adhere to Agile disciplines, and bring on board DWP resource in the project team. DWP would like to understand supplier perspectives on your approach to on-boarding. DWP is keen to ensure that all service providers have understood the organisational context and that they are willing, able and prepared to work with the Department to make the Carer’s Allowance digital service development a successful one.

 

Classification of the contract

72000000IT services: consulting, software development, Internet and support

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?Yes

Framework agreement details:contract being called off a framework agreement

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:13 Months

Who to contact

Contact nameDSF Managed Service Team

Organisation nameCrown Commercial Service

Address9th Floor The Capital, Old Hall Street, Liverpool, L3 9PP

Telephone03454102222

Extension number:

Fax

How to apply

This is a Call-Off RFP from an established framework – RM1043 Digital Services – and has been published for transparency purposes only. This RFP is open only to suppliers specifically invited via the Crown Commercial Service eSourcing Suite and no additional tenders will be accepted.