Design and Implementation of a Sunderland Intelligence Hub

Design and Implementation of a Sunderland Intelligence Hub

The intelligence Hub will gather, process and share data and information to help us better understand our customers and communities, their needs and patterns of behaviour and how they go about their business.

United Kingdom-Sunderland: IT services: consulting, software development, Internet and support

2013/S 147-255884

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The Council of the City of Sunderland
Civic Centre, Burdon Road
For the attention of: Kevin Marshall
SR2 7DN Sunderland
Telephone: +44 1915611088
Fax: +44 1915531090

Internet address(es):

General address of the contracting authority:

Electronic access to information:

Electronic submission of tenders and requests to participate:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Design and Implementation of a Sunderland Intelligence Hub and Associated Professional Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Administrative area of Sunderland.
NUTS code UKC23

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Sunderland City Council (‘the Council’) wishes to procure a specialist partner to assist with the design, implementation and delivery of a Sunderland Intelligence Hub, a city resource that will be owned and managed by the Council. The intelligence Hub will gather, process and share data and information to help us better understand our customers and communities, their needs and patterns of behaviour and how they go about their business. It will support the devolution of decision making and help us focus on true need and the interventions that will make a real difference but based on evidence. It will help us discover what data really matters and drive transformational change, rationalising systems and reducing processing costs as part of the Council’s Community Leadership programme.
The Council needs to develop more refined, quicker, cheaper ways of aggregating and analysing data and this is integral to the Council’s refreshed 3 year change programme designed to achieve the estimated GBP 100 m of budget reductions whilst developing new sustainable models for the delivery of public services.
The development and delivery of an Intelligence Hub is primarily a business change project enabled by people, process and technology. It is as more about understanding our outcomes and the data that really matters to us and being able to analyse that data to turn it into real intelligence as it is about aggregating data sources. This is where the proposed strategic partner will add real value and it is envisaged that through a number of early adopter projects, the strategic partner would transfer the necessary skills to enable the Council to become fully self-sufficient.
Therefore the Intelligence Hub is a virtual concept rather than a standalone “system” that brings together a range of tools, techniques, skill sets and specialisms to provide the Council (and its partners) with the ability to:
— Undertake strategic analysis;
— Make the right strategic choices;
— Implement these in the right way;
— Measure and check outcomes.
In addition, the Intelligence Hub will help us:
— Gain a true understanding of customers and communities (how they live their lives and what their needs are);
— Prioritise our effort by targeting resources where they are needed supported where appropriate by a joint strategic needs assessment;
— Understand the impact services and interventions are having within communities;
— Work collaboratively across the Council and with trusted third party providers (e.g. Police, local Clinical Commissioning Group and Voluntary Community Services) to achieve the required outcomes:
— Engage with customers, communities, elected members and partners to enrich our information and assist in the application and deployment of intelligence;
— Better understand the relationships and key dependencies;
— Link actions to outcomes to apply learning and better inform the commissioning cycle;
— Map activities to strategic and operational outcomes;
— Get to the root cause of issues quickly;
— Provide the visualisation of the intelligence;
— Provide and publish corporate performance dashboards to a wide range of stakeholders, including comparative information;
— Provide support for both operational and research intelligence requirements;
— Understand the performance of resources (including those commissioned);
— Facilitate both the publication and consumption of Linked Open Data including adding value to data by establishing ‘provenance’;
— Carry out demand forecasting and what if analysis to inform better decision making;
— Provide role and context based access management to intelligence and data;
— Support interoperability with other intelligence hubs e.g. The NHS Information Centre;
— Inform the development and delivery of community led assets to provide viable alternatives to more traditional service provision and make communities more resilient; and
— Rationalise systems and processes.
Initially the proposed partner would be expected to work with the Council to deliver a number of rapid adopter projects which have been designed to implement all aspects of the Intelligence Hub and enable the Council to quickly scale and build critical mass. These early adopters may include some or all of the following projects:
(i) Place – Community Clean-up;
(ii) Place – Flood Management;
(iii) People – Admission to / Discharge from hospital;
(iv) People – Family Focus.
Thereafter the proposed appointment may be extended at the discretion of the Council to include other aspects of the Sunderland Intelligence Hub.
Further details of this opportunity are set out in the Pre-Qualification Questionnaire (PQQ) and the Memorandum of Information (MOI) which is available from

II.1.6)Common procurement vocabulary (CPV)

72000000, 72200000, 72300000, 72600000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The reason for this estimated range is due to factors including:
— unknown design and implementation period for the rapid adopter projects and the associated cost at this stage;
— the number of other potential contracting authorities in respect of this opportunity has not yet been determined (see Section VI.3).
Estimated value excluding VAT:
Range: between 1 500 000 and 5 000 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: It is currently anticipated that the contract will initally be for a period of 24 months with the option of up to 3 x 12 month extensions to be exercised at the sole discretion of the Council.
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Parent company guarantees, deposits, bonds or other forms of appropriate security may be required, as described in the PQQ and tender documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

The financing conditions and payment arrangements are as described in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The contracting authorities reserve the right to require groupings of contractors to take a particular legal form or to require a single contractor to take primary liability.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The successful contractor may be required to actively participate in the achievement of social and/or environmental objectives. Accordingly contract performance conditions may relate in particular to social, environmental or other corporate social responsibility considerations. Further details will be set out in the tender documents. Insurance requirements as set out in the PQQ documents.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 45-50 of Directive 2004/18/EC and Regulations 23-25 of the Public Contract Regulations 2006 and as are described in the PQQ which is available at

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: In accordance with Article 47 of Directive 2004/18/EC and Regulation 24 of the Public Contract Regulations 2006 and as set out in PQQ which is available at

Minimum level(s) of standards possibly required: As set out in the Pre-Qualification Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
In accordance with Articles 48-50 of Directive 2004/18/EC and Regulation 25 of the Public Contract Regulations 2006 and as set out in PQQ which is
available at

Minimum level(s) of standards possibly required:
As set out in the Pre-Qualification Questionnaire.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 12
Objective criteria for choosing the limited number of candidates: Envisage a minimum number of 3 and maximum number between 8 -12. The objective criteria are set out in the PQQ. They include the objective criteria envisaged by Regulations 23-25 inclusive of the Public Contract Regulations 2006.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

QTLE – 99FE77
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 5.9.2013 – 16:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

6.9.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The Council is holding a PQQ briefing event in relation to this opportunity:
To be held on 5.8.2013 (arriving at 13:15 for a 13:30 start – 15:30) at The Sunderland Software Centre, Tavistock Place, Sunderland Tyne and Wear, SR1 1PB.
If you wish to attend this event please send your confirmation including the names of the persons attending to Graham Kelly, Corporate Procurement Team, Sunderland City Council, (Tel: +44 1915611088) (email Please note that places are limited to two representatives per organisation.

The Council reserves the right not to award the contract in whole or part, to cancel or amend the tender process and does not bind itself to accept any tender. The Council shall not be liable under any circumstances for any costs or expenses incurred by any tenderer or prospective tenderer in responding to this notice or in taking part in this procurement process.
Section II.1.9: Variants may be accepted. The Council will finally confirm whether variants will be accepted and the basis upon which such variants may be submitted in the tender/contract documents.
Section I.4: Other contracting authorities. The Council is procuring the partner on behalf of itself and potentially other contracting authorities who may participate at their discretion, including (but not limited to):
1. local authorities (this includes a county council; district council; parish council; metropolitan council; unitary
council), appearing on the database available at:

2. NHS Bodies (England)- (which links to an AZ see eg: and an explanation of these bodies at:;

3. Educational Establishments: Nursery Schools, Primary Schools, Middle or High Schools, Secondary Schools, Academies, Special Schools, Pupil Referral Units (PRU), Further Education Colleges, Universities.

4.Police, Fire & Rescue & Maritime & Coastguard Agency Emergency Services:

5. NHS Bodies and Ambulance Services:

6. Central Government Departments & their Agencies:

7. Registered Charities:

8. Registered Social Landlords: Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives.

and in each case (including in the case of the Council):
(i) including successors to those bodies’ functions and organisations created as a result of reorganisation or organisational changes and organisations created to deliver their functions and objectives including their wholly owned entities; and
(ii) whether acting individually, or on behalf of, or together as members of any consortia.
The Memorandum of Information (MOI) and Pre-Qualification Questionnaire (PQQ) are available online at‘ Tender Reference QTLE – 99FE77 from the date of dispatch of this notice.

Expressions of interest must be by way of completion and return of the PQQ by the date and time specified in section IV.3.4.
Economic operators wishing to register their interest against this opportunity and receive the MOI and PQQ
should go to the web site located at

Registered suppliers are to select Sunderland City Council and enter Contract ID QTLE 99 FE77.
Completed PQQs are to be returned by the deadline of noon on 6th September 2013 via the electronic system on the above portal.
Unregistered suppliers will be directed to a Supplier Registration form to be completed. (Notification of successful registration will be sent to the e-mail address as included on the Supplier Registration form). Once registered suppliers will then be able to obtain the MOI and PQQ.
Tenders and all supporting documentation must be priced in sterling and written in English. Any agreement entered into will be governed by English law and will be subject to the exclusive jurisdiction of the English Courts.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Sunderland City Council
SR2 7DN Sunderland

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: In accordance with Regulation 32 (Information about Contract Award Procedures and application of Standstill Period prior to Contract Award) and Regulation 47 (Enforcement Obligations) of the Public Contract Regulations 2006 as amended.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:26.7.2013