Design and Manage Web Based User Satisfaction Survey
The potential Provider shall design and run an online web based user survey and conduct a representative number of follow up telephone interviews to a database of Research Council UK’s users who have a direct relationship in the research that RCUK supports.
APPOINTMENT OF A CONTRACTOR TO DESIGN, MANAGE AND RUN AN ONLINE WEB BASED USER SATISFACTION SURVEY
Reference number: PS140002
This deadline is for… 12.00 noon 3-2-14 RECEIPT OF COMPLETED TENDER BIDS – ELECTRONIC
Contract value:£30,000 – £50,000
Location where the contract is to be carried out: Swindon Research Councils UK (RCUK) Strategy Unit offices Swindon, Wiltshire
Is this suitable for smaller suppliers? Yes
Is this contract suitable for a voluntary, community and social enterprise organisations? No
Name of the buying organisation: UK Shared Business Services Ltd.
Description of the contract
The potential Provider shall design and run an online web based user survey and conduct a representative number of follow up telephone interviews to a database of Research Council UK’s users who have a direct relationship in the research that RCUK supports. The purpose of the 2014 survey is to elicit information that Research Councils can use to improve performance and delivery of our user engagement. It should be able to demonstrate progress from previous years but also needs to be flexible in order to reflect RCUK’s changing context and priorities. The survey is expected to derive top-level messages about user engagement at the broad RCUK level rather than looking in detail at individual Research Councils. The contractor is expected to produce a single independent report of the findings demonstrating progress since 2012 and key areas for improvement going forward. RCUK for its part will collate user contact details, undertake data cleansing and will work jointly with the contractor on some key deliverables e.g. the question set.
Classification of the contract
73000000 Research and development services and related consultancy services
Contract type: Services – Unspecified
Is it a framework agreement? No
Is this contract related to a programme of funding? No
Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents
Estimated length of contract: 03/03/2014 – 01/08/2014