Design and Manage Web Based User Satisfaction Survey

Design and Manage Web Based User Satisfaction Survey

The potential Provider shall design and run an online web based user survey and conduct a representative number of follow up telephone interviews to a database of Research Council UK’s users who have a direct relationship in the research that RCUK supports.

APPOINTMENT OF A CONTRACTOR TO DESIGN, MANAGE AND RUN AN ONLINE WEB BASED USER SATISFACTION SURVEY

Reference number: PS140002

Deadline date:03/02/2014

This deadline is for… 12.00 noon 3-2-14 RECEIPT OF COMPLETED TENDER BIDS – ELECTRONIC

Contract value:£30,000 – £50,000

Location where the contract is to be carried out: Swindon Research Councils UK (RCUK) Strategy Unit offices Swindon, Wiltshire

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: UK Shared Business Services Ltd.

 

Description of the contract

The potential Provider shall design and run an online web based user survey and conduct a representative number of follow up telephone interviews to a database of Research Council UK’s users who have a direct relationship in the research that RCUK supports. The purpose of the 2014 survey is to elicit information that Research Councils can use to improve performance and delivery of our user engagement. It should be able to demonstrate progress from previous years but also needs to be flexible in order to reflect RCUK’s changing context and priorities. The survey is expected to derive top-level messages about user engagement at the broad RCUK level rather than looking in detail at individual Research Councils. The contractor is expected to produce a single independent report of the findings demonstrating progress since 2012 and key areas for improvement going forward. RCUK for its part will collate user contact details, undertake data cleansing and will work jointly with the contractor on some key deliverables e.g. the question set.

 

Classification of the contract

73000000 Research and development services and related consultancy services

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 03/03/2014 – 01/08/2014

 

Who to contact

Contact name John Welch

Organisation name UK Shared Business Services Ltd.

Address North Star House, North Star Avenue, Swindon, Wiltshire, SN2 1FF

Telephone 01793 867305

Extension number:

Fax

How to apply

Informal enquiries via JOHN WELCH Procurement UKSBS email john.welch@uksbs.co.uk telephone 01793867305 PLEASE NOTE CLOSING TIME AND DATE FOR ELECTRONIC BIDS IS 12.00 NOON ON MONDAY THE 3rd OF FEBRUARY 2014 via EMAIL TO THE SOURCING EMAIL ADDRESS STATED IN THE RFQ/RFI. “HARD” PAPER COPY BIDS SHOULD PREFERABLY BE RECEIVED VIA POST/COURIER etc.TO THE POLARIS HOUSE ADDRESS STATED IN THE RFI/RFQ DOCUMENTS BY THE ABOVE DEADLINE TOO