Development of Citizen Portal Website and Review of Social Care Operational Processes in Wales
Working with a newly established Task and Finish group and specifically the Programme Manager for SSIA, to develop a specification for a national citizen information portal in social care.
Review of Social Care operational processes in Wales and development of a specification for a Citizen Portal for Wales.
The purpose of the Contract is twofold:
a) To gather, in discussion and with the agreement of NWIS and SSIA, a collective position statement of how each of the 22 local authorities in Wales are organised to deal with enquiries and referrals for both Adults and Children’s services (including joint Health and Social Care arrangements) and also what I.T. processes are employed to deal with referrals once they are accepted.
Required output: Written report and oral presentation regarding the current position as regards the above
b) Working with a newly established Task and Finish group and specifically the Programme Manager for SSIA, to develop a specification for a national citizen information portal in social care.
Required output: In agreement with stakeholders and programme commissioners, a specification which will be used to commission the development and delivery of a portal which will be accessible to any one or all of the 22 local authorities and partner agencies.
The questions to be answered will need to be for each of the 22 local
authorities and partners against both a) and b) above include:
a) An analysis of each of the Referral and enquiry sources by service areas.
b) Existing and any planned changes to I.T. contact arrangements
c) Eligibility used by service areas regions
d) Working with others: Integrated and collaborative arrangements – existing and planned
e) Assessment processes including reablement and enabling services
f) Identification of Best Practice
g) Sharing of Personal Information between agencies including when it occurs, commonality of data sets and potential of national templates (where appropriate) to assist such processes
h) Identification of existing or planned citizen information points/portals, either corporate or departmental within local authorities and/or key partners within voluntary and health sector
The successful candidate will work to both SSIA and NWIS in the delivery of this project.
Classification of contract (CPV codes)
73000000 – Research and development services and related consultancy services.
85000000 – Health and social work services.
Most economically advantageous tender in terms of:1. An Open procedure will be adopted for this procurement. Therefore selection and award will be undertaken as a single process. All submissions will be assessed based on the information given in point 2. Following an initial evaluation a maximum of six of the top scoring bidders may, at the discretion of the WLGA, be invited to attend an interview, with the intent clarifying the proposals deliverability and achieving the best value for money solution.
3. All bidders will be contacted at an appropriate point regarding the outcome of their submission.
6. 5. Proposals should evidence the following for which the scoring levels are indicated:
8. • How you would deliver the key components of this programme [50%]
9. • Your track-record of effective work in this field and track-record of delivering projects on time and within budget. [40%]
10. • A detailed breakdown of all costs including individual rates and anticipated time allocation for individual undertaking the work including expenses etc [10%]
SECTION IV: Administrative Information
• Submission closing date – 5pm, 3rd December 2012
• Clarification discussions with short listed candidates (to be held in Cardiff) December 13th 2012