Development of Citizen Portal Website and Review of Social Care Operational Processes in Wales

Development of Citizen Portal Website and Review of Social Care Operational Processes in Wales

Working with a newly established Task and Finish group and specifically the Programme Manager for SSIA, to develop a specification for a national citizen information portal in social care.

Review of Social Care operational processes in Wales and development of a specification for a Citizen Portal for Wales.

Procurer reference: 11/12
Value of tender: £20000
CONTRACT NOTICE – NON OJEU
Is this notice funded by the Welsh European Funding Office (WEFO)?
No
Contract Type
Services
SECTION I: CONTRACTING AUTHORITY
Name of the organisation
Welsh Local Government Association (WLGA)
Contact Name
Cathryn Thomas or Stephen Davies
Address
Welsh Local Government Procurement Unit, Drake Walk, Cardiff
Postcode
CF10 4LG
Phone
02920 468518
EMail
cathryn.thomas@wlga.gov.uk or stephen.davies10@wales.nhs.uk.
SECTION II: DETAILS OF THE CONTRACT
Service category
11/12
Is it a framework agreement?
No
Title of the contract
Review of Social Care operational processes in Wales and development of a specification for a Citizen Portal for Wales
Description of the contract

The purpose of the Contract is twofold:

a) To gather, in discussion and with the agreement of NWIS and SSIA, a collective position statement of how each of the 22 local authorities in Wales are organised to deal with enquiries and referrals for both Adults and Children’s services (including joint Health and Social Care arrangements) and also what I.T. processes are employed to deal with referrals once they are accepted.

Required output: Written report and oral presentation regarding the current position as regards the above

b) Working with a newly established Task and Finish group and specifically the Programme Manager for SSIA, to develop a specification for a national citizen information portal in social care.

Required output: In agreement with stakeholders and programme commissioners, a specification which will be used to commission the development and delivery of a portal which will be accessible to any one or all of the 22 local authorities and partner agencies.

The questions to be answered will need to be for each of the 22 local

authorities and partners against both a) and b) above include:

a) An analysis of each of the Referral and enquiry sources by service areas.

b) Existing and any planned changes to I.T. contact arrangements

c) Eligibility used by service areas regions

d) Working with others: Integrated and collaborative arrangements – existing and planned

e) Assessment processes including reablement and enabling services

f) Identification of Best Practice

g) Sharing of Personal Information between agencies including when it occurs, commonality of data sets and potential of national templates (where appropriate) to assist such processes

h) Identification of existing or planned citizen information points/portals, either corporate or departmental within local authorities and/or key partners within voluntary and health sector

The successful candidate will work to both SSIA and NWIS in the delivery of this project.

Place / site of work / delivery
Wales

Classification of contract (CPV codes)
73000000 – Research and development services and related consultancy services.
85000000 – Health and social work services.

Contract Length
Starting date:
02.01.2013
and/or Ending date
31.03.2013
SECTION III: AWARD CRITERIA
Contract will be awarded based on:

Most economically advantageous tender in terms of:1. An Open procedure will be adopted for this procurement. Therefore selection and award will be undertaken as a single process. All submissions will be assessed based on the information given in point 2. Following an initial evaluation a maximum of six of the top scoring bidders may, at the discretion of the WLGA, be invited to attend an interview, with the intent clarifying the proposals deliverability and achieving the best value for money solution.
2.
3. All bidders will be contacted at an appropriate point regarding the outcome of their submission.
4.
5.
6. 5. Proposals should evidence the following for which the scoring levels are indicated:
7.
8. • How you would deliver the key components of this programme [50%]
9. • Your track-record of effective work in this field and track-record of delivering projects on time and within budget. [40%]
10. • A detailed breakdown of all costs including individual rates and anticipated time allocation for individual undertaking the work including expenses etc [10%]
11.
12.
13.


SECTION IV: Administrative Information

Instructions to suppliers

Timescales

• Submission closing date – 5pm, 3rd December 2012

• Clarification discussions with short listed candidates (to be held in Cardiff) December 13th 2012

 

Reference Number
11/12
Deadline Date
03.12.2012
Deadline date refers to
Submission Closing date
Does this contract relate to a Project / Programme funded by EU funds?
No
Community Benefits do not apply to this contract
Notice Resources