Development of Mobile Digital Railcard App
ATOC, on behalf of the TOCs, now wishes to expand the fulfilment options available for national Railcards and to provide customers with a mobile app to act as the electronic wallet for Digital Railcards.
United Kingdom-London: Application service providers
2015/S 147-272354
Contract notice – utilities
Services
Directive 2004/17/EC
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
ATOC Limited
200 Aldersgate Street
For the attention of: David Grachvogel
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418099
E-mail: david.grachvogel@atoc.org
Further information can be obtained from: ATOC Limited
200 Aldersgate Street
For the attention of: David Grachvogel
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418099
E-mail: david.grachvogel@atoc.org
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: ATOC Limited
200 Aldersgate Street
For the attention of: David Grachvogel
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418099
E-mail: david.grachvogel@atoc.org
Tenders or requests to participate must be sent to: ATOC Limited
200 Aldersgate Street
For the attention of: David Grachvogel
EC1A 4HD London
UNITED KINGDOM
Telephone: +44 2078418099
E-mail: david.grachvogel@atoc.org
I.2)Main activity
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Nationwide.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s):
ATOC Limited is the trade association owned by each of the franchised train operating companies (TOCs) in Great Britain through which the TOCs work together to find shared business solutions for passenger’s benefit and generate efficiencies to provide value for money for passengers.
ATOC manages the online Railcard service (accessed through www.railcard.co.uk). There are 5 national Railcards available to purchase through the ATOC online portal. These being: 16-25 Railcard, Senior Railcard, Family and Friends Railcard, 2 Together Railcard and Disabled Persons Railcard. All except the Disabled Persons Railcard are also available for purchase at train stations. Railcards purchased online are available in 1 or 3 year validities as plastic media delivered through the post.
ATOC, on behalf of the TOCs, now wishes to expand the fulfilment options available for national Railcards and to provide customers with a mobile app to act as the electronic wallet for Digital Railcards.
The service shall consist of the following underlying services: design, development and delivery of the application, application maintenance and support, service management hosting and infrastructure management.
ATOC wishes to procure a new managed service (the ‘Service’) as described in this notice. The Service will be required to develop a mobile device App that will download and securely store digital Railcards sold through the customer’s account on the online Railcard portal. It will also provide access to the mobile versions of the Railcard customer portal for purchase and management of customer accounts. The digital Railcard must adhere to Rail Settlement Plan (RSP) (ticket issuing approval standards), mobile ticketing standards and provide a full range of ‘after sales’ services including cancelling a Railcard when a device is lost or stolen or transferring to a new device. Details of RSP’s general issuing approvals standards and accreditation process can be accessed via the RSP Accreditation website www.rspaccreditation.org Information concerning the RSP mobile ticket standards is available on request.
In the financial year 2014-2015 a total of 2 870 162 Railcards were sold — 1 577 117 of these being sold online and 1 293 045 being sold at stations. These Railcard sales are broken down as follows: 16-25 Railcard 634 883 online and 524 246 at stations; Senior Railcard 518 097 online and 514 360 at stations; Family and Friends Railcard 179 324 online and 167 818 at stations; 2 Together Railcard 129 828 online and 86 621 at stations; and Disabled Persons Railcard 114 985 online via post and telesales.
II.1.6)Common procurement vocabulary (CPV)
72416000, 72212000, 72500000
II.2.2)Information about options
Description of these options: ATOC shall have the right to extend the term of any contract awarded by up to a further 2-12 month periods.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.4)Other particular conditions:
Description of particular conditions: The supplier’s systems and procedures deployed under the contract must comply with all relevant standards including:
UIC standards relating to ticket printing and accounting file production; and PCIDSS where the supplier manages any part of the payment processing function; integrating services with ATOC’s provider of online Railcard retailing and interfaces to RSP systems will be subject to accreditation at the supplier’s expense.
Full details of this shall be included in the contract documentation issued to shortlisted respondents.
III.2.2)Economic and financial ability
All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
III.2.3)Technical capacity
A check may be carried out by the contracting authority or by a competent Official Body of the State in which the candidate is established to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures.
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2.1)Award criteria
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.3)Additional information:
— A proven track record on delivering mobile device app development and support,
— Experience or awareness of digital ticketing in the rail industry or comparable sectors, and
— The ability to work with incumbent suppliers and standards bodies to integrate seamlessly into an overall solution.
Information and formalities necessary for evaluating if the requirements are met:
1. All candidates will be required to provide a statement covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.
2. All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
3 All candidates must have filed up-to-date accounts with Companies House.
4. All candidates must provide a company number which will be used for assessment via Dun and Bradstreet.
Expressions of interest should be emailed by the closing date specified in this notice and consist of a maximum of 10 x A4 pages including evidence of how suppliers meet minimum criteria and other supporting information or qualifications.
Responses should be submitted electronically in either Word or PDF format and forwarded to the email address provided in this notice by the specified deadline.
An invitation to tender (ITT) will be issued to a maximum of 6 respondents. Those respondents selected to receive an ITT will be required to include in their tender responses their proposed method of meeting ATOC’s requirements. ATOC will initially select the 3 top scoring ITT respondents to present their proposed solution to ATOC as part of the selection process. The ATOC plan is to be in a position to launch the Digital Railcard in April 2016.
(MT Ref:158132).
VI.5)Date of dispatch of this notice: