Digital Customer Information System – Market Engagement Questionnaire

To provide software systems for digital at-stop information.

Digital Customer Information System for TfWM – Market Engagement

Contract summary



    • Software package and information systems – 48000000
    • Communication and multimedia software package – 48500000
    • Database and operating software package – 48600000

Location of contract

West Midlands

Procurement reference


Published date

1 November 2022

Closing date

15 November 2022

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




This is a Market Engagement Questionnaire for potential suppliers to express interest in working with Transport for West Midlands to provide software systems for digital at-stop information. Primarily for the bus network, the system or systems will consist of three Service Requirements to monitor and maintain:
– On street Electronic Passenger Information (EPI) content – Content Management System (CMS)
– On street EPI hardware – Asset Management System (AMS)
– QR codes (or similar) at stops and interchanges – Digital Code Management.

Potential suppliers are asked to submit a response to the questions set out in the attached questionnaire of this PQQ. The information you provide will be purely used to aid us in shaping our requirements and documentation, it will not be evaluated in any way.

Further key detail around expressing an interest in this exercise are listed below:

Portal Website:
Bravo Solution Project Reference: Project_634

Once registered, please access Project_634 on our e-tendering portal and respond to PQQ_165. There you can read more about this project and submit your company information along with your responses to our questions.

Please submit your responses via the Qualification Envelope (Bravo Reference: PQQ_165) by the closing date of 15th November 2022 at 23:59pm.

* Please Note that suppliers should not contact officers of the WMCA directly regarding this opportunity, all questions should be submitted through the Bravo Portal.


How to apply


Follow the instructions given in the description or the more information section.


About the buyer



16 Summer Lane
B19 3SD