Digital Inclusion – CCS Dynamic Purchasing System

Digital Inclusion – CCS Dynamic Purchasing System

Crown Commercial Service – creation of dynamic purchasing system for digital inclusion and support.

United Kingdom-Liverpool: Other community, social and personal services

2020/S 012-023957

Prior information notice

This notice is for prior information only


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9th Floor, The Capital Building, Old Hall Street
Town: Liverpool
NUTS code: UK
Postal code: L3 9PP
Country: United Kingdom
Telephone: +44 3450103503
Internet address(es):Main address:

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


Additional information can be obtained from the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

Other activity: Public Procurement

Section II: Object

II.1)Scope of the procurement


Digital Inclusion and Support Dynamic Purchasing System

Reference number: RM6209

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Crown Commercial Service (CCS) is setting up a dynamic purchasing system (DPS) for a period of 48 months and is inviting bidders to request to participate in the digital inclusion and support DPS. This DPS will provide central government and wider public sector departments the opportunity to find and procure a range of services relating to:

1) Providing support to anyone who cannot access government’s digital services independently, so that with assistance they can find helpful information and complete transactions for those services (Assisted Digital);

2) Support users to gain the basic digital skills so that they can access government’s digital services independently and go online to make the most of the internet (Digital Inclusion). The 4 distinct elements of the DPS service filters are subject area, delivery method (support type), geographical location and disclosure and barring service (DBS) check.

II.1.5)Estimated total value

Value excluding VAT: 50 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

We want to design and deliver a dynamic purchasing system that will facilitate commissioning of assisted digital and digital inclusion services that:

— gives freedom and flexibility to service owners such as government bodies and local authorities to define their requirements as outcomes that meet their assisted digital and/or digital inclusion users’ needs,

— creates a competitive commercial environment in which all service providers have an equal opportunity to thrive,

— places the right value on service providers’ capabilities and remunerates them accordingly,

— supports and encourages innovation and continuous improvement in service delivery,

— supports and encourages strong collaboration across all sectors:

Central and local government

Wider public sector organisations

Private sector organisations (whether large, SME or micro suppliers)

VCSE sector organisations

Early thinking is that the services will be broken down into areas relating to support, design and delivery of services relating to Assisted digital and/or digital inclusion users’ needs. It is intended to replace some of the elements available under a previous commercial agreement RM 3765 – digital training and support framework .(

II.2.14)Additional information

II.3)Estimated date of publication of contract notice:


Section IV: Procedure


IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

Section VI: Complementary information

VI.3)Additional information:

Crown Commercial Service invites suggestions and feedback on the proposed structure of the dynamic purchasing system from the market including industry experts, specialists and suppliers.

The date provided in question II.3 is an estimation only and this may be subject to change.

To participate in market engagement please respond to the questionnaire via the following link with your suggestions and/or feedback:

The cyber essentials scheme is mandatory for central government contracts which involve handling personal information and providing certain ICT products and services. The government is taking steps to further reduce the levels of cyber security risk in its supply chain through the cyber essentials scheme. The scheme defines a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet.

If we decide in the future to publish an OJEU, please note that to participate in this procurement, bidders will be required to demonstrate that they are cyber essentials certified for the services under and in connection with the procurement.

Furthermore, it may be required for the services under and in connection with the procurement to also demonstrate knowledge and application of the essential digital skills framework (essential digital skills for life and work), and a willingness on request to provide staff resource that has been vetted under the disclosure and barring service (DBS check).

If you are successfully appointed to the DPS following your submission you will be invited by customers (buyers) to submit tenders for relevant services through a call for competition. This DPS remains open for any supplier to request to participate throughout its 48 month duration. CCS reserves the right to reduce, extend or terminate the DPS period at any time during its lifetime in accordance with the terms set out in the DPS Agreement.

VI.5)Date of dispatch of this notice: