Digital Platform Design Tender

Digital Platform Design Tender

Delivery of new commercial website. Delivery of a new corporate website. Delivery of a new DML website.

United Kingdom-Gourock: World wide web (www) site design services

2020/S 244-605923

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: David MacBrayne Ltd
Postal address: Ferry Terminal
Town: Gourock
NUTS code: UKM SCOTLAND
Postal code: PA19 1QP
Country: United Kingdom
Contact person: Denis Lyden
E-mail: denis.lyden@calmac.co.uk
Telephone: +44 7816094069
Internet address(es):
Main address: http://www.calmac.co.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Ferry operator, transport

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Digital Refresh Platform Design, Build and Support

 

Reference number: ITSW20-011

II.1.2)Main CPV code

72413000 World wide web (www) site design services

II.1.3)Type of contract

Services

II.1.4)Short description:

David MacBrayne Ltd (DML) require services to provide a digital refresh project to deliver a new digital platform design, build and ongoing support.

 

II.1.5)Estimated total value

Value excluding VAT: 860 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description

II.2.2)Additional CPV code(s)

72262000 Software development services
72415000 World wide web (www) site operation host services

II.2.3)Place of performance

NUTS code: UKM SCOTLAND

II.2.4)Description of the procurement:

 

David MacBrayne Ltd (DML) is the parent company of two major subsidiary businesses CalMac Ferries Ltd and Solent Gateway Ltd. The group also has two human resource subsidiaries which support the business, David MacBrayne HR (UK) Ltd and Caledonian MacBrayne Crewing (Guernsey) Ltd.

DML’s minimum requirement is for a provision of:

• a new digital Content Management System (CMS);

• delivery of new commercial website (www.calmac.co.uk);

• delivery of a new corporate website (www.calmac.co.uk/corporate) focused on delivering non-commercially related corporate content;

• delivery of a new DML website (www.david-macbrayne.co,uk) focused on delivering group level related corporate content;

• development of a new cross-platform customer facing Caledonian MacBrayne mobile app capable of being extended with native Ar Turas booking functionality;

• development of a new AI chatbot for automated FAQ / help and support provision;

• development of the existing CFL API infrastructure for integration of digital platform components and dependencies;

• provision of extensible cloud hosting platform to support current and future web and app requirements within CFL’s existing Microsoft Azure tenancy;

• supply of all requisite hosting and software support, maintenance, licencing and ongoing optimisation services;

• decommissioning of all legacy digital platform components, including the Online Sales Channel.

The contract for this service will be let for an initial 3-year duration, which will include an implementation period and a period of live running, followed by 1, renewed period of 12 months, which is at DML’s option. In advance of the renewal, DML may elect not to renew at 3 months’ notice. The total contract duration is up to 4 years.

DML will contract with the most economically advantageous bidder.

 

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60
Price – Weighting: 40

II.2.6)Estimated value

Value excluding VAT: 860 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

This contract shall operate for a term of 3 years with an option to extend for up to one additional 12-month period.

 

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 3
Objective criteria for choosing the limited number of candidates:

 

The procurement will be conducted through the use of the competitive procedure with negotiation. All queries about this procurement must be made via the PCS-T messaging system.

The process we will apply is:

Statements including the specific requirements can be found within Section III.1.3) of the contract notice.

Bidders must pass the minimum standards sections of the ESPD(Scotland).

Part III and Section B and D of Part IV will be scored on a pass/fail basis, and section C of part IV of the ESPD (Scotland) will be scored in the following way:

Questions 4C 1.2 of the ESPD will be scored using the following methodology:

100 = excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates

Thorough experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.

75 = good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good amount of experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.

50 = acceptable. Response is relevant and acceptable. The response demonstrates broad previous experience, knowledge and skills/capacity/capability but may lack in some aspects of similarity e.g. previous experience, knowledge or skills may not be of a similar nature.

25 = poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate

Previous relevant experience/ capacity/capability.

0 = unacceptable. Nil or inadequate response. Fails to demonstrate previous experience/capacity/capability relevant to this criterion.

The responses to the questions at Section III.1.3) of the contract notice will be weighted in the following way. Please see ESPD(Scotland) Question 4C.1.2: 100 %. A full breakdown of the sub-criteria is provided at III.1.3).

DML will take a minimum of three highest scoring bidders through and they will be invited to submit a tender.

 

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

 

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.2)Economic and financial standing

List and brief description of selection criteria:

 

Please refer to these statements when completing section 4B of the ESPD (Scotland)

Statement for 4B

Bidders must demonstrate a return on capital employed at a ratio of greater than Zero. Ratio will be calculated as follows; Net profit after Tax divided by Net Assets (Total assets less Current Liabilities)

Bidders must demonstrate a Current Ratio of greater than 1.

Current Ratio will be calculated as follows; Net Current Assets divided by Net Current Liabilities

There must be no qualification or contra-indication from any evidence provided in support of the bidder’s economic and financial standing

Statement for 4B1.1

Bidders must provide their (‘general’) yearly turnover for the last 3 financial years.

Statement for 4B5.1-3

It is a requirement for this contract that bidders hold or commit to obtain prior to the commencement of any subsequently awarded contract the types of Insurance indicated below;

Employer’s (compulsory) liability insurance = GBP 5 million

Public liability insurance = GBP 5 million

Professional indemnity insurance = GBP 5 million.

 

III.1.3)Technical and professional ability

List and brief description of selection criteria:

 

This ESPD is designed to allow DML to review evidence of prior experience and should not make forward-looking statements or predict where products or features may have utility for DML.

Q4C 1.2 of the ESPD (Weighting 100 %) — bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the digital platform services as described in part II.2.4 of the OJEU contract notice. The question is split into 5 weighted sections and should be from the last 3 years as follows:

— Please demonstrate your experience of projects where you have delivered an end-to-end digital refresh (CMS, web and native mobile app) with a commercial focus? Evidence that the proposed content management system as part of your solution is commercial off-the-shelf software and supports cloud based deployments on Microsoft Azure. Please also evidence the software is in use with commercially focused organisations, which have been able to drive additional revenue and improved customer experience from its use. Your response must include at least two examples. (Weighting 50 %).

Please provide examples where the proposed content management system as part of your solution has been used to achieve custom integrations using its standard API set. Please provide two or more examples from recent client implementations. Examples might include the powering of content on a variety of digital touch points such as kiosks, signage or voice. (Weighting 20 %).

Please evidence how you have supported customers in the period following the handover of your solution to a ‘business as usual’ state. In particular, please provide examples of how you have supported those organisations through end user training, business change and the continued development/support of your solution. Please provide at least two examples from the past 3 years. (Weighting 30 %).

Q4C.7 of the ESPD (Weighting pass/fail) — bidders will be required to produce certificates drawn up by independent bodies attesting that the bidder complies with the required environmental management systems or standards in accordance with BS EN ISO 14001:2015 (or equivalent) or produce other means of proof concerning required environmental management systems or standards.

Q4D.1 of the ESPD (Weighting pass/fail) bidders will be required to produce certificates drawn up by independent bodies attesting that the bidder complies with the required quality assurance standards in accordance with BS EN 9001:2015 (or equivalent) or produce other means of proof concerning their quality assurance schemes.

 

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Competitive procedure with negotiation
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5)Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 11/01/2021
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 25/01/2021

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

12 months before contract end date.

 

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

 

Estimated value of the initial term is GBP 860 000.

Estimated value including one 12-month extension is GBP 1 030 000.

Questions in the ITT will be scored using the following methodology:

100 = excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates thorough experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.

75 = good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good amount of experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients.

50 = acceptable. Response is relevant and acceptable. The response demonstrates broad previous experience, knowledge and skills/capacity/capability but may lack in some aspects of similarity e.g.previous experience, knowledge or skills may not be of a similar nature.

25 = poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate previous relevant experience/ capacity/capability.

0 = Unacceptable. Nil or inadequate response. Fails to demonstrate previous experience/capacity/capability relevant to this criterion.

Competitive procedure with negotiation explanation — Competitive Procedure with Negotiation (CPN) this is a two-stage procedure run along the same lines as a restricted procedure. This requires interested parties to complete a pre-qualification stage by submitting a European Single Procurement Document (ESPD) before being invited to submit a tender. This down selection process allows us to limit the number of parties receiving the full tender and moving forward to the negotiation phase(s).

Under CPN tenders are submitted from down selected suppliers and are then subject to evaluation and negotiation and then re-submitted to finalise positions and allow selection of a preferred bidder.

The buyer is using PCS-Tender to conduct this PQQ exercise. The project code is 17456. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:636662)

 

VI.4)Procedures for review

VI.4.1)Review body

Official name: Sheriff Court House
Postal address: 1 Nelson Street
Town: Greenock
Postal code: PA15 1TR
Country: United Kingdom
E-mail: greenock@scotcourts.gov.uk
Telephone: +44 1475787073

VI.5)Date of dispatch of this notice:

10/12/2020