Digital Services for Department for Work and Pensions

Digital Services for Department for Work and Pensions

Delivery objectives: We build a minimum viable product of the STP digital service, something which allows us to test the service in a live environment with a small number of claimants and agents.

RM1043 Digital Services – DWP Single Tier Pensions RFP

Reference number: RM1043 DSF01-020

Deadline date:15/05/2014

This deadline is for… Transparency purposes only. This is a Call-Off from an established framework, RM1043 Digital Services, and no additional tenders will be accepted.

Contract value:£0 – £0

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: Crown Commercial Service on behalf of Department of Work and Pensions (DWP)

 

Description of the contract

Overarching objectives of STP Beta phase/s – which the additional capability recruited through the digital services framework will help us deliver: ? Delivery objectives: We build a minimum viable product of the STP digital service, something which allows us to test the service in a live environment with a small number of claimants and agents; ? Digital culture: We have reinforced agile project culture into the team to allow the design and build of digital public services to become part of business as usual; ? User needs: Ensure that the STP service is built and iterated based on real user needs, underpinned by trustworthy data and high quality user research. The high level requirement of the Beta phase is to build the minimum service possible to effectively test the core processes it involves. We will then iterate the service, based on user behaviour and what we understand to be the user needs beyond the minimum product. The Beta phase will see us ready to test the service in a live environment with real claimants and agents. The STP delivery team is based in Burnley, Lancashire. DWP will require the external resources to co-locate with the team at Burnley Pension Centre. Occasional travel to other DWP sites (primarily Tyneview Park, Newcastle Upon Tyne and Caxton House, London) will be required to provide support and input to Programme Design Teams and other areas of the STP. Required Outcomes: • The Minimal Viable Product (MVP) will use emerging Identity and Security systems to validate the customers identify. • The next phase (Block 3) adds in more complex customer cases and rules, as well as identity management, and starts to build the interfaces between the Single Tier core IT solution and the existing Legacy IT systems that will support the Single Tier service, including automating the payment of the award/amount to the customer. • The Beta phase will test that the digital service can deliver the required MI, auditability and performance. It must also meet the Accessibility and Compatibility standards set by DWP and GDS. In addition, it will need to demonstrate usability from both the customer and the DWP agent’s perspective and comply with all Legislative constraints and standards. • The Service needs to be scalable, as shown in the Roadmap document attached to this Appendix A.

 

Documents

Classification of the contract

72000000 IT services: consulting, software development, Internet and support

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? Yes

Framework agreement details: contract being called off a framework agreement

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 6 Months

 

Who to contact

Contact name DSF Managed Service Team

Organisation name Crown Commercial Service

Address 9th Floor The Capital, Old Hall Street, Liverpool, L3 9PP

Telephone 03454102222

Extension number:

Fax

How to apply

This is a Call-Off RFP from an established framework – RM1043 Digital Services – and has been published for transparency purposes only. This RFP is open only to suppliers specifically invited via the Crown Commercial Service eSourcing Suite and no additional tenders will be accepted.