Digital Services Framework for Government Procurement Service

Digital Services Framework for Government Procurement Service

Digital Services for UK public sector. Software Engineering and Ongoing Support. Product Development and Service Design. Agile Delivery Management. Front-end Design and Interaction Design. Content Design and Development. System Administration and Web Operations. User Research. Embedding Agile.

United Kingdom-Liverpool: IT services: consulting, software development, Internet and support

2013/S 131-226794

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Government Procurement Service
9th Floor, The Capital, Old Hall Street
Contact point(s): Digital Services Team
L3 9PP Liverpool
Telephone: +44 3450103503

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

General public services
Other: Public Procurement
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Digital Services
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Primarily in the UK with some limited requirements overseas.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 999
Duration of the framework agreement

Duration in months: 9
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 40 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Government Procurement Service as the Contracting Authority is putting in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at VI.3 (and any future successors to these organisations), which include Central Government Departments and their Arm’s Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities.
This procurement will provide access to Digital Services; building digital services requires a range of capabilities and roles.
Capabilities to be supplied through the Digital Services framework:
— Software Engineering and Ongoing Support
— Product Development and Service Design
— Agile Delivery Management
— Front-end Design and Interaction Design
— Content Design and Development
— System Administration and Web Operations
— User Research
— Embedding Agile
Roles to be supplied through the Digital Services framework:
— Developer (Junior and Senior)
— Technical Architect (Junior and Senior)
— Delivery Manager (Junior and Senior)
— Product Manager (Junior and Senior)
— Business Analyst (Junior and Senior)
— Designer (Junior and Senior)
— Content Designer (Junior and Senior)
— Web Operations (Junior and Senior)
— Security Specialist (Junior and Senior)
— Database Specialist (Junior and Senior)
— Network Specialist (Junior and Senior)
— Researcher (Junior and Senior)
— Agile Coach (Senior Only)
This framework requires Suppliers who work in an agile way.
Suppliers must develop digital services adhering to the Government Service Design Manual that meet the Digital by Default Service Standards.
This means:
— Putting the user at the centre;
— Iterate against user feedback;
— Emphasis on producing working software and releasing it often by building and testing in small 2-3 week sprints;
— Working quickly to deliver improvements to a service;
— All members of the team located in the same place.
Open standards, open source:
Suppliers are required to develop digital services to open standards as defined in the Government Service Design Manual.
Where there is no significant overall cost difference between open and non-open source products that fulfil minimum and essential capabilities, open source will be selected on the basis of its inherent flexibility. Further details on the approach to be adopted are detailed in the Government Service Design Manual.
Suppliers who are in the right place.
Suppliers are requried to work where Government is. Working in an Agile way means a customer’s and supplier’s Digital teams working together, collaboratively and co-located (i.e the whole project team are in the same physical location. Please refer to the Government Digital Service Service Design Manual for further information on the required service standards

II.1.6)Common procurement vocabulary (CPV)

72000000, 72200000, 72211000, 72212000, 72221000, 72223000, 72230000, 72232000, 72240000, 72243000, 72244000, 72260000, 72262000, 72500000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Digital Services
Estimated value excluding VAT: 100 000 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 9 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Participants will not be required to provide a deposit. No guarantees will be required at Framework Agreement level.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form is required but if a contract is awarded to a consortium, the Contracting Authority may require the consortium to form a legal entity before entering into the Framework Agreement.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Candidates will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006, as amended (implementing Title II, Chapter V11, Section 2 of Directive 2004/18/EC), on the basis of information provided in response to an Invitation to Tender (“ITT”).
This procurement will be managed electronically via the Government Procurement Service’s e-Sourcing Suite. To participate in this procurement, participants must first be registered on the e-Sourcing Suite.
If you have not yet registered on the eSourcing Suite, this can be done online at by following the link ‘Register for GPS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing

Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered supplier; and the name and contact details for the registered individual sending the email. Government Procurement Service will process the email and then enable the supplier to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done.
As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information.
For technical assistance on use of the e-Sourcing Suite please contact Government Procurement Service Helpdesk: Freephone: +44 3450103503

Responses must be published by the date in IV.3.4.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Candidates will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006, as amended (implementing Title II, Chapter V11, Section 2 of Directive 2004/18/EC), on the basis of information provided in response to an ITT.
The ITT can be accessed at: using the instructions detailed in III.2.1

The Contracting Authority is not conducting financial checks for appointment to the Framework Agreement.Financial checks may be performed by the Contrating Bodies at the time of Call-Off prior to direct award or as part of the process of a further competition.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Candidates will be assessed in accordance with Part 4 of the Public Contracts Regulations 2006, as amended (implementing Title II, Chapter V11, Section 2 of Directive 2004/18/EC), on the basis of information provided in response to an ITT.
The ITT can be accessed at: using the instructions detailed in III.2.1

The Contracting Authority may have regard to any of the following means in its assessment:
(a) a description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking’s study and research facilities;
(b) an indication of the proportion of the contract which the services provider intends possibly to subcontract.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: Government Procurement Service intends to conduct an electronic auction for this procurement. Further details of how the electronic auction features in the Award stage is set out in VI.3 and full information for the benefit of Potential Providers will be included in the ITT documentation.
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

of 19.12.2012

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

7.8.2013 – 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 7.8.2013 – 14:01

Electronically, via web-based portal

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 6 Months
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Potential Providers should note that, in accordance with the UK Government’s policies on transparency, Government Procurement Service intends to publish the Invitation to Tender (ITT) document and the text of any Framework Agreement awarded, subject to possible redactions at the discretion of Government Procurement Service. The terms of the proposed Framework Agreement will also permit a public sector contracting authority, awarding a contract under this Framework Agreement, to publish the text of that contract, subject to possible redactions at the discretion of the contracting authority. Further information on transparency can be found at:

The Contracting Authority expressly reserves the right (i) not to award any contract as a result of the procurement process commenced by publication of this notice; and (ii) to make whatever changes it may see fit to the content and structure of the tendering competition; and in no circumstances will the Contracting Authority be liable for any costs incurred by the candidates. If the Contracting Authority decides to enter into a Framework Agreement with the successful supplier, this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of Potential Provider. Any orders placed under this Framework Agreement will form a separate contract under the scope of this Framework between the supplier and the specific requesting other contracting body. The Contracting Authority and other contracting bodies utilising the Framework reserve the right to use any electronic portal during the life of the agreement.
Following the reverse eAuction the lowest priced Tenders will be the top ranked 50 Potential Providers for each Digital Role per Level following the eAuction of the prices submitted. These tenderers will be awarded a place on the framework agreement.
Where the final ranking following eAuction achieved by multiple Potential Providers ranks them in equal 50th position then all Potential Providers ranked in 50th position will be awarded a Framework Agreement (i.e. those ranked 1st–50th inclusive).
Following the ranking of the top 50 Tenders above, where there are less that 10 Potential Providers who are capable of providing resources in all 12 roles (excluding Agile Coach), at both Junior and Senior Level, further Potential Providers will be awarded a place on the framework until the minimum number of suppliers offering capability in all 12 roles (at both a Junior andSenior Level) has been reached. For example, where an additional provider is awarded a place on the framework to bring the number of suppliers who can provide all 12 roles (at both Junior and Senior Level) up to 10, all providers between the 50th placed provider and this additional provider in each role will also be awarded a framework.
The duration referenced in Section II.1.4 is for the placing of orders.
The Authority may extend the duration of the framework agreement, following the initial period of 9 months, at its sole discretion by written notice to the Supplier by any period or periods up to a maximum of one (1) additional Year.
The value provided in Section II.1.4 is only an estimate. We cannot guarantee to suppliers any business through this framework agreement.
Government Procurement Service wishes to establish a Framework Agreement for use by the following UK public sector bodies (and any future successors to these organisations):
Potential Providers should note that Central Government Bodies (Central Government Departments and their Arms Length Bodies and Executive Agencies) will only contract for Digital Services via a central contracting authority. For all other customers outside of this group the customer will contract directly for Digital Services.
No Central Government other contracting body can utilise the framework except through the Contracting Authority. The Contracting Authority will enter into all call-off contracts on behalf of such Central Government contracting bodies but once such call-off contracts are established, each such other contracting body will then be responsible for work orders, instructions, contract and performance management, dispute resolution and payment of Suppliers.
Central Government Departments, Local Government and Public Corporations that can be accessed at the
Public Sector Classification Guide

Local Authorities

Merseyside Passenger Transport Executive

National Parks Authorities

Educational Establishments in England and Wales, maintained by the Department for Children, Schools
and Families including Schools, Universities and Colleges but not Independent Schools

Police Forces in the United Kingdom

Fire and Rescue Services in the United Kingdom

NHS Bodies England

Hospices in the UK

Registered Social Landlords (Housing Associations)
Third Sector and Charities in the United Kingdom

Citizens Advice in the United Kingdom

Scottish Public Bodies
Scottish Government

Scottish Parliament

Scottish Local Authorities

Scottish Agencies, NDPBs

Scottish NHS Bodies

Scottish Further and Higher Education Bodies

Scottish Police

Scottish Housing Associations,com_membersdir/Itemid,149/view,membersdir/

The Scotland Office

Registered Social Landlords (Housing Associations) – Scotland

Scottish Schools
Primary Schools

Secondary Schools

Special Schools

Welsh Public Bodies
National Assembly for Wales, Welsh Assembly Government and Welsh Local Authorities

NHS Wales

Housing Associations – registered Social Landlords Wales

NI Public Bodies
Northern Ireland Government Departments

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Northern Ireland Public Sector Bodies and Local Authorities

Schools in Northern Ireland

Universities in Northern Ireland

Health and Social care in Northern Ireland

Northern Ireland Housing Associations

Police Service of Northern Ireland

Any corporation established, or a group of individuals appointed to act together, for the specific purpose of meeting needs in the general interest, not having an industrial or commercial character, and
(i) financed wholly or mainly by another contracting authority listed above in this section VI.3 of this notice;
(ii) subject to management supervision by another contracting authority listed above in this section VI.3 of this notice; or
(iii) more than half of the board of directors or members of which, or, in the case of a group of individuals, more than half of those individuals, are appointed by another contracting authority listed above in this section VI.3 of this notice.
For the avoidance of doubt, all other organisations listed in Schedule 1 to the Public Contracts Regulations 2006 (as amended) shall be entitled to access this Framework.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Government Procurement Service
9th Floor The Capital Old Hall Street
L3 9PP Liverpool
Telephone: +44 3450103503
Internet address:

Body responsible for mediation procedures

Centre for Effective Dispute Resolutions
International Dispute Resolution Centre, 70 Fleet Street
EC4Y 1EU London
Telephone: +44 2075366000
Internet address:
Fax: +44 2075366001

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Applicants who are unsuccessful shall be informed by the Authority as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Public Contracts Regulations 2006 (SI 2006 No. 5) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the Authority to pay a fine, and/or order that the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.
VI.4.3)Service from which information about the lodging of appeals may be obtained

Government Procurement Service
9th Floor, The Capital, Old Hall Street
L3 9PP Liverpool
Telephone: +44 3450103503
Internet address:

VI.5)Date of dispatch of this notice:4.7.2013