Digital User Testing Contract

Digital User Testing Contract

Personal Independence Payment (PIP) e channel approach testing.

Reference number: RM1190-SB052

Deadline date:15/02/2013

This deadline is for… Deadline for submission of proposals

Contract value:£0 – £0

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? No

Name of the buying organisation: DWP


Description of the contract

DWP Insight have been commissioned by the PIP Programme to deliver a programme of user-centred design with claimants, local and national partners and staff to help design and develop products and processes to drive the desired behaviour and build the optimum claimant journey. These products and processes have then been iterated based on the insights from each round of testing. The Insight Programme has so far covered: • End to end journey; • Reassessment letters; • Claim forms; • Telephony scripts; • Notification letters; and • Effectiveness of training materials DWP Insight has now been asked to broaden its remit to start to understand some of the more strategic challenges of PIP, including how ‘digital by default’ will work in practise. Work has already commenced with colleagues in the digital arena to start to understand how insight can help shape the Department’s digital offer for PIP.


Classification of the contract

73000000 Research and development services and related consultancy services


Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 6 Months


Who to contact

Contact name James Bergin

Organisation name PCoE – Procurement Centre of Excellence

Address Room 2Y92 Concept House, Cardiff Road, Newport, Gwent, NP10 8QQ

Telephone 01633 811600

Extension number:


Web address


How to apply

To participate in this procurement, Potential Providers must first be registered on the Government Procurement Service e-Sourcing Suite. If you have not yet registered on the eSourcing Suite, this can be done online at by following the link ‘Register for GPS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Full instructions for registration and use of the system can be found at Once you have registered on the eSourcing Suite, you will need to express and interest for the RM1190 SB052 PERSONAL INDEPENDENCE PAYMENT (PIP) E CHANNEL APPROACH TESTING CONTRACT This is done by emailing Your email must clearly state: • the name of this procurement RM1190 SB052 PERSONAL INDEPENDENCE PAYMENT (PIP) E CHANNEL APPROACH TESTING CONTRACT and the RM reference number RM1190 – SB052. • the name of the registered supplier; and • the name and contact details for the registered individual sending the email. Government Procurement Service will then process this email and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. The Invitation to Tender will be issued by close of play on Tuesday 05th February 2013 and therefore suppliers can register on the eSourcing Suite between the issue date of this Contracts Finder advert and the deadline date. The clarification period will close Tuesday 12th February 2013 with responses issued by Wednesday 13th February 2013 at 11am. The deadline date for submission of Tenders will be 4pm Friday 15th February 2013. It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. For technical assistance on use of the eSourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: