Disaster Recovery and Business Continuity for Community Alarm Service

Disaster Recovery and Business Continuity for Community Alarm Service

The Council requires that the Disaster Recovery Service is provided in the event of unplanned failure.

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Aberdeen City Council

Woodhill House, Westburn Road,

Aberdeen

AB16 5GB

UK

Allan MacCreadie, Customer Service Operations Manager

+44 1224665650

+44 1224665656
http://www.aberdeencity.gov.uk

1.2

Address from which documentation may be obtained


Aberdeen City Council

Woodhill House, Westburn Road,

Aberdeen

AB16 5GB

UK

Allan MacCreadie, Customer Service Operations Manager

+44 1224665650

+44 1224665656
http://www.aberdeencity.gov.uk

1.3

Completed documents must be returned to:


Aberdeen City Council

Woodhill House, Westburn Road,

Aberdeen

AB16 5GB

UK

Allan MacCreadie, Customer Service Operations Manager

+44 1224665650

+44 1224665656
http://www.aberdeencity.gov.uk

2 Contract Details

2.1

Title

Disaster Recovery and Business Continuity for Community Alarm Service

2.2

Description of the goods or services required

The Regional Communications Centre, Frederick Street, Aberdeen (RCC) provides an invaluable “life and limb” Community Alarm service to vulnerable Service Users living within Aberdeen City and to a number of partner organisations such as Moray Council, Aberdeenshire Council and various Housing Associations.

The Council requires that the Disaster Recovery Service is provided in the event of unplanned failure due to the following circumstances:

– An unplanned and unforeseen failure of the Community Alarm service where no onsite back-up is available

– Failure of onsite UPS (Uninterrupted Power Supply) and/or generator

– Evacuation of the RCC

– Flood, fire, gas, bomb warning

– Any other situation in which the emergency services require evacuation and which prevents the RCC from functioning

The Disaster Recovery Service would be required for a period of time sufficient to allow the Council to resume its own service delivery.

– An indicative duration would range between 30 minutes to two days.

– Over the past 2 years Disaster Recovery has never been invoked.

The Council requires that the Business Continuity Service is provided in the event of a planned or unplanned failure due to the following circumstances:

– Lack of human resources at the RCC due to sickness, industrial action, bad weather or other staff shortages

– Effects on or evacuation of the RCC premises at Frederick Street due to meetings, infestation, refurbishment works, building works, cleaning operations or fire alarm testing

– Planned works, planned upgrades or maintenance activities that may disrupt rotas or impact on the delivery of the service from the Council’s own disaster recovery suite at Kittybrewster Contact Centre.

The Business Continuity Service would be required for the duration of the failure event.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=271313.

2.3

Notice Coding and Classification

271513 Services – Disaster Recovery
221100 Services
329999 other Social Community Care Supplies and Services

130 Aberdeen & North-East

2.4

Total quantity or scope of tender

As per the Invitation to Tender (ITT).

3 Conditions for Participation

3.1

Minimum standards and qualification required

As per the Invitation to Tender (ITT).

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

745/ACG/403

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
20-08-2013  Time  16:00

c) Estimated award date 02-09-2013

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(SC Ref:271313)

5.2

Additional Documentation

ITT Disaster Recovery and Business Continuity for Community Alarm Service_published
Appendix 2 – Data Transfer Processing Agreement_published
Appendix 1 – Conditions of Contract_published
Tender Label_published

5.3

Publication date of this notice