Disclosure and Barring Service Contact Details

Disclosure and Barring Service Contact Details

The Disclosure and Barring Service contact centre has been temporarily closed, but the DBS can still be contacted.

COVID-19: DBS Contact Centre has closed temporarily

The DBS Contact Centre will be closed from today, 24 March 2020.

Due to an ongoing issue following the coronavirus outbreak, the DBS Contact Centre will be closed temporarily while we deep clean the space.

We will be in constant review of the situation and aim to reopen the Contact Centre as soon as possible. All updates will be communicated via GOV.UK and Twitter.

If you have a general enquiry while the Contact Centre is temporarily unavailable, you can still contact DBS via:

You can track your application online:

  • Online tracking for basic DBS checks, here
  • Online tracking for standard and enhanced DBS checks, here

A variety of guidance can also be found across GOV.UK:

COVID-19: Changes to DBS ID checking guidelines

Temporary changes to ID checking guidelines are being made as a result of the coronavirus outbreak.

Please note, a previous version of this news story advised that changes were being made to ID guidance for standard and enhanced DBS checks only. This has now been extended to basic DBS checks too, if submitted through a Responsible Organisation.

Due to current measures that have been put in place as a result of the coronavirus outbreak, we’re aware that organisations are having difficulty following the DBS ID checking guidance.

Currently, when validating ID documents, it is best practice to carry the examination out face-to-face with a live video link as an alternative method. Under the current guidance, the ID checker must be in physical possession of the original documents so they can be checked for indicators of fraud.

As the public is being advised to work from home where possible, this is causing difficulties in receiving the physical documents and is delaying applications, and in some cases, preventing applications from being submitted.

To ensure that the necessary DBS checks can still be carried out, the DBS ID checking guidance will be changed for a temporary period.

The change will enable:

  • ID documents to be viewed over video link
  • scanned images to be used in advance of the DBS check being submitted

Please note, the change should only be implemented for urgent cases where it is not possible to follow the normal identity checking guidelines. The applicant must present the original versions of these documents when they first attend their employment or volunteering role.

The change will come into effect from today, 24 March 2020.

Please ensure that you follow the advice on GOV.UK around checking identity documents for indicators of fraud, which can be found here.

For more information about the changes, please contact customerservices@dbs.gov.uk.


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