Domestic and Support Services Contract Suffolk

Domestic and Support Services Contract  Suffolk

 This Domestic and Support Services Contract provides the Norfolk and Suffolk NHS Foundation Trust with cleaning, hostess, portering and courier services across its various locations in Norfolk and Suffolk.

United Kingdom-Ipswich: Cleaning services

2014/S 142-255140

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Norfolk and Suffolk NHS Foundation Trust
Endeavour House, Russell Road
For the attention of: Paul Smith
IP1 2BX Ipswich
Telephone: +44 1473329423
Fax: +44 1473329019

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Domestic and Support Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services

NUTS code UKH13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Cleaning services. 1.0 This Domestic and Support Services Contract provides the Norfolk and Suffolk NHS Foundation Trust with cleaning, hostess, portering and courier services across its various locations in Norfolk and Suffolk.
1.1 Norfolk & Suffolk NHS Foundation Trust provides mental health services across the counties of Norfolk and Suffolk.
The Trust has eight major sites with in-patients and several smaller sites from which Community Teams provide services in the community. Facilities services are currently managed from two core sites at Hellesdon on the outskirts of Norwich and St Clements in Ipswich.
1.2 The Domestic and Support Services Contract will provide the
Trust with a Hostess/meal, Portering/courier, and Domestic cleaning service. It is important to provide a high standard of healthy eating and clean buildings across the Trust so that patients and other service users have a clean, healthy, safe and infection free environment conducive to their recovery. It is also important that Trust staff have a clean working environment and visitors can see that the Trust is committed to high standards evidenced both through internal quality assurance monitoring and through the P.L.A.C.E. audits undertaken by the Trust with patient representatives as required annually by the governments Health and Social Care Information Centre.
1.3 The cleaning specification in this contract is based on NHS cleaning guidelines and the cleaning performance measured on the NHS standard of Cleanliness and any future NHS guidelines.
1.4 The hostess/meal services have been incorporated into the Domestic Contract to enable a more effective and flexible use of the workforce across the whole of the Trust.
1.5 By including the Portering and Courier services into the domestic contract it is intended that necessary transfer of documents and mail, pharmacy, stores and equipment is mainly carried out in a single coordinated schedule.
1.6 The Trusts objective in combining the four strands is to more effectively use resources and benefit from an improved overall performance and efficiency of services.
1.7 It is the responsibility of the Contractor to fulfil these aims, provide a well managed, well trained workforce committed to high levels of service using the most advanced and effective cleaning techniques to meet these objectives and to use the most effective and efficient model to deliver the services.

II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT: 1 000 000 GBP
II.2.2)Information about options

II.2.3)Information about renewals

This contract is subject to renewal: yes
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

22.8.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-2014723-PRO-5836319

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: