Domiciliary Support Soft Market Testing

Domiciliary Support Soft Market Testing

Domiciliary support helps people to remain independent and prevents them from needing a higher level of support such as residential or nursing care.


Domiciliary Support Service – Soft Market Testing
Awarding body Leicester City Council

EST. START DATE: 10/03/2016
EST. END DATE: 11/04/2016


Soft Market Testing (not a call for competition)

Domiciliary support helps people to remain independent and prevents them from needing a higher level of support such as residential or nursing care. Two main types of care are commissioned by the CCG and Council, non-complex and complex/specialist.

Non-complex care is commissioned to help patients/clients meet the activities of daily living. This includes activities such as getting up / dressed, washed, assistance with toileting and skin care, communication, meals, moving and handling including the use of adaptations and equipment, medication, emotional and psychological needs.

Complex (specialist), care refers to cases where specialist knowledge, skills and training are required in order to be able to support the individual in the community. Complex cases will primarily relate to individuals with additional, complex needs which can arise as a result of people having a learning disability, mental health issues (including dementia) and long term physical disabilities (including acquired brain injury). This does not mean that all clients with these conditions require complex care.

In April 2015, the Council and CCG agreed that they wished to explore the possibility of jointly commissioning Domiciliary Support Service to follow on from the expiry of current Council contracts in October 2017.

Project Objectives

• To provide users of domiciliary support service with better outcomes.
• To work towards a jointly commissioned service.
• To determine future systems for back office arrangements and make these more efficient both for providers and the commissioning agencies.
• To reduce the amount of effort to broker the service required, by giving consideration to reducing the number of contracts without risking de-stabilising the market.
• To ensure charging arrangements for Adult Social Care and CCG users are clear, efficient and understood.
• To make financial savings through increased efficiencies gained from jointly commissioning the service wherever this is possible without impacting on quality.
• To remove competition between the Local Authority (LA) and CCG in securing domiciliary support service.
• To develop clearly defined requirements and a joint specification.
• That services secured provide a high quality, safe, efficient and convenient service to the population.
• That the procured services offer Value for Money for the taxpayer.
• That the pathway through services, the impacts of domiciliary support on other parts of the sector and the outcomes that are achieved for the population are better understood and monitored.

Current Service
Leicester City CCG currently commissions this service via ArdenGEM CHC team. There are approximately 130 Any Qualified Provider (AQP) contracts (although some of these are for Leicester, Leicestershire and Rutland (LLR)).

The Council’s current provision is purchased through a framework agreement with 17 providers on the framework.

Together the Council and CCG domiciliary support contracts offer help to over 4000 clients each year at a cost of over £20 million.

Transfer of Undertakings Protection of Employment (TUPE) Information
Once the soft market testing exercise and consultation process is completed we will make a decision about the future of provision of Domiciliary Support Service. If a decision is made to undertake procurement this would be undertaken with full regard to our legal obligations.

It is the Council’s preliminary view that TUPE may apply to the organisations, however this will depend on the final model chosen.

The Council welcomes the opportunity to engage with you and appreciates your assistance in providing us with your views. However, you should note that in any subsequent procurement exercise we will have to comply with our legal obligations and that neither the intention nor the purpose of this soft market testing exercise is to confer any advantage upon its participants in any future procurement exercise.

Engagement Sessions
Provider engagement sessions are taking place to give opportunity to meet with officers and other providers to discuss these issues further. Both sessions will take place at the Leicester Adult Education College (Satta Hashem Hall), 2 Wellington Street, Leicester, LE1 6HL on Tuesday 22nd March 2016 from 10:00am to 12:30pm and on 23rd March 2016 from 1:00pm to 3:30pm.

Both of these sessions are similar so you can attend either. If you wish to attend, please confirm by email to by no later than Monday 21st March 2016.

Should you feel your organisation can contribute to this test then please complete the questionnaire at the end of the document form (link to the document is below) and send to for the attention of Bharat Mistry by no later than 11th of April 2016 12:00 (noon).

Associated Documents

These documents are for information only. Please follow instructions for registration and receipt of full tender/quotation documentation.


Additional information

Contract Type One off
Procurement Process Not specified
Category Social Community Care Supplies & Services,
CPV codes 85000000, 98000000,
Suitable for SME YES


11 April 2016

about 1 month


11 April 2016

about 1 month


Bharat Mistry
0116 454 2359

This contract is being managed byLeicester City Council . To request documentation contact