Dynamics 365 System Support Contract

Dynamics 365 System Support Contract

Supporting Chwarae Teg with CRM plus any development work outside of the support contract set out in the ITT.

United Kingdom-Cardiff: IT services: consulting, software development, Internet and support

2019/S 100-242235

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Chwarae Teg
1st Floor Anchor Court, Keen Road
CF24 5JW
United Kingdom
Telephone: +44 2920462745
E-mail: Tenders@chwaraeteg.com
NUTS code: UKL22
Internet address(es):Main address: http://www.cteg.org.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0901

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.sell2wales.gov.wales
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.sell2wales.gov.wales
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.sell2wales.gov.wales

I.4)Type of the contracting authority

Other type: Third Sector

I.5)Main activity

Other activity: Gender Equality Charity

Section II: Object

II.1)Scope of the procurement


AN2025 Support Contract and Development Call-Off Contract for Dynamics 365 System

Reference number: AN2025

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Supporting Chwarae Teg with CRM plus any development work outside of the support contract set out in the ITT.

II.1.5)Estimated total value

Value excluding VAT: 107 020.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKL22
Main site or place of performance:

Cardiff or Treforest (South Wales, UK).

II.2.4)Description of the procurement:

Chwarae Teg is looking for a D365 service partner that cannot only support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth.

The requirements set out in the following sections are intended to allow the supplier to demonstrate its ability to support and potentially develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.

Chwarae Teg is looking for a solution that:

— is easy to manage both commercially and operationally. From a commercial perspective this means providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the contract,

— from an operational perspective, this means the supplier acting as single point of contact for all of Chwarae Teg’s D365 requirements and management third party providers,

— delivers requirements quickly and efficiently. Current and future requirements must be implemented within the timescales set out by Chwarae Teg, with minimal disruption to Chwarae Teg’s operating environment (sometimes requiring out of normal business hours support), and together with all necessary processes, documentation and training,

— are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract,

— is cost-effective both at the start of the contract and as the service grows.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 107 020.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 11
This contract is subject to renewal: yes
Description of renewals:

There may be a possibility to extend the contract by up to a further 3 years’ maximum, subject to the requirements of the project. In the event of the contract being extended, this will be done on a year by year basis, with a maximum notice period of 28 days.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:


II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/06/2019
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 02/07/2019
Local time: 10:00

Cardiff or Treforest Chwarae Teg Office.

Information about authorised persons and opening procedure:

Governance and CRM Lead, Strategic Lead of Finance and Operations, QPI Lead and Senior ICT and Facilities Partner form the evaluation committee.

Bidders are requested to submit tenders electronically via Sell2Wales website. Opening of tenders for the first time will be via Sell2Wales website where all evaluation members are present.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

The tender document has scope for extension for a further 3 years. After this period, it very much depends on funding.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Note: To register your interest in this notice and obtain any additional information please visit the Sell2Wales website at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=92415

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(WA Ref:92415)

Download the ESPD document here: https://www.sell2wales.gov.wales/ESPD/ESPD_Download.aspx?id=92415

VI.4)Procedures for review

VI.4.1)Review body

Chwarae Teg
1st Floor Anchor Court, Keen Road
CF24 5JW
United Kingdom
Telephone: +44 2920462745Internet address: http://www.cteg.org.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: