EAP Services Contract

EAP Services Contract

The FCA is seeking to identify a EAPA registered provider, for a period of three years.

Open opportunity – This means that the contract is currently unfulfilled but active, and the buying department is looking for potential suppliers to contact them with bid applications.

Contract summary


  • Guidance and counselling services – 85312300

Location of contract

Any region

Value of contract

£100k – £500k

Published date

31 July 2019

Closing date

29 August 2019

Contract start date

25 September 2019

Contract end date

24 September 2022

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




The FCA is seeking to identify a EAPA registered provider, for a period of three years, with an option to extend for a further year, to provide high quality and competitively priced EAP services.

This will include:

– 24/7/365 confidential telephone support;
– Legal information services;
– Debt management services;
– Triage and clinical assessment of needs (inclusive of a risk assessment);
– Computerised Cognitive Behaviour Therapy (cCBT);
– Access to limited support for dependants within HMRC guidelines;
– Short-term solution focused structured face to face, on¬line and telephonic counselling (session model varies de¬pending on providers and client requirements);
– Case management protocols;
– Management information reporting;
– Management consultancy and support;
– Marketing and promotional materials;
– Crisis support;
– Technological resources such as an online portal website or mobile application; and
– Access to training (emotional wellbeing, trauma and crisis management).


About the buyer

Contact name

Kevin McMahon


12 Endeavour Square
E20 1JN






Other information


Please follow this link to view the notice.


The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.