EDRMS Tender London

EDRMS Tender London

The implementation of an EDRMS will be critical to supporting SBHA’s strategy delivery.

Contract summary


  • Electronic data management (EDM) – 48613000

Location of contract

W4 1NN

Value of contract

Published date

31 October 2018

Closing date

20 November 2018

Contract start date

01 February 2019

Contract end date

31 January 2022

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




The implementation of an EDRMS will be critical to supporting SBHA’s strategy delivery. Ensuring that we have secure, up to date and accurate customer information will be a key foundation to service improvement. We aim to have a ‘bubble’ of information about our properties and residents that enables us to know our customers better. This bubble would be viewed from different perspectives including users’, tenants’ and suppliers’, who could all ‘punch in’ to the bubble and view the data from their own point of view. This is often referred to as a 360° view of the customer.

With an agile workforce who have full remote access to customer records ‘any place, anytime, anywhere’, SBHA will be able to take the office into residents’ home; thereby providing the same level of service to customers regardless of location.
We require bidders to provide their description of a hosted solution and to also provide full costing of this solution.

The main term of the contract is 3 years and there are options to extend for a further 2 x 1-year periods at the sole discretion of the Authority. The contract value for the term is not expected to exceed the OJEU threshold; we are therefore inviting bidders to submit their bids, and not conducting a full EU procurement.


About the buyer

Contact name

Martin Man


Flanders Road
W4 1NN
United Kingdom


020 8996 4217




Other information


Additional information on how to apply for this contract


Is a Recurrent Procurement Type? : No


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.