Energy Saving Scotland Advice Centre Services

Energy Saving Scotland Advice Centre Services

Provision of call centre services.

UK-Edinburgh: call centre

2012/S 116-192258

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Energy Saving Trust Ltd
2nd Floor, Ocean Point 1, 94 Ocean Drive
Contact point(s): Project Officer – Contract Management
For the attention of: Thomas Stratton
EH6 6JH Edinburgh
UNITED KINGDOM
Telephone: +44 1315557900
E-mail: thomas.stratton@est.org.uk
Fax: +44 1315557919

Internet address(es):

General address of the contracting authority: www.energysavingtrust.org.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA14923

Further information can be obtained from: Energy Saving Trust Ltd
2nd Floor, Ocean Point 1, 94 Ocean Drive
Contact point(s): Project Offficer – Contract Management
For the attention of: Thomas Stratton
EH6 6JH Edinburgh
UNITED KINGDOM
Telephone: +44 1315557900
E-mail: thomas.stratton@est.org.uk
Fax: +44 1315557919
Internet address: www.energysavingtrust.org.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Energy Saving Trust Ltd
2nd Floor, Ocean Point 1, 94 Ocean Drive
Contact point(s): Procurement Manager
For the attention of: Gary Phillips
EH6 6JH Edinburgh
UNITED KINGDOM
Telephone: +44 1315557900
E-mail: gary.phillips@est.org.uk
Fax: +44 1315557919
Internet address: www.energysavingtrust.org.uk

Tenders or requests to participate must be sent to: Energy Saving Trust Ltd
2nd Floor, Ocean Point 1, 94 Ocean Drive
Contact point(s): Procurement Manager
For the attention of: Gary Phillips
EH6 6JH Edinburgh
UNITED KINGDOM
Telephone: +44 1315557900
E-mail: tenders@est.org.uk
Fax: +44 1315557919
Internet address: www.energysavingtrust.org.uk

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Environment
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Provision of Energy Saving Scotland Advice Centre Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Scotland.
NUTS code UKM

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Energy Saving Scotland advice network is made up of five Energy Saving Scotland advice centres. The network, which was established in April 2008, is funded by the Scottish Government and managed by the Energy Saving Trust. The current advice centre contracts are due to expire in March 2013 hence the need for this procurement exercise.
The advice centres provide a range of services to encourage and support householders across Scotland to adopt low carbon lifestyles. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support.
Advice is delivered to around 250 000 customers in Scotland each year:
— through a variety of channels including the telephone, events, home visits and digital media,
— directly to consumers and through intermediaries such as community groups, housing associations, local authorities and employers.
As part of these services, the Energy Saving Scotland advice centres have been designated by the Scottish Government to provide the impartial and independent remote advice service for the Green Deal and ECO (Energy Company Obligation) in Scotland.
The advice network also acts as a framework for the delivery of other Scottish Government programmes such as those relating to fuel poverty and other aspects of the low carbon agenda.
The advice centres also:
— provide strategic and operational support to local authorities, housing associations, community groups and other organisations,
— undertake local promotional activities to help generate demand for advice centre services,
— work with supply chains to help build market capacity.
The advice centres are also expected to use various tools and support systems provided by the Energy Saving Trust as well as using Energy Saving Trust procured national sub-contractors for services such as printing and scanning.
Third party suppliers are being sought to manage the five advice centres covering Highlands and Islands, North East Scotland, South East Scotland, Strathclyde and Central Scotland and South West Scotland. The contract is divided into 5 lots, one for each advice centre. As well as the core contracts for each advice centre, tenderers will also have the opportunity to bid for a number of additional services such as extended hours coverage and overspill services.
Tenders will be sought via the two stage OJEU restricted procedure. The first stage requires all interested parties to complete a questionnaire (PQQ) and return it to the Energy Saving Trust within the required timescale. As explained in more detail in the PQQ, in order to arrive at a shortlist of applicants which will be invited to tender for each lot, interested parties will be evaluated, amongst other matters and by reference to their PQQ responses, on their knowledge and experience of the following:
— providing advice to consumers including advice to high volumes of customers,
— delivering energy efficiency projects,
— small scale renewables, low carbon personal transport, behaviour change and other aspects of a low carbon lifestyle,
— developing and delivering local promotional campaigns,
— making and managing referrals to third party organisations including commercial contractors such as insulation installers,
— supply chain market development,
— working with local government,
— working with community groups, housing associations, businesses and other employers,
— co-ordinating national and local delivery to achieve strategic objectives,
— developing effective partnerships,
— maximising local economic benefit associated with contract / project delivery,
— successfully managing, delivering, monitoring and reporting against an advice service delivery contract involving both activity and outcome targets.
Following on from the expiry of the existing advice centre contract, the contract duration will be 3 years from 1.4.2013 – 31.3.2016 with the option, at the Energy Saving Trust’s discretion, for two further one year extensions.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=230911.

II.1.6)Common procurement vocabulary (CPV)

79512000, 72253000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Highlands and Islands: 1 840 000 GBP.
North East Scotland: 2 215 000 GBP.
South East Scotland: 2 225 000 GBP.
Strathclyde and Central Scotland: 2 515 000 GBP.
South West Scotland: 1 510 000 GBP.
All figures are estimated indicative values over the initial 3 year contract period excluding VAT and cover core advice centre services including: the remote advice on Green Deal and ECO, delivery of home renewables advice and delivery of advice on low carbon transport.
Estimated value excluding VAT: 10 305 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Starting 1.4.2013. Completion 31.3.2016

Information about lots

Lot No: 1 Lot title: Highlands and Islands

1)Short description

Local authorities covered:
— Argyll and Bute,
— Comhairle nan Eilean Siar,
— Highland,
— Orkney Islands,
— Shetland Islands.
2)Common procurement vocabulary (CPV)

72253000, 79512000

3)Quantity or scope

All figures are estimated indicative values over the initial 3 year contract period excluding VAT covering core advice centre services including: remote advice on Green Deal and ECO, delivery of home renewables advice and delivery of advice on low carbon transport: 1 840 000 GBP.
Estimated value excluding VAT: 1 840 000 GBP
4)Indication about different date for duration of contract or starting/completion

Starting 1.4.2013. Completion 31.3.2016
5)Additional information about lots
Lot No: 2 Lot title: North East Scotland

1)Short description

Local Authorities Covered:
— Aberdeen City,
— Aberdeenshire,
— Angus,
— Dundee City,
— Moray,
— Perth and Kinross.
2)Common procurement vocabulary (CPV)

79512000, 72253000

3)Quantity or scope

All figures are estimated indicative values over the initial 3 year contract period excluding VAT covering core advice centre services including: remote advice on Green Deal and ECO, delivery of home renewables advice and delivery of advice on low carbon transport: 2 215 000 GBP.
Estimated value excluding VAT: 2 215 000 GBP
4)Indication about different date for duration of contract or starting/completion

Starting 1.4.2013. Completion 31.3.2016
5)Additional information about lots
Lot No: 3 Lot title: South East Scotland

1)Short description

Local Authorities Covered:
— East Lothian,
— Edinburgh City,
— Fife,
— Midlothian,
— Scottish Borders,
— West Lothian.
2)Common procurement vocabulary (CPV)

79512000, 72253000

3)Quantity or scope

All figures are estimated indicative values over the initial 3 year contract period excluding VAT covering core advice centre services including: remote advice on Green Deal and ECO, delivery of home renewables advice and delivery of advice on low carbon transport: 2 225 000 GBP.
Estimated value excluding VAT: 2 225 000 GBP
4)Indication about different date for duration of contract or starting/completion

Starting 1.4.2013. Completion 31.3.2016
5)Additional information about lots
Lot No: 4 Lot title: Strathclyde and Central Scotland

1)Short description

Local Authorities Covered:
— Clackmannanshire,
— East Dunbartonshire,
— East Renfrewshire,
— Falkirk,
— Glasgow City,
— Inverclyde,
— North Lanarkshire,
— Renfrewshire,
— South Lanarkshire,
— Stirling,
— West Dunbartonshire.
2)Common procurement vocabulary (CPV)

79512000, 72253000

3)Quantity or scope

All figures are estimated indicative values over the initial 3 year contract period excluding VAT covering core advice centre services including: remote advice on Green Deal and ECO, delivery of home renewables advice and delivery of advice on low carbon transport: 2 515 000 GBP.
Estimated value excluding VAT: 2 515 000 GBP
4)Indication about different date for duration of contract or starting/completion

Starting 1.4.2013. Completion 31.3.2016
5)Additional information about lots
Lot No: 5 Lot title: South West Scotland

1)Short description

Local Authorities Covered:
— Dumfries and Galloway,
— East Ayrshire,
— North Ayrshire, including Arran,
— South Ayrshire.
2)Common procurement vocabulary (CPV)

79512000, 72253000

3)Quantity or scope

All figures are estimated indicative values over the initial 3 year contract period excluding VAT covering core advice centre services including: remote advice on Green Deal and ECO, delivery of home renewables advice and delivery of advice on low carbon transport: 1 510 000 GBP.
Estimated value excluding VAT: 1 510 000 GBP
4)Indication about different date for duration of contract or starting/completion

Starting 1.4.2013. Completion 31.3.2016
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 10
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

23.7.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

1.8.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

(SC Ref:230911).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:15.6.2012