English Heritage Employee Assistance Programme

English Heritage Employee Assistance Programme

Guidance and counselling services.

UK-Bristol: guidance and counselling services

2012/S 77-126822

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

English Heritage
29 Queen Square
For the attention of: Emma McGrath
BS1 4ND Bristol
Telephone: +44 179750724
E-mail: Emma.McGrath@english-heritage.org.uk

Internet address(es):

General address of the contracting authority: www.english-heritage.org.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Recreation, culture and religion
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

English Heritage Employee Assistance Programme.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Guidance and counselling services. The aim of the EAP is to support the organisation, the managers and the employees of English Heritage and it’s objectives by providing a comprehensive package of counselling support, advice, information and guidance. The contract will run for a period of 3 years, plus the possibility of a 4th year at the discretion of English Heritage.
II.1.6)Common procurement vocabulary (CPV)


II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

To Provide an Employee assistance Programme (EAP) to English heritage, which will cover the following areas:
— telephone counselling,
— face to face counselling,
— critical incident/trauma counselling and services,
— bereavement counselling,
— information service – including financial, legal, citizens advice, access to helping resources and professional agencies such as relate, family advice, household advice,
— information/advice for hr and managers,
— provision of individual case reports to the occupational health provider,
— provision of regular case information to english heritage maintaining the confidentiality of the users,
— case conferences as and when required,
— telephone advisory service,
— web/internet help line and advisory service,
— regular usage reports in a format to be agreed and to be adjusted as required,
— provide english heritage with information if there is a substantial risk to the business, to the individual or to someone else or to a young person/vulnerable adult,
— training as and when required on the service provision or any ad hoc topics of significance to the organisation,
— updates for employees on current issues,
— to provide specialist counsellors in the fields of marriage/relationship guidance, bereavement, family mediation, child protection/social work, debt, social and welfare issues, alcohol and substance abuse, critical incident, and to provide specialist counsellors for employees with disabilities or impairments,
— other ad hoc services as agreed,
— the service to be provided to circa 2,387 employees, families and friends.
Estimated value excluding VAT:
Range: between 100 000 and 110 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payments will be made in accordance with the standard terms of payment detailed in the tender documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Service providers expressing an interest in this tender must complete a pre qualification questionnaire, which will be available on written or e-mailed request from the addressee in I.1. On the basis of responses to the questionnaire, English Heritage will select suppliers who will be invited to tender. The Date expressed in fig IV.3.4 is for the request and return of PQQ documents.
III.2.2)Economic and financial ability
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As III.2.1 above.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 1
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

EAP_2012 (Co000026)
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

17.5.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

Request and return of PQQ is as as per the date stated in section IV.3.4.
All documents must be priced in £ Sterling and all payments made under the contract will be in £ Sterling. GO Reference: GO-2012416-PRO-3859673.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:16.4.2012