Enterprise Service Desk Tender – University of Worcester

Enterprise Service Desk Tender – University of Worcester

The core business objective is to provide a modern SaaS solution, efficient and customer friendly service desk experience for employees and student.

United Kingdom-Worcester: IT services: consulting, software development, Internet and support

2020/S 099-238538

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: University of Worcester
Postal address: Henwick Grove
Town: Worcester
NUTS code: UKG12
Postal code: WR2 6AJ
Country: United Kingdom
Contact person: Joe Stock
E-mail: J.Stock@worc.ac.uk
Internet address(es):Main address: http://www.worc.ac.uk/

Address of the buyer profile: https://in-tendhost.co.uk/universityofworcester

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/universityofworcester
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/universityofworcester

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Enterprise Service Desk for the University of Worcester

Reference number: UOW784

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The core business objective is to provide a modern SaaS solution, efficient and customer friendly service desk experience for employees and student which will:

• unify Professional Service Department service desks under one system, giving staff and students a ‘one stop shop’ for all issues and requests;

• provide business intelligence and reporting;

• provide automation of processes and workflows;

• reduce reliance on manual processes;

• allow all data on a member of staff or a student to be reported on to enable a single ‘vista’ of information across all service areas;

• provide integration with other university systems and databases to reduce duplication of data entry and reduced risk of inaccuracy;

• provide staff and students with an outstanding self-service experience.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48000000

II.2.3)Place of performance

NUTS code: UKG12

II.2.4)Description of the procurement:

The core business objective is to provide a modern SaaS solution, efficient and customer friendly Service Desk experience for employees and student which will:

• unify Professional Service Department service desks under one system, giving staff and students a ‘one stop shop’ for all issues and requests;

• provide business intelligence and reporting;

• provide automation of processes and workflows;

• reduce reliance on manual processes;

• allow all data on a member of staff or a student to be reported on to enable a single ‘vista’ of information across all service areas;

• provide integration with other university systems and databases to reduce duplication of data entry and reduced risk of inaccuracy;

• provide staff and students with an outstanding self-service experience.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Option to extend for a further two years (2 x 12 month extensions).

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 19/06/2020
Local time: 10:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 29/06/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Applicants do not need to contact the University to request to participate — simply register on our In-tend procurement portal and the invitation to tender documents are available for download, at: https://in-tendhost.co.uk/universityofworcester

The University reserves the right to cancel this procurement at any stage and not to award the contract.

VI.4)Procedures for review

VI.4.1)Review body

Official name: Royal Courts of Justice
Town: London
Country: United Kingdom

VI.4.2)Body responsible for mediation procedures

Official name: Royal Courts of Justice
Town: London
Country: United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Precise information on deadline(s) for lodging appeals: University of Worcester will enter into this Contract following a 10 calendar day standstill period starting on the day after the notification of the result. The Public Contracts Regulations 2015 (as amended) (The Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by breach of The Regulations to bring proceedings in the Royal Courts of Justice. Any such proceedings must be brought within the limitation period specified by The Regulations according to the remedy sought.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

18/05/2020