Enterprise Service Management System – Request For Information – Cornwall Council

At this stage Cornwall Council wish to explore at a high level what products are available on the market to compare functionality and costs.

Opportunity Id
DN641154
Title
Enterprise Service Management System – RFI
Categories
48000000-8 – Software package and information systems
Description

Cornwall Council is conducting a soft market assessment to gain an understanding of Enterprise Service Management Systems currently available.

At this stage Cornwall Council wish to explore at a high level what products are available on the market to compare functionality and costs

 

The current solution is an on-premise system, however there is also a preference to move towards an externally hosted SaaS platform.

It is intended that the responses supplied will enable the Council to develop a business proposal. Any such proposal would be subject to the development and approval of a business case, and, as such, this exercise implies no commercial commitment. This is not a formal tender document.

Participation of this soft market assessment will not prejudice suppliers participating in any future procurement.

 

If you are interested in this area of service provision and also helping with our assessment of the market, please complete the “Information Required” section on the attached Word document, along with any additional information you consider to be relevant and return this via the Due North system by 14:00 on Friday the 18th of November 2022

 

Region(s) of supply
South West (England)
Estimated value
N/A
Keywords
Enterprise Service Management System , Software, customer relationship management system

Key dates

Estimated contract dates

Start date
10/11/2022
End date
30/11/2022

Contact details

Buyer
Cornwall Council
Contact
Nick Brown
Telephone
01872 323265
Address
County Hall
Truro
Cornwall and Isles of Scilly
TR1 3AY
United Kingdom

 

Expression of interest window

From 03/11/2022 11:00 to 18/11/2022 14:00

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