EPOS System Tender – London North Eastern Railway

EPOS System Tender – London North Eastern Railway

Provision of an Electronic Point of Sale to support retail and complimentary sales, in multiple sales locations primarily on train and at stations.

United Kingdom-York: Point of sale (POS) software package

2020/S 239-592284

Contract notice – utilities


Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Official name: London North Eastern Railway Ltd
Town: York
Country: United Kingdom
Contact person: Anke Tymens
E-mail: anke.tymens@lner.co.uk
Internet address(es):
Main address: www.lner.co.uk


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://supplierlive.proactisp2p.com/Account/login
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://supplierlive.proactisp2p.com/Account/login
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://supplierlive.proactisp2p.com/Account/login

I.6)Main activity

Railway services

Section II: Object

II.1)Scope of the procurement


EPOS System


Reference number: REQ1000050

II.1.2)Main CPV code

48110000 Point of sale (POS) software package

II.1.3)Type of contract


II.1.4)Short description:


Provision of an Electronic Point of Sale (ePOS), to support retail and complimentary sales, in multiple sales locations primarily on train and at stations.

It is expected that the system will provide the following functionality:

• sale of retail items, inclusive of deals, promotions and discounts;

• allow payment through cash, contactless and digital wallets;

• provide options for returns and refund;

• provide the customer with a receipt printed and/or digital;

• Allow the customer to purchase through their own device;

• capture all sales and activity data;

• provide open API, enabling the exchange of data to LNER reporting servers and integration into third party systems;

• meet all compliance and security requirements including, PCI DSS and GDPR;

• capture, exchange and/or report inventory data;

• Provide reconcilable lodgement functionality;

• Capture data on all sales and stock transactions, this to include, type, location, quantity, value, etc.;

• support ‘at seat’ and ‘click and collect’ functionality.

It is a requirement that the solution be intuitive and seamless to the customer and frontline users.


II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)

48110000 Point of sale (POS) software package

II.2.3)Place of performance


II.2.4)Description of the procurement:


Provision of an Electronic Point of Sale (ePOS), to support retail and complimentary sales, in multiple sales locations primarily on train and at stations.

The expected contract duration is 3 years with the option to extend up to a further 2 years.

The expected contract value is a range between GBP 800 000 and GBP 1.1 million.


II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure


IV.1.1)Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 123-302726

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/01/2021
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 11/01/2021

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: LNER
Town: York
Country: United Kingdom

VI.5)Date of dispatch of this notice: