Expressions of Interest for a CRM Solution and Customer Self-Service Portal
South Northamptonshire Council and Cherwell District Council are looking for a single CRM solution and an online customer self-service portal that can be used across both councils.
REFERENCE TRN 17/13
Awarding body South Northamptonshire Council
Est. value
£100,000
| Est. Start Date: | 02/06/2014 |
|---|---|
| Est. End Date: | 31/05/2017 |
Description
South Northamptonshire Council and Cherwell District Council are looking for a single CRM solution and an online customer self-service portal that can be used across both councils. The Expressions of Interest notice invites potential suppliers to discuss with us how their solution would meet our needs. Funding for this project has been bid for from the 2014/2015 budget on the basis that this will be a spend-to-save initiative.
Should we believe that we can achieve our goals within the allocated budget, and make revenue savings in the process, we aim to go out to tender in January 2014. In the event that there is a business case for making the solution open to other local authority partners this tender may be subject to an OJEU process. It is the intention of the Councils to implement the solution within the 2014/15 financial year.
Associated Documents
These documents are for information only. Please follow instructions for registration and receipt of full tender/quotation documentation.
Additional information
| Contract Type | One off |
|---|---|
| Procurement Process | Expressions of Interest |
| Estimated ValueText Description | |
| Category | Information Communication Technology, |
| CPV codes | 48000000, |
| Suitable for SME | YES |
Document Available Until
Submission Return By
Contact Details
South Northamptonshire Council
Stuart Hemming
01295 753733
This contract is being managed by South Northamptonshire Council . To request documentation contact stuart.hemming@cherwellandsouthnorthants.gov.uk