Expressions of Interest for a CRM Solution and Customer Self-Service Portal

Expressions of Interest for a CRM Solution and Customer Self-Service Portal

South Northamptonshire Council and Cherwell District Council are looking for a single CRM solution and an online customer self-service portal that can be used across both councils.

REFERENCE TRN 17/13
Awarding body South Northamptonshire Council

Est. value

£100,000

Est. Start Date: 02/06/2014
Est. End Date: 31/05/2017

Description

South Northamptonshire Council and Cherwell District Council are looking for a single CRM solution and an online customer self-service portal that can be used across both councils. The Expressions of Interest notice invites potential suppliers to discuss with us how their solution would meet our needs. Funding for this project has been bid for from the 2014/2015 budget on the basis that this will be a spend-to-save initiative.

Should we believe that we can achieve our goals within the allocated budget, and make revenue savings in the process, we aim to go out to tender in January 2014. In the event that there is a business case for making the solution open to other local authority partners this tender may be subject to an OJEU process. It is the intention of the Councils to implement the solution within the 2014/15 financial year. 

Associated Documents

These documents are for information only. Please follow instructions for registration and receipt of full tender/quotation documentation.

 

Additional information

Contract Type One off
Procurement Process Expressions of Interest
Estimated ValueText Description
Category Information Communication Technology,
CPV codes 48000000,
Suitable for SME YES

Document Available Until

13 December 2013

27 days

Submission Return By

20 December 2013

about 1 month

Contact Details

South Northamptonshire Council
Stuart Hemming
01295 753733

This contract is being managed by South Northamptonshire Council . To request documentation contact stuart.hemming@cherwellandsouthnorthants.gov.uk