Extra Care Services Tender – Derby

Extra Care Services Tender – Derby

Deliver CQC registered extra care services for adults, 18 years and over who are residents within one of the five extra care schemes in Derby.


TD1606 – Extra Care Services

Awarding body Derby City Council



EST. START DATE: 17/05/2021
EST. END DATE: 16/05/2023


Derby City Council is tendering for Care Quality Commission (CQC) registered Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby.

Overview of Requirement
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency.

Service Providers will be required to provide an onsite team at each of the schemes that will:

a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council.
b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests.
c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes.
d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents.

This Specification sets out the requirements for the Service that Residents will require from the Extra Care Service and should be read in conjunction with the Tender Document, Framework Agreement, Individual Agreement, Order Form and all other associated documents.

The tender will contain three lots, with different Schemes.

Lot 1 South
• Handyside Court, Rowena Close, Alvaston Derby DE24 8HQ
31 single bed flats, 7 double bed flats, all rented.
The Scheme is owned and managed by Housing 21.

• Sunnyfield Court, Blackmore Street, Sunny Hill, Derby, DE23 8AS
70 double bed flats all rented.
The Scheme is owned and managed by Housing 21

Lot 2 Central
• Cedar House, Leylands Estate, Broadway, Derby DE22 1AY
38 single bed flats, all rented.
The Scheme is owned and managed by The Retail Trust

• Parklands View, Bath Street, Darley, Derby DE1 3BT
82 flats, 20 part owned, 62 rented, all double bed flats.
The Scheme is owned by Derby City Council and managed by Derby Homes

Lot 3 West
• Greenwich Gardens, 34 Greenwich Drive North, Mackworth, Derby, DE22 4BH
98 flats, 1 part owned single, 19 part-owned doubles, 37 rented singles and 41 rented doubles.
The Scheme is owned and managed by Sanctuary Retirement Living.

Tenderers are invited to bid for any number of Lots but will be awarded a maximum of two Lots.
A Tenderer MUST state what Lots it is bidding for and their Lot preference
The Council intends to appoint one Service Provider in each Lot.


Potential Contract Value (4yr)
Lot 1 £3,249,000
Lot 2 £4,198,000
Lot 3 £1,983,000
TOTAL £9,430,000

As personal care will form part of the care packages, it is a requirement that all Service Providers of the Extra Care Service are registered with the Care Quality Commission (or any successor statutory regulation organisation) and will maintain their registration and have a CQC rating assigned to them throughout the duration of the Framework.

The Service Provider must have and maintain a CQC rating during the delivery of the Service.

• Requires Improvement
• Good
• Outstanding

If the CQC rating is ‘requires improvement’ or below the Service Provider will be expected to share their action plan with the Council to review.

A rating of ‘pending’ or no CQC rating for personal care is not acceptable to the Council. Tenderers in this situation will not be able to contract with the Council for these requirements.

The Service Provider will be required to be registered with the CQC to be able to deliver personal care in Derby City. Successful Service Providers not already registered to do this, will be required to have applied to CQC for registration to deliver personal care in Derby within a month of receiving the framework award letter.

The Council expects that all Service Providers will adhere to any future Care Regulator quality standards and rating systems.

If the Service Provider rating falls below the required CQC rating during the Framework Term, then they will be required to:

• Inform the Council within two working days
• Provide an action plan that is satisfactory to the Council that will address all the concerns raised by the CQC within a timescale agreed with the Council.

The Service Provider is also to inform the Council within two working days of any change in their registration status with the CQC.

Where the Council has concerns about quality of service delivery, the ability of the Service Provider to continue to provide the Service and/or Resident safety, whatever the CQC rating, the Council may terminate the Framework Agreement.

The Council has a set a maximum hourly rate for the provision of Planned Care and the 24/7 Emergency Response Service. Tenderers are required to submit a bid for the provision of the Wellbeing Services up to the maximum stated in the ITT. Tenderers must confirm that they accept this Fee structure as part of their Tender response.

Tenderers must meet the minimum requirements of the main suitability questionnaire as detailed in Section 4.3 of the Tender Document.

The tendering of this contract may give rise to a possible presumption that the Transfer of Undertakings (Protection of Employment) 2006 regulations may apply in the event of this contract being awarded to a new service provider. Information relating to the personnel currently employed by the incumbent service provider will only be disclosed to tenderer’s once they have signed the confidentiality agreement which can be found in procurement document.

Tenderers wishing to access the TUPE information provided to the Council will need to download and sign the agreement and return it to the Council via the messaging function on the e-procurement system. The Council provides no warranty about the accuracy of this information or the actual legal position and therefore makes no representations about the applications of TUPE. Tenderers are advised to make their own enquiries by seeking independent professional legal advice on the consequences for them if they are the successful tenderer and the TUPE regulations do apply.

The Framework will be let for a Term of two years with the option to extend for a further two years.

The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the Framework Individual Agreements. Consequently, the procurement process adopted by the Councils has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Council has not adopted an open procedure, framework (as defined in the Regulations) for the undertaking of this procurement process.

Select the “apply online” link in the bottom right hand corner of this notice – this will transfer you to the Council’s e-tendering system at www.eastmidstenders.org, where you can express interest and obtain the documents.
Please search for TD1606.
The deadline for Tenders is 9am 26th February 2021.

Additional information

Contract Type One off
Procurement Process Open Tender
Option to extend For period or periods of up to two years
Estimated ValueTEXT DESCRIPTION Nine Million, Four Hundred and Thirty Thousand GBP
Category AdultSocial Community Care Supplies & Services,
CPV codes 85000000, 98000000,
Suitable for SME YES


26 February 2021

about 1 month


26 February 2021

about 1 month


For period or periods of up to two years


Derby City Council