Financial Conduct Authority Market Research Framework

Financial Conduct Authority Market Research Framework

The FCA is seeking to establish a Framework agreement for the provision of market research services for a four-year period, to take effect from April 2020. 8 Lots.

United Kingdom-London: Market research services

2019/S 178-433670

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Financial Conduct Authority (FCA)
12 Endeavour Square
London
E20 1JN
United Kingdom
Contact person: N/A
Telephone: +44 2070661000
E-mail: FPSProcurement@fca.org.uk
Fax: +44 123456789
NUTS code: UK
Internet address(es):Main address: https://www.fca.org.uk

Address of the buyer profile: https://fca.delta-esourcing.com

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./8P7W65X9GH
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://fca.delta-esourcing.com
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

CON-18-042 Market Research Framework

Reference number: CON-18-042

II.1.2)Main CPV code

79310000

II.1.3)Type of contract

Services

II.1.4)Short description:

The FCA is seeking to establish a Framework Agreement for the provision of market research services for a four-year period, to take effect from April 2020.

When accessing the procurement documents in Delta, please use the following access code: 8P7W65X9GH.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Bespoke Quantitative Surveys

Lot No: 1

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research ad hoc quantitative survey services. Lot 1 covers the FCA’s ad-hoc quantitative survey requirements, where the survey is designed on a bespoke basis specific to for the FCA.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

CAPI and CATI Omnibus Surveys

Lot No: 2

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of nationally representative face to face (CAPI) or telephone (CATI) Omnibus services.

This lot is reserved specifically for suppliers that offer CAPI/CATI Omnibus research services, either consumer or business. It is not designed to offer agencies a brokerage role to help the FCA buy research through such surveys.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Qualitative Research

Lot No: 3

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of qualitative research techniques.

This lot is reserved specifically for suppliers that offer qualitative research services, either of consumers or businesses (regulated firms or business entities).

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Regulatory Mystery Shopping Services

Lot No: 4

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving financial services regulatory mystery shopping.

Such work is very specific to the FCA and ensures that regulated financial services firms, largely retail, are abiding by the regulatory requirements laid down in the FCA’s rules and regulations in their conduct with consumers. This forms part of our supervisory conduct management activity.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Syndicated Market Research Services

Lot No: 5

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving syndicated subscription-based secondary financial services market research and insight reporting.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 95
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercials / Weighting: 0
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Market Research Specialists

Lot No: 6

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of professional market research and specialist technical suppliers to provide market research expert / consulting services.

The prime requirement that all tenderers need to meet for inclusion in this lot is knowledge and experience of providing market research services in the financial sector. This is a mandatory requirement meaning that tenderers who are unable to demonstrate this will not be accepted on to the framework.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Market Research Programme Management

Lot No: 7

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of professional market research contract management suppliers.

The prime requirement is knowledge and experience of providing market research services in the financial sector. This is a mandatory requirement meaning that tenderers who are unable to demonstrate this will not be accepted on to the Framework.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description

II.2.1)Title:

Online Omnibus and Internet Panel-Based Surveys

Lot No: 8

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of web-enabled (CAWI) Omnibus or internet access panel (or similar) based services.

This lot is reserved specifically for suppliers that offer omnibus-type research services, either consumer or business, including ad-hoc research using internet access panel opportunities. It is not designed to offer agencies a brokerage role to help the FCA buy research through such surveys.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical ability / Weighting: 65
Quality criterion – Name: Corporate responsibility / Weighting: 5
Cost criterion – Name: Commercial competitiveness / Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/10/2019
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 14/10/2019
Local time: 13:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes

VI.2)Information about electronic workflows

Electronic invoicing will be accepted

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

In addition to the FCA, the following contracting authorities (as defined by the Public Contracts Regulations 2015) will be authorised users of the FCA’s Market Research Framework and may choose to use it:

— the Payments Systems Regulator (PSR),

— the Bank of England (BoE),

— the Prudential Regulation Authority (PRA),

— Financial Ombudsman Service (FOS),

— Financial Services Compensation Scheme (FSCS),

— Money and Pensions Service (formerly the single financial guidance body, and prior to that the money advice service and the pensions advice service).

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://fca.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./8P7W65X9GH

To respond to this opportunity, please click here:

https://fca.delta-esourcing.com/respond/8P7W65X9GH

GO Reference: GO-2019912-PRO-15356722

VI.4)Procedures for review

VI.4.1)Review body

Financial Conduct Authority (FCA)
12 Endeavour Square
London
E20 1JN
United Kingdom
Telephone: +44 2070661000
E-mail: FPSProcurement@fca.org.uk
Fax: +44 123456789Internet address: www.fca.org.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

12/09/2019