Former Tenant Debt Tracing and Collection Service

Former Tenant Debt Tracing and Collection Service

Carmarthenshire County Council requires the services of Debt Collection and Tracing organisation to carry out the recovery of former tenant debts.

Procurer reference: Project_24945
Value of tender: £Undisclosed
Is this notice funded by the Welsh European Funding Office (WEFO)?
Contract Type
Name of the organisation
Carmarthenshire County Council
Contact Name
Les James
3 Spilman Street
SA31 1LE
Web Address
Service category
6=Financial services
Is it a framework agreement?
Title of the contract
Former Tenant Debt Tracing and Collection Service
Description of the contract
Carmarthenshire County Council requires the services of Debt Collection and Tracing organisation to carry out the recovery of former tenant debts. The debts will have arisen through rent arrears after the tenancy has ended and may include court costs, housing benefit overpayment and rechargeable items.
Place / site of work / delivery

Classification of contract (CPV codes)
79940000 – Collection agency services.

Contract Length
Period in month/s
36 months with the option to extend for a further period of up to 36 months
Contract will be awarded based on:

Most economically advantageous tender in terms of:Criteria as detailed in the contract documents

SECTION IV: Administrative Information

Instructions to suppliers

To assist you in locating these opportunities on the BRAVO E Procurement System the project code is: 24945

As this is an Open procedure, bidders must ensure that all ITT questions are fully responded to. The following ITT Project codes may further assist you in locating the opportunities:

ITT Code: itt_38247

Please also ensure you check the ”Attachments” area for any documents/ information which may assist you with your submission or you are required to upload as part of your submission as per information contained within the pack.

Suppliers Instructions How to express interest in this Quotation

1. Register your company on the etenderwales portal (this is only required once)

– Browse to the eSourcing Portal:

– Click the “Suppliers register here” link

– Enter your correct business and user details

– Note the username you chose and click “Save” when complete

– You will shortly receive an email with your unique password (please keep this secure)

– Agree to the terms and conditions and click “continue”

2. Express an Interest in the Project

– Login to the portal with the username/password

– Click the “ITTs Open to All Suppliers” link. (These are Inviatition to Quote Documents open to any registered supplier)

– Click on the relevant ITT to access the content.

– Click the “Express Interest” button at the top of the screen

– This will move the ITT into your “My ITTs” page. (This is a secure area reserved for your projects only)

– Click on the ITT code, you can now access any attachments by clicking the ‘Buyer Attachments” on the left hand side of the screen

3. Responding to the Quotation

– At the top of the screen you can choose to ‘Create Response’ or ‘Decline to Respond’ (please give a reason if declining )

– You can now use the ‘Messages’ function on to communicate with the buyer and seek any clarification

– Note the deadline for completion, then follow the onscreen instructions to complete the ITT

– There may be a mixture of online & offline actions for you to perform (there is detailed online help available)

If you require any further assistance use the online help, or the BravoSolution help desk is available Mon – Fri (8am – 6pm) on:

– email:

– Phone: 0800 368 4850/ Fax: 020 7080 0480

Reference Number
Deadline Date
Deadline date refers to
Receipt of Tender
Does this contract relate to a Project / Programme funded by EU funds?
Community Benefits do not apply to this contract
Notice Resources