Foster Carer Support Service

Foster Carer Support Service

Trafford Council.

Trafford Council
Foster Carer Support Service (T313)
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CORE SERVICES
2.1         Annual Membership
Individual Memberships are offered to Foster Care households in order that they have access to numerous support and advice helplines that will help to alleviate stress and make life a little easier for them on a daily basis.
2.1.1    Memberships should include the following services and benefits which are accessible to all members of the fostering household:
2.1.1.1  Legal Expenses Insurance
Legal Expenses Insurance should be included to cover Carer’s legal expenses in the event of having to defend against: criminal prosecutions, civil claims and appeals under the Protection of Children Act 1999. This comprehensive insurance policy should cover all members of the Foster Care household.
2.1.1.2  24 hour a day Legal and Financial Advice Line
Members should be able to receive confidential legal and/or financial advice and support from an appropriately trained team through an advice line available 24 hours a day, 7 days a week. Members should be free to discuss any legal or financial matters including advice on complaints, tax, national insurance, state benefits and fostering allowance enquiries.
2.1.1.3  24 Hour Counselling Helpline
Members can receive confidential personal support from a team appropriately trained in counselling. The counselling support phone line should be available 24 hours a day, seven days a week. Members should be free to discuss any subject, not just fostering related matters, and may be signposted to other services in more complex circumstances.
2.1.1.4  Medical Helpline
This helpline should provide a comprehensive range of specific medical information (non-diagnostic or prescriptive), triage guidance and general healthcare advice – all on a confidential basis – complying with the requirements of client/patient confidentiality, the Nursing & Midwifery Council (NMC) code of professional conduct and the Data Protection Act.
2.1.1.5  Education Advisory Helpline
This helpline should provide a comprehensive range of specific education related issues including school admissions and appeals, school exclusions and appeals, special needs and how to access additional support, homework planning and guidance, uniform, moving/changing schools, further education and leaving school.
2.1.1.6  Regular Communication including Website Access and a Quarterly Magazine
Members should be able to access the members area of the Provider’s website to gain access to a range of supporting materials, training details and information.  They should also receive a quarterly update magazine covering regular features on health matters, education issues and foster care related news.
2.2       Support Service for Foster Carers
2.2.1    The Support Service should be available for Foster Care households who are facing difficult situations such as the investigation of an allegation.
2.2.2    It should be staffed by appropriately skilled and experienced support workers.
2.2.2    The Support Service should be able to offer as required the following to Foster Care households:
2.2.2.1.1      24 hour Response Following Referral
2.2.2.1.2      Independent Social Worker support
2.2.2.1.3      Home Visits
2.2.2.1.4      Support at Meetings, Panels & Tribunals
2.2.2.1.5      Liaison between Advocate and Key Professionals
2.2.2.1.6      Objective Support and Guidance
2.2.2.1.7      Mediation Support
2.2.2.1.8      Advocate for any Member of the Household including making a referral to the Council’s Children’s Rights Service if required
2.2.2.1.9      Provide Advice & Support through Appeal Procedure
2.2.2.1.10   Attend & Give Evidence in Court
2.2.2.1.11   Provide Briefings for Carers Solicitor
 
 
 
 

Contact:
Mr Chris Conway
Email Address:
christopher.conway@trafford.gov.uk
Telephone:
Address:
Quay West
Trafford Wharf Road
Trafford Park
Greater Manchester
M17 1HH
United Kingdom
Key Dates
01/08/2012
31/07/2014
08/05/2012 16:00
15/06/2012 16:00
Other Information
24 (months)
12 (months)
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