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Framework Agreement for Customer Web Portal Service
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Framework Agreement for Customer Web Portal Service

Tuesday, 16 October 2012, 10:27

Framework Agreement for Customer Web Portal Service

The Framework Agreement will run for a period of four years from the estimated date of 1.4.2013 and be made available for other London Borough Councils to call-off their requirements.

UK-London: custom software development services

2012/S 199-327655

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Wandsworth Borough Council
Administration Department, The Town Hall, Fairfield Annexe
For the attention of: Robert Clark
SW18 2PU London
UNITED KINGDOM
Telephone: +44 2088716788
E-mail: rclark@wandsworth.gov.uk

Internet address(es):

Address of the buyer profile: www.wandsworth.gov.uk

Electronic submission of tenders and requests to participate: www.procure4london.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

London Borough of Barking and Dagenham
Civic Centre, Rainham Road North
RM10 7BN Dagenham
UNITED KINGDOM

London Borough of Barnet
North London Business Park, Oakleigh Road South
N11 1NP Barnet
UNITED KINGDOM

London Borough of Bexley
Civic Offices, Broadway
DA6 7LB Bexleyheath
UNITED KINGDOM

London Borough of Brent
Brent Town Hall, Forty Lane
HA9 9HD Wembley
UNITED KINGDOM

London Borough of Bromley
Civic Centre, Stockwell Close
BR1 3UH Bromley
UNITED KINGDOM

London Borough of Camden
Camden Town Hall, Judd Street
WC1H 9JE Camden
UNITED KINGDOM

London Borough of Croydon
Taberner House, Park Lane
CR9 3JS Croydon
UNITED KINGDOM

London Borough of Ealing
Perceval House, 14-16 Uxbridge Road
W5 2HL Ealing
UNITED KINGDOM

London Borough of Enfield
Civic Centre, Silver Street
EN1 3XY Enfield
UNITED KINGDOM

London Borough of Greenwich
Town Hall, Wellington Street
SE18 6PW Woolwich
UNITED KINGDOM

London Borough of Hackney
Town Hall, Mare Street
E8 1EA Hackney
UNITED KINGDOM

London Borough of Hammersmith and Fulham
Town Hall, King Street
W6 9JU Hammersmith
UNITED KINGDOM

London Borough of Haringey
River Park House, 225 High Road
N22 8HQ Wood Green
UNITED KINGDOM

London Borough of Harrow
Civic Centre, Station Road
HA1 2XF Harrow
UNITED KINGDOM

London Borough of Havering
Town Hall, Main Road
RM1 3BB Romford
UNITED KINGDOM

London Borough of Hillingdon
Civic Centre, High Street
UB8 1UW Uxbridge
UNITED KINGDOM

London Borough of Hounslow
Civic Centre, Lampton Road
TW3 4DN Hounslow
UNITED KINGDOM

London Borough of Islington
222 Upper Street
N1 1XR Islington
UNITED KINGDOM

London Borough of Lambeth
Town Hall, Brixton Hill
SW2 1RW London
UNITED KINGDOM

London Borough of Lewisham
Town Hall
SE6 4RU Catford
UNITED KINGDOM

London Borough of Merton
Merton Civic Centre, London Road
SM4 5DX Morden
UNITED KINGDOM

London Borough of Newham
Newham Dockside, 1000 Dockside Road
E16 2QU London
UNITED KINGDOM

London Borough of Redbridge
PO Box 2, Town Hall, 128-142 High Road
IG1 1DD Ilford
UNITED KINGDOM

London Borough of Richmond upon Thames
Civic Centre, 44 York Street
TW1 3BZ Twickenham
UNITED KINGDOM

London Borough of Southwark
106 Tooley Street
SE1 2QH London
UNITED KINGDOM

London Borough of Sutton
Civic Offices, St Nicholas Way
SM1 1EA Sutton
UNITED KINGDOM

London Borough of Tower Hamlets
Town Hall, Mulberry Place, 5 Clove Crescent
E14 2BG London
UNITED KINGDOM

London Borough of Waltham forest
Town Hall, Forest Road
E17 4JF Walthamstow
UNITED KINGDOM

Royal Borough of Kensington and Chelsea
Town Hall, Hornton Street
W8 7NX Kensington
UNITED KINGDOM

Royal Borough of KIngston upon Thames
Guildhall, High Street
KT1 1EU Kingston upon Thames
UNITED KINGDOM

Westminster City Council
Westminster City Hall, 64 Victoria Street
SW1E 6QP Westminster
UNITED KINGDOM

City of London Corporation
PO Box 270, Guildhall
EC2P 2EJ London
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Framework Agreement for the provision of a Single Sign-On / Customer Web Portal Service.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
NUTS code UKI11

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with a single operator
Duration of the framework agreement

Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 60 000 and 1 920 000 GBP

II.1.5)Short description of the contract or purchase(s)

Custom software development services. Framework Agreement for the provision of a Single Sign-On / Customer Web Portal Service. A draft specification will be made available to interested service providers through the Procure4London portal.
II.1.6)Common procurement vocabulary (CPV)

72230000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Framework Agreement will run for a period of four years from the estimated date of 1.4.2013 and be made available for other London Borough Councils to call-off their requirements. Call-off contracts from the Framework Agreement will be for a period of up to six years with the option to extend for up to a further two years. There is currently no commitment from any other London boroughs that they will call-off the Framework Agreement, but all Heads of IT have been informed of this contract and the Council has received around five expressions of interest at this stage. The estimated annual contract value relating solely to Wandsworth Borough Council is 60 000 GBP.
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 6
Objective criteria for choosing the limited number of candidates: Selection for inclusion within the tender list will be based on responses provided within the PQQ including but not limited to the following criteria. For full details of the evaluation criteria please refer to the PQQ: -.
1. Evidence of economic and financial standing in respect of viability to perform the contract requirements as detailed within the PQQ;
2. Evidence of the following insurance level: Public Liability to a minimum of 5 000 000 GBP (five million pounds) per occurrence, Employers Liability to a minimum of 10 000 000 GBP (ten million pounds) and Professional Indemnity to a minimum of 5,000,000GBP (five million pounds) or a statement that these will be obtained if awarded the contract;
3. Evidence of Technical and Professional Capacity and Ability, including:
a. Satisfactory evidence of experience of at least three examples of delivering similar contracts to the Council’s requirements in the previous 3 years;
b. Satisfactory evidence of the ability to deliver to the contract standard drawn from referees;
c. Satisfactory evidence of the professional and technical qualifications and experience of the individuals assigned to deliver the contract requirements;
4. Satisfactory evidence of that the organisation has the capacity to deliver the contract requirements;
5. Satisfactory evidence of a sound record of quality standards and sound policies including but not limited to health and safety, conflicts of interest, and equal opportunities;
6. Other criteria as listed in the PQQ.
It is intended to restrict the tender list to a maximum of six companies,. If more than six companies fulfil the criteria for selection, those scoring the highest number of points on the evaluation criteria will be invited to tender.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

Price. Weighting 70

Quality Considerations. Weighting 30

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

CPT/977
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

12.11.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs).However, any selection of tenderers will be based solely on the criteria set out for the procurement,and the contract will be awarded on the basis of the most economically advantageous tender.
The information and/or documents for this opportunity are available on procure4london.com.
Suppliers must register on this site to respond, although those already registered will not need to register again and will be able to use their existing username and password. Please note there is a password reminder link on the homepage.
Suppliers must log in, go to Response Manager and add the following Access Code: ZT2FVJ3F9Z. Suppliers should then follow the on screen instructions.
The Procure4London Helpdesk can be contacted by emailing helpdesk@procure4london.com in the case of technical difficulties.

Completed PQQs, along with any supporting documentation must be submitted by 12 November 2012. Late submissions may not be considered.
Applicants are advised that references will be obtained in writing from three referees. It is the applicant’s responsibility to ensure that their referees respond within the time scale.
If you have any questions with regards to this opportunity, please use the message facility available via the Procure4London portal. GO Reference: GO-20121012-PRO-4314493.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

12.10.2012