Framework Agreement for Retail and Property Compliance and Assurance Audit Services

Framework Agreement for Retail and Property Compliance and Assurance Audit Services

Heathrow Airport Limited.

UK-Hounslow: environmental auditing

2012/S 140-234224

Contract notice – utilities


Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Heathrow Airport Limited
The Compass Centre, Procurement Department West Wing 2nd Floor, Nelson Road
For the attention of: Liz Hinchy
TW6 2GW Hounslow
Telephone: +44 7775030802

Internet address(es):

General address of the contracting entity:

Address of the buyer profile:

Further information can be obtained from: > Business Opportunities > Contract Notices
Please address your queries via the Messaging Centre on > Business Opportunities > Contract Notices
Internet address:

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: > Business Opportunities > Contract Notices
Please address your queries via the Messaging Centre on > Business Opportunities > Contract Notices
Internet address:

Tenders or requests to participate must be sent to: > Business Opportunities > Contract Notices
Please address your queries via the Messaging Centre on > Business Opportunities > Contract Notices
Internet address:

I.2)Main activity

Airport-related activities
I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting entity:

Framework Agreement for Retail and Property Compliance and Assurance Audit Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 3: Air transport services of passengers and freight, except transport of mail
Main site or location of works, place of delivery or of performance: Heathrow Airport Limited, The Compass Centre, West Wing 2nd Floor – TW62GW – Hounslow.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s):

This would be a framework contract covering compliance and assurance auditing for Retail Concessions and Property at Heathrow Airport. This covers a range of activities as described more fully in the scope of the contract as below.
II.1.6)Common procurement vocabulary (CPV)

90714000, 71317200, 71630000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

These works will consist of:
— kitchen extract audits. The audit must be carried out in accordance with the HAL standards,
— electrical and thermal imaging audits (to ensure Retail Outlets operate safely by identifying abnormalities and non compliance by visual/ thermal inspections carried out whilst electrical installation is operational and under load. Audit will also consist of electric shock, fire, emergency lighting, build of up dust, structural checks, compartmentation and certification of assets. On occasions spot checks will be carried out. Audits undertaken on a annual basis, reports and graphs will be provided for individual retail outlets),
— post snag audits (to ensure Retail Outlets installations comply with Health & Safety Requirements and HAL Concessionaires Fit Out Standards prior to trading. Reports will be provided),
— independent Investigations (investigations within Retail Concessions in the event of serious incidents such as fire and electrical hazards, to attend site and identify root cause and findings. Report will be provided),
— witnessing / commissioning (observe various tests to ensure life safety systems operate correctly. Carried out after refurbishment / modifications to life safety systems within Retail Outlets. Certificates and service records will be required),
— permitry (to review proposals and create permit to work / authorisation to work to principal contractors, contractors & concessionaires across Heathrow via HAL Permitry or via internal Retail Concessions System),
— hot works (to be an appointed Authorised Person to sign off 3rd party hot works as detailed in Engineering Instruction E508),
— to develop a new process stream and reporting tools for HAL Retail Concessions,
— future options to provide other operational,
— potential Ad-hoc consultancy requirements.
Estimated value excluding VAT
Range: between 1 900 000,00 and 2 100 000,00 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Not applicable.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Not applicable.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Not applicable.
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: In order to be eligible for the selection process, operators will be required to provide high level evidence in support of a pre-qualification questionnaire. Response to be provided in document format on headed paper, (by uploading onto as per the TenderSmart user guide, see, we would like you to provide a response to the PQQ document available onto

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: We will require a copy of your last 3 years accounts part of your response to this notice.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Suppliers will be required to demonstrate their technical capacity during the tender process.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Technical competence to include technology and reporting, accreditation, experience, health and safety records. Weighting 65

2. Commercial (price will be scored against the median of the rates). Weighting 35

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

3.8.2012 – 18:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:

Registering interest.
Interested suppliers are required to submit the information requested by uploading responses to as follows:

Instructions for registering interest.
Interested suppliers must register their company and contact profile by clicking on the link for this notice on the“Business Opportunities” menu of the web site and by following the instructions below:

First, interested suppliers who are not already registered on TenderSmart must register their company profile via “Supplier Zone > New Supplier” menu. Suppliers already registered on TenderSmart can go direct to the second step.
Second, all interested suppliers must access this Notice via the “Business Opportunities” menu to express interest by following the online instructions and uploading the requested information before the indicated deadline (see Section IV paragraph 3.4).
Further information.
To evaluate their suitability, interested suppliers, when responding to this notice are requested to provide information which demonstrates their ability to comply with the award criteria. (Failure to do so will result in their request being rejected).
BAA does not bind itself to accept any proposal.
In evaluating their suitability, suppliers may be further requested to provide to BAA additional information e.g. further written submissions, presentations, reference visits/inquiries and/or attend an interview.
As documentation associated with this process will be made available and exchanged via interested suppliers are required to register on the site. Please refer to this site for terms and conditions.

Registering interest in this project does not guarantee inclusion of the party on the tender enquiry list. There is no cost associated with registration, expression of interest, or accessing the tender documentation, (where invited). However, to submit a bid at tender stage, then there will be an TenderSmart administration fee. Fee information can be found on the TenderSmart website through selecting the “How It Works” tab and then downloading the “Participant Agreement”. Please ensure responses are concise and overall less than 10MB. Your document should be uploaded as a single PDF document on to

For further information on registration or other aspects of TenderSmart please contact: Frédéric Garat:; +33 141900430. BAA reserves the right to disqualify any candidate who provides information or confirmation which later proves to be untrue or incorrect or does not supply information when requested.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: A standstill period will be incorporated at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Utilities Contracts Regulations (SI 2006 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:20.7.2012