Friends and Family Test for Department of Health
The Prime Minister announced in May this year that, from April 2013, patients will be asked the ‘Friends and Family’ test to identify whether they would be happy for their friends or family to be treated in a particular acute hospital ward or accident and emergency unit.
Reference number: FFT
This deadline is for… Confirmation of intention to attend a supplier briefing session in London on 21 November 2012.
Contract value:£0 – £0
Location where the contract is to be carried out: United Kingdom
Is this suitable for smaller suppliers? Yes
Is this contract suitable for a voluntary, community and social enterprise organisations? Yes
Name of the buying organisation: Department of Health
Description of the contract
The Prime Minister announced in May this year that, from April 2013, patients will be asked the ‘Friends and Family’ test to identify whether they would be happy for their friends or family to be treated in a particular acute hospital ward or accident and emergency unit. The test puts patient experience centre stage by introducing a quick, consistent, standardised patient experience indicator. It provides organisations, employees and the public with a simple, easily understandable headline metric, based on near real-time experience. Many trusts will start reporting the results of the test this autumn ahead of full implementation from April 2013 and, as trusts get to grips with this important new requirement, we wish to bring together suppliers of patient experience services. This session is to ensure suppliers understand how trusts have been asked to implement the test and the scope to support trusts in its delivery. Suppliers will be interested in the implementation guidance published in October (http://www.dh.gov.uk/health/2012/10/guidance-nhs-fft/). This details the background, requirements and implications of implementation.
Classification of the contract
72000000 IT services: consulting, software development, Internet and support
Contract type: Services – Unspecified
Is it a framework agreement? No
Is this contract related to a programme of funding? No
Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents
Estimated length of contract: 1 Days
Who to contact
Contact name Paul Streets
Organisation name Department of Health
Address Room 5B, Skipton House, 80 London Road, London, SE1 6LH