Friends and Family Test for Department of Health

Friends and Family Test for Department of Health

The Prime Minister announced in May this year that, from April 2013, patients will be asked the ‘Friends and Family’ test to identify whether they would be happy for their friends or family to be treated in a particular acute hospital ward or accident and emergency unit.

Reference number: FFT

Deadline date:19/11/2012

This deadline is for… Confirmation of intention to attend a supplier briefing session in London on 21 November 2012.

Contract value:£0 – £0

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: Department of Health

 

Description of the contract

The Prime Minister announced in May this year that, from April 2013, patients will be asked the ‘Friends and Family’ test to identify whether they would be happy for their friends or family to be treated in a particular acute hospital ward or accident and emergency unit. The test puts patient experience centre stage by introducing a quick, consistent, standardised patient experience indicator. It provides organisations, employees and the public with a simple, easily understandable headline metric, based on near real-time experience. Many trusts will start reporting the results of the test this autumn ahead of full implementation from April 2013 and, as trusts get to grips with this important new requirement, we wish to bring together suppliers of patient experience services. This session is to ensure suppliers understand how trusts have been asked to implement the test and the scope to support trusts in its delivery. Suppliers will be interested in the implementation guidance published in October (http://www.dh.gov.uk/health/2012/10/guidance-nhs-fft/). This details the background, requirements and implications of implementation.

 

Classification of the contract

72000000 IT services: consulting, software development, Internet and support

 

Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? No

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 1 Days

 

Who to contact

Contact name Paul Streets

Organisation name Department of Health

Address Room 5B, Skipton House, 80 London Road, London, SE1 6LH

Telephone

Extension number:

Fax

How to apply

Please confirm your attendance at the session and, of course, any questions, by email to msc.nationalfriendsandfamilytest@nhs.net by 4.00pm on Monday 19 November 2012.