Gateway to Support Services – London Borough of Brent

Gateway to Support Services – London Borough of Brent

Our intention is to commission a gateway to support services hub, which will provide a joined up, seamless approach to delivering preventative social care services and statutory advocacy support.

United Kingdom-Wembley: Health and social work services

2019/S 127-310718

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Brent
Brent Civic Centre, Engineers Way
United Kingdom
Contact person: Mr Martin Trim
Telephone: +44 7827357065
NUTS code: UK
Internet address(es):Main address:

Address of the buyer profile:

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Gateway to Support Services 2.0

Reference number: DN418603

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

This is a notice for social and specific services in accordance with Directive 2014/24/EU Article 74. Brent Council invite relevant providers to tender for the provision of a ‘Gateway to Support Services’. The tender document describes the service to be commissioned, how it should be delivered, and how it will be monitored. It forms a part of any contract or agreement that is drawn up with those who are to provide the service. The service specification focuses on core service standards, detailed list of requirements, organisational capabilities and the expected outcomes for customers. The specification will require potential providers to be familiar with the principal legislation and statutory requirements relating to the provision of the following services:

1) Independent mental health advocacy,

2) Independent mental capacity advocacy;

3) Care act advocacy;

4) Carers support service;

5) Social isolation preventative service.

II.1.5)Estimated total value

Value excluding VAT: 1 650 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Our intention is to commission a gateway to support services hub, which will provide a joined up, seamless approach to delivering preventative social care services and statutory advocacy support, promoting community capacity and reducing demand on social care and health services. People will be able to access the service them selves (self-referral), or be referred by a professional such as their GP or social worker.

The Hub model will deliver:

— a single access point for all referrals to gateway services, which will be triaged to determine the best way to support the individual,

— a triage process that will determine the pathway and priority of each referral or enquiry. The benefit for service users is that they will only need to complete one gateway screening, and not be subjected to a screening multiple times, should they need a different service or re-access services in the future,

— the hub, will not provide generic advice, but will develop working relationships with other services (such as CAB) that provide information, advice and guidance,

— the provider will be expected to deliver a time-limited case work to people accessing the service. This would involve an initial:

—— specific advice or advocacy depending on which element of the service they require,

—— direct-delivery of case work,

—— follow-up for a specific period of time,

— a service that requires clients to only speak to one provider regardless of needs, rather than having to seek support from multiple services.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 50
Quality criterion – Name: Social value / Weighting: 10
Price – Weighting: 40
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

The contract will be let for 2 years plus an option to extend by an additional 1 year subject to review.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

This is the 2nd publication of the Gateway to support services originally issued by Brent Council on 24.1.2019.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract

III.2.1)Information about a particular profession

Execution of the service is reserved to a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 020-043305

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 31/07/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows

VI.3)Additional information:

The Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise at any time and/or to award a contract for part of the services at its sole discretion. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with the Contracting Authority shall be incurred entirely at the applicants/tenderers risk.

VI.4)Procedures for review

VI.4.1)Review body

High Court of England and Wales
Royal Courts of Justice, Strand
United Kingdom

VI.4.2)Body responsible for mediation procedures

Martin Trim
Brent Civic Centre, Engineers Way
United Kingdom
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: