Genesys Licences and Support Contract
Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk.
SUFFOLK COUNTY COUNCIL
Contract summary
Industry
Computer and Related Services, Technology and Equipment
Location of contract
East of England
Value of contract (£)
£100,000 – £150,000
Published date
01 March 2016
Closing date
16 March 2016
Contract start date
01 May 2016
Contract end date
30 April 2018
Description
Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for first, second and third line support. Incident SLA’s. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS. Provision of any future licenses for Genesys products.
About the buyer
Contact name
Martin Jennings
Address
Endeavour House
8 Russell Road
Ipswich
IP1 2BX
England
martin.jennings@suffolk.gov.uk
Website
Other information
How to apply
Please apply directly to the buyer using the contact details provided.