Glow Blogs Hosting and Support Services on Behalf of Education Scotland

 Glow Blogs Hosting and Support Services on Behalf of Education Scotland

Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service.

United Kingdom-Livingston: Educational software package

2018/S 170-387031

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Education Scotland
Denholm House, Almondvale Business Park
EH54 6GA
United Kingdom
Telephone: +44 1312445748
NUTS code: UKM

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

National or federal agency/office

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Provision of Hosting and Support Services to Glow Blogs

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Provision of Hosting and support services to Glow Blogs on behalf of Education Scotland

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device.

Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:

— Glow online productivity suites (GOPS) (currently O365 and G Suite for Education),

— a Blog solution (currently WordPress),

— a Broadcast/Meet solution (currently Skype for Business).

There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services.

A national Service desk and Service desk portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests.

The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 – 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year’s Day and 2nd January. Service desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays.

There will be four constituent work packages:


(A) Infrastructure improvements and migration.

The Glow Blogs service is currently hosted on Amazon Web services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort.

(B) Application hosting and support.

This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support.

(C) Application improvements.

This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work.

(D) Call-off contract for development support.

This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: As set out in tender / Weighting: 70 %
Price – Weighting: 30
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 x 1 year options to extend.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Selection criteria as stated in the procurement documents.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Selection criteria as stated in the procurement documents.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 11/10/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/01/2019

IV.2.7)Conditions for opening of tenders

Date: 11/10/2018
Local time: 12:00


Information about authorised persons and opening procedure:

Procurement Officer

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The scoring system used to evaluate the award criteria in the ITT will be as follows:

0: Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet the requirement.

1: Poor. Response is partially relevant and poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.

2: Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas.

3: Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirement will be fulfilled.

4: Excellent. Response is completely relevant and excellent. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides detail of how the requirement will be met in full.

The estimated value of the requirement is between GDP750000 and GDP850000.

Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref:554782)

Download the ESPD document here:

VI.4)Procedures for review

VI.4.1)Review body

Education Scotland
Denholm House, Almondvale Business Park
EH54 6GA
United Kingdom
Telephone: +44 1312445748Internet address:
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: