Government Procurement Service – Enterprise Application Support Services

Government Procurement Service – Enterprise Application Support Services

The direct provision of support and maintenance for Enterprise Application Software inclusive of any customisation and independent of normal product lifecycles as defined by the relevant Software Owner (for example to provide continued support beyond a product’s stated end of life).

United Kingdom-Norwich: IT services: consulting, software development, Internet and support

2013/S 145-252058

Prior information notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Government Procurement Service
Rosebery Court Central Avenue St Andrews Business Park
NR7 0HS Norwich
UNITED KINGDOM
Telephone: +44 3450103503
E-mail: supplier@gps.gsi.gov.ukeEnablement@gps.gsi.gov.uk

Internet address(es):

General address of the contracting authority: http://gps.cabinetoffice.gov.uk

Address of the buyer profile: https://gpsesourcing.cabinetoffice.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

Other: Public Procurement
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:

RM1032 – Enterprise Application Support Services
II.2)Type of contract and place of delivery or of performance

Service category No 7: Computer and related services
United Kingdom.
II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:

The direct provision of support and maintenance for Enterprise Application Software inclusive of any customisation and independent of normal product lifecycles as defined by the relevant Software Owner (for example to provide continued support beyond a product’s stated end of life). Services required will include without being limited to: break-fix support; advice on available patches; development, testing and implementation of bug fixes/workarounds/patches/updates; monitoring operation to assure application and information availability and integrity; maintaining and sharing a knowledge-base of known issues and solutions; assistance with upgrading, replacing, or otherwise changing the Enterprise Application Software.
Estimated cost excluding VAT:
Range: between 20 000 000 and 100 000 000 GBP
Lots

This contract is divided into lots: yes

II.5)Common procurement vocabulary (CPV)

72000000, 72200000, 72211000, 72250000, 72261000, 72265000, 72267000, 72300000, 72500000, 72510000, 72600000, 72900000

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.8)Additional information:

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Information about lots

Title attributed to the contract by the contracting authority: Lot No: 1 Lot title: Support for Oracle Enterprise Application Software

1)Short description:

As per Section II.3) in respect of Oracle Enterprise Application Software.
2)Common procurement vocabulary (CPV)

72000000

5)Additional information about lots:

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Title attributed to the contract by the contracting authority: Lot No: 2 Lot title: Support for SAP Enterprise Application Software

1)Short description:

As per Section II.3) in respect of SAP Enterprise Application Software.
2)Common procurement vocabulary (CPV)

72000000

5)Additional information about lots:

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Title attributed to the contract by the contracting authority: Lot No: 3 Lot title: Support for IBM Enterprise Application Software

1)Short description:

As per Section II.3) in respect of IBM Enterprise Application Software.
2)Common procurement vocabulary (CPV)

72000000

5)Additional information about lots:

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Title attributed to the contract by the contracting authority: Lot No: 4 Lot title: Support for Other Enterprise Application Software

1)Short description:

As per Section II.3) in respect of Other Enterprise Application Software.
2)Common procurement vocabulary (CPV)

72000000

5)Additional information about lots:

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:

It is envisaged that any resultant Framework Agreement will comprise multiple Lots as described in Annex B, This Lot structure is subject to change following consultation initiated by this Prior Information Notice and will be finalised prior to the publication of any subsequent Contract Notice.
The Contracting Authority considers that this opportunity may be suitable for economic operators that are Small or Medium Enterprises (SMEs). For the avoidance of doubt, the Contracting Authority points out that no weight will be attached to whether or not an economic operator is an SME in selecting economic operators to submit tenders or in assessing the most economically advantageous tender.
Any resultant framework agreement is anticipated to have an initial term of 2 years; with the option to extend by 2 further terms (with each further term being up to 1 year in duration). The maximum term of any resultant framework agreement is 4 years from date of contract award.
The duration of call-off contracts placed under any resultant framework agreement is expected to range to a maximum of 5 years
The contract durations available under any resultant framework will form part of further market engagement and may be subject to change.
Suppliers should note that Government Procurement Service reserves the right to cancel this Notice at any stage and not proceed to formal procurement activity.
Each supplier that participates in the procurement exercise shall bear their own costs of responding to this PIN and any subsequent participation in the procurement process generally.
To register your interest in this procurement and to be included in future communications and consultation relating to it please respond to the Request for Information (RFI) via our e-Sourcing Suite, This RFI is an opportunity to provide nominated contact point(s) for further engagement and contribute views and opinions on the subject and proposed structure of this procurement. In order to respond to the RFI you will need to have registered as a supplier on the eSourcing suite. To do this please follow the instructions below.
This Market Engagement will be managed electronically via the Government Procurement Service’s e-Sourcing Suite. To participate in this Market Engagement, participants must first be registered on the e-Sourcing Suite.
If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for GPS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at:

http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender

Note that, by registering for the eSourcing Suite in this way, you will then be in a position to express an interest in any future procurements run by Government Procurement Service.
Once you have registered on the eSourcing Suite, a registered user can request access to the Market Engagement. This is done by emailing: ExpressionOfInterest@gps.gsi.gov.uk with the reference “Enterprise Application Support Services (EASS) RFI”.

Your email must clearly state: the name and reference for the Market Engagement; the name of the registered supplier; and the name and contact details for the registered individual sending the email. Government Procurement Service will process the email and then enable the supplier to access the Market Engagement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. This RFI will close at 17:00 on 27 August 2013.
As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information.
For technical assistance on use of the e-Sourcing Suite please contact the Government Procurement Service Helpdesk: Freephone: +44 3450103503 or Email: supplier@gps.gsi.gov.uk

VI.3)Information on general regulatory framework

Relevant governmental Internet sites where information can be obtained
Tax legislation http://www.hmrc.gov.uk/thelibrary/legislation.htm
Environmental protection legislation http://www.legislation.gov.uk/ukpga/1990/43/contents
Employment protection and working conditions http://www.direct.gov.uk/en/Employment/Employees/index.htm

VI.4)Date of dispatch of this notice:24.7.2013