GP-led telephone triage system

GP-led telephone triage system

Nottingham City CCG intends to establish a framework agreement of external contractors, based on a consultancy basis, to lead on the implementation of a GP-led telephone triage system with the overall view to aid GP practices to manage their demand efficiently and effectively.

United Kingdom-Derby: Business and management consultancy services

2014/S 075-130100

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

GEM CSU on behalf of Nottingham City Clinical Commissioning Group
Cardinal Square
For the attention of: David Bailey
DE1 3QT Derby
UNITED KINGDOM
Telephone: +44 1332888023
E-mail: david.bailey@gemcsu.nhs.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Health
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Nottingham City, Clinical Commissioning Group
04K
1 Standard Court, Park Row
NG1 6GN Nottingham
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Framework Contract for the Nottingham Improved Access Scheme.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 11: Management consulting services [6] and related services
Main site or location of works, place of delivery or of performance: Nottingham.
NUTS code UKF14

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
Number of participants to the framework agreement envisaged: 3
Duration of the framework agreement

Duration in months: 36
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 0 and 700 000 GBP

II.1.5)Short description of the contract or purchase(s)

Nottingham City CCG intends to establish a framework agreement of external contractors, based on a consultancy basis, to lead on the implementation of a GP-led telephone triage system with the overall view to aid GP practices to manage their demand efficiently and effectively.
The provider will offer a three staged approach:
1. Carry out an access review of the practice appointment system assessing the patient demand, present and document their findings to the practice giving them options to improve the management of their demand through the use of telephone triaging or electronic consultations.
2. Work with the practice to implement a system within the practice that will effectively manage patient demand. Work with the practice to communicate any change in appointment system and engage with patients.
3. Procure a summary/benchmark. The appointed external contractor will be responsible for providing the CCG with summary highlights of improvements to the overall access to the practices as well as changes with local ED admissions.
Nottingham City CCG would like to set up a framework contract under which individual GP Practices can select suppliers for the Practice.
3 Suppliers will be awarded a place on the framework based upon the tender evaluation criteria
Call off contracts under the Framework will be based upon the following:
1) A direct award based upon a ranking i.e. the Supplier achieving the highest score within the tender process will be ranked 1, the 2nd highest scoring supplier 2 and the 3rd highest 3. Practices may approach Supplier 1 first of all and if they do not have capacity supplier 2 and then Supplier 3. If all 3 suppliers do not have capacity support will be sourced outside of the framework
2) A mini competition. Individual practices may decide to undertake a further mini competition between all suppliers on the framework. Any such mini competition will be based upon the main tender award criteria but sub-criteria and weightings may vary.
Please note the individual Practices will decide which of the above two approaches they would like to adopt.
II.1.6)Common procurement vocabulary (CPV)

79410000, 79411000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~:
1. Register your company on the eSourcing portal (this is only required once).
— Browse to the eSourcing Portal: https://gemcsu.bravosolution.co.uk and click the link to register.

— Accept the terms and conditions and click ‘continue’.
— Enter your correct business and user details.
— Note the username you chose and click ‘Save’ when complete.
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the username/password.
— Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier).
— Click on the relevant PQQ/ ITT to access the content.
— Click the ‘Express Interest’ button at the top of the page.
— This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only).
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining).
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification.
— Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT.
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

GEMCSU/TRANS/14/31
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

26.5.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

until: 25.8.2014
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

10.4.2014