GP-led telephone triage system
Nottingham City CCG intends to establish a framework agreement of external contractors, based on a consultancy basis, to lead on the implementation of a GP-led telephone triage system with the overall view to aid GP practices to manage their demand efficiently and effectively.
United Kingdom-Derby: Business and management consultancy services
Section I: Contracting authority
GEM CSU on behalf of Nottingham City Clinical Commissioning Group
For the attention of: David Bailey
DE1 3QT Derby
Telephone: +44 1332888023
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
The contracting authority is purchasing on behalf of other contracting authorities: yes
Nottingham City, Clinical Commissioning Group
1 Standard Court, Park Row
NG1 6GN Nottingham
Section II: Object of the contract
Service category No 11: Management consulting services  and related services
Main site or location of works, place of delivery or of performance: Nottingham.
NUTS code UKF14
Number of participants to the framework agreement envisaged: 3
Duration of the framework agreement
Duration in months: 36
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT:
Range: between 0 and 700 000 GBP
The provider will offer a three staged approach:
1. Carry out an access review of the practice appointment system assessing the patient demand, present and document their findings to the practice giving them options to improve the management of their demand through the use of telephone triaging or electronic consultations.
2. Work with the practice to implement a system within the practice that will effectively manage patient demand. Work with the practice to communicate any change in appointment system and engage with patients.
3. Procure a summary/benchmark. The appointed external contractor will be responsible for providing the CCG with summary highlights of improvements to the overall access to the practices as well as changes with local ED admissions.
Nottingham City CCG would like to set up a framework contract under which individual GP Practices can select suppliers for the Practice.
3 Suppliers will be awarded a place on the framework based upon the tender evaluation criteria
Call off contracts under the Framework will be based upon the following:
1) A direct award based upon a ranking i.e. the Supplier achieving the highest score within the tender process will be ranked 1, the 2nd highest scoring supplier 2 and the 3rd highest 3. Practices may approach Supplier 1 first of all and if they do not have capacity supplier 2 and then Supplier 3. If all 3 suppliers do not have capacity support will be sourced outside of the framework
2) A mini competition. Individual practices may decide to undertake a further mini competition between all suppliers on the framework. Any such mini competition will be based upon the main tender award criteria but sub-criteria and weightings may vary.
Please note the individual Practices will decide which of the above two approaches they would like to adopt.
Section III: Legal, economic, financial and technical information
1. Register your company on the eSourcing portal (this is only required once).
— Browse to the eSourcing Portal: https://gemcsu.bravosolution.co.uk and click the link to register.
— Accept the terms and conditions and click ‘continue’.
— Enter your correct business and user details.
— Note the username you chose and click ‘Save’ when complete.
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender.
— Login to the portal with the username/password.
— Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier).
— Click on the relevant PQQ/ ITT to access the content.
— Click the ‘Express Interest’ button at the top of the page.
— This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only).
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender.
— Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining).
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification.
— Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT.
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.
Section IV: Procedure
Section VI: Complementary information