Hardware Maintenance for Intel Server Infrastructure Contract

Hardware Maintenance for Intel Server Infrastructure Contract

Caerphilly County Borough Council require a supplier to provide hardware maintenance for their Intel Server estate which comprises of the following: Network Infrastructure.

Provision of Hardware Maintenance for Intel Server Infrastructure

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Caerphilly County Borough Council

Procurement Services, Penallta House, Tredomen Park, Ystrad Mynach,

Hengoed

CF82 7PG

UK

Wayne Thomas

+44 1443863161

thomarw@caerphilly.gov.uk

+44 1443863167
www.caerphilly.gov.uk

1.2

Address from which documentation may be obtained


Caerphilly County Borough Council

Procurement Services, Penallta House, Tredomen Park, Ystrad Mynach,

Hengoed

CF82 7PG

UK

Wayne Thomas

+44 1443863061

thomarw@caerphilly.gov.uk

+44 1443863167
www.caerphilly.gov.uk

1.3

Completed documents must be returned to:


Caerphilly County Borough Council

Procurement Services, Penallta House, Tredomen Park, Ystrad Mynach,

Hengoed

CF82 7PG

UK

Wayne Thomas

+44 1443863161

+44 1443863167
www.caerphilly.gov.uk

2 Contract Details

2.1

Title

Provision of Hardware Maintenance for Intel Server Infrastructure

2.2

Description of the goods or services required

Caerphilly County Borough Council require a supplier to provide hardware maintenance for their Intel Server estate which comprises of the following:-

Network Infrastructure:-

The Authority consists of six main administrative buildings and 300+ other sites, which includes schools and leisure facilities as well as corporate buildings. The network infrastructure is based on Cisco and Ericsson technology.

The network WAN topology encompasses almost the whole of the County Borough, and utilises ‘hub sites’ in key exchange areas to enable local sites to connect through them. The hub sites are interconnected using high-availability LES100 circuits with redundant LES100 circuits creating a ‘ring’ for extra resilience. Low cost LES 10 and LES 10LR circuits link mid-size and smaller, high usage sites to the Hub sites.

These circuits carry all data and voice traffic via Cisco switches, Ericsson MX-One, for voice integration.

Server Infrastructure:-

All main hosts are located at the data centre, which is located at the centre of the network topology. As the Authority covers a wide geographical area it is necessary to have a number of small satellite sites to provide front line services, some of which have Wintel servers providing local services and user authentication. There are 30 Intel servers distributed at satellite sites throughout the Authority.

The server estate is based on two manufacturers. IBM technologies, which are System x servers; and Dell, which are in the range of the PowerEdge “rSeries”.

For public facing applications, a Demilitarized Zone is provided where servers are isolated for increased security. Each server that has contact with the general public will need to be locked down and secured in this area to minimise the risk of unauthorised access.

Caerphilly CBC is actively supporting consolidation of both Intel and Unix servers and already has a mature virtualised environment. This has been achieved through the use of VMWare’s ESX and IBM’s logical partitioning technologies respectively. With the exception of Intel applications that have high I/O or are processor intensive, all applications must be supported in a VMWare environment.

Remote support is provided through the Internet via a secure web site that gives a secure connection to the Authority’s network. Second level authentication is provided by means of a secure token and Citrix Secure Gateway. This solution is only used for remote support and any installations or upgrades must be performed on site at Caerphilly CBC.

Backup and Recovery is provided through IBM’s Tivoli Storage Manager, however where local backups are required at satellite sites Symantec Backup Exec is used.

Award Criteria will be based on lowest cost to specification.

2.3

Notice Coding and Classification

48820000 Servers
48821000 Network servers
48822000 Computer servers
50312000 Maintenance and repair of computer equipment
50312600 Maintenance and repair of information technology equipment

1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)

2.4

Total quantity or scope of tender

The contract will be for a period of 3 years from 01 November 2014 with the option to extend for up to a further 12 months.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

CCBC/PS1298/14/WT

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
03-10-2014  Time  12:00

c) Estimated award date 24-10-2014

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

The process will be undertaken using Caerphilly CBC’s proactis plaza e-tendering system where the tender documents are available to be accessed.

The period to register interest in the opportunity on the proactis plaza e-tendering system is up to 29 September 2014. The system will not accept any further interest after this date.

The clarification period for any queries shall be up to 01 October 2014. Any queries shall via dialogue facility on the proactis plaza system but please note that No clarification queries will be responded to after this date.

The closing date for tender return via the e-tendering system is 12 noon on 03 October 2014. The system will not accept any tenders after this time and date.

Companies are invited to follow the following directions to register on to the system if you are not already registered and how in addition to have access to the documentation:-

1. Log in to the Proactis Plaza E-Sourcing Portal at https://www.proactisplaza.com/supplierportal

2. Click the “Register Now” button at the bottom of the window

3. Enter your correct Organisation Name, Details and Primary Contact Details. The system will auto generate the Organisation ID and User Name for you.

4. Please make a note of the Organisation ID and User Name, then click “Register”.

5. You will then receive an email from the system asking you to “Click here to activate your account”. This takes you to Enter Organisation Details.

6. Please enter the information requested, click “Next” and follow the instructions ensuring that you enter all applicable details.

7. In the Enter Product Classification screen please ensure that you select the Product Classification Codes (CPV Codes) that appear in the tender notice.

8. Accept the Terms and Conditions and then click “Next”. This takes you in to the Welcome window.

9. In the “Welcome” window please enter your Organisation name, Organisation ID and User Name (User ID). You now need to create your unique password. Please ensure that you make a note of this along with the other information already recorded.

10. Now click “Done” and you will enter the Supplier Home page.

11. From the Home Page, go to the “Opportunities” area, then search for New Opportunities. Click on the “ID” of the relevant opportunity and then click to register your interest on the relevant button. Click the “Requests from Buyers” command in the Opportunities area. This will take you to the list of current opportunities available to you.

12. Click the Project ID that relates to this notice, this will take you into the Tender Request.

13. Note the closing date for completion of the relevant project. Please review the “Items” tab and the Documents tab as there will be information relating to the project held here.

14. You can now either “Create a Response” to, or “Decline” this opportunity.

(WA Ref:14968)

5.2

Additional Documentation

5.3

Publication date of this notice

17-09-2014