Hardware and Software Maintenance including Software Support

Hardware and Software Maintenance including Software Support

Caerphilly County Borough Council requires tenders for the maintenance and support of the Authority’s Unix platform, central storage and backup facility.

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Caerphilly County Borough Council

Procurement Services, Penallta House, Tredomen Park, Ystrad Mynach,

Hengoed

CF82 7PG

UK

Rhys James

+44 1443863161

jamesrm1@caerphilly.gov.uk

+44 1443863167
www.caerphilly.gov.uk

1.2

Address from which documentation may be obtained


Caerphilly County Borough Council

Procurement Services, Penallta House, Tredomen Park, Ystrad Mynach,

Hengoed

CF82 7PG

UK

Rhys James

+44 1443863161

jamesrm1@caerphilly.gov.uk

+44 1443863167
www.caerphilly.gov.uk

1.3

Completed documents must be returned to:


Caerphilly County Borough Council

Procurement Services, Penallta House, Tredomen Park, Ystrad Mynach,

Hengoed

CF82 7PG

UK

Rhys James

+44 1443863161

jamesrm1@caerphilly.gov.uk

+44 1443863167
https://www.proactisplaza.com/SupplierPortal/

2 Contract Details

2.1

Title

Hardware and Software Maintenance including Software Support

2.2

Description of the goods or services required

Caerphilly County Borough Council requires tenders for the maintenance and support of the Authority’s Unix platform, central storage and backup facility. This arrangement will include the following:

Hardware and Software maintenance for the equipment listed in the tender document, for each item listed the required period of cover is stated. Support is to include hardware and software for each item, with software support being defined as firmware, microcode, Aix and TSM. Due to the criticality of this equipment all Suppliers must be IBM Business Partners.

Remote access for support purposes is available via Citrix Access Gateway and secure ID tokens.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.uk/Search/Search_Switch.aspx?ID=5444.

2.3

Notice Coding and Classification

50312610 Maintenance of information technology equipment

1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

Minimum standards and qualification required

 

1. The Supplier shall be an IBM Business Partner with hardware and software maintenance and support experience in the areas indicated in the tender document.

 

2. The Supplier shall provide support for the equipment for the hours listed in the inventory supplied.

 

3. The Supplier shall provide in-house 1st line problem resolution support for Aix and TSM. Resolution of support calls shall adhere to the requirements stated in the tender document. Where necessary the Supplier shall engage with IBM to resolve issues in a timely manner.

 

4. The Supplier shall provide a 1-hour response to priority 1 helpdesk calls (these are deemed to be where no service is available).

 

5. The Supplier shall have at least 3 engineers within 1 hour travelling time of Tredomen House who are qualified to maintain the equipment listed in the inventory supplied.

 

6. The Supplier shall provide evidence to support your engineers’ experience of maintaining the equipment listed in the inventory supplied (this should include all relevant qualifications).

 

7. The Supplier shall supply spare parts to site within 4 hours in, and out, of normal working hours (this is deemed to be Monday to Friday 09:00 to 17:00).

 

8. The supplier shall repair or replace (like for like or better) the defined equipment within the attached inventory, any departure to this Service Level Agreement may result in financial penalties to the supplier. All maintenance and support will be performed by competent engineers with appropriate experience in the relevant technologies.

 

9. The supplier shall perform on-site repair of equipment or the provision of replacement equipment (like for like or better) if off-site repair is deemed necessary.

 

10. All parts, labour and travelling expenses required to carry out this contract will be included in the pricing section of the response to this tender, no further costs are to be applied.

 

11. The supplier shall provide a support desk that is available 24 x7. Unique call references will be allocated to each call logged.

 

12. The Supplier’s engineers shall keep up to date with

a. The latest software

b. The latest hardware

c. The latest microcode

 

13. The Supplier shall supply product release upgrades and associated media as requested

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

CCBC/PS1229/14/RJ

4.3

Time Limits

a) Time-limit for obtaining documentation 05-02-2014

b) Time-limit for receipt of completed tenders
05-02-2014  Time  12:00

c) Estimated award date 28-02-2014

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

As part of the process, the tender will be undertaken utilising Caerphilly CBC’s Proactis Plaza e-tendering system. Therefore, bidders are invited to follow the following directions to register on the system:

1.1 Log in to the Proactis Plaza E-Sourcing Portal at https://www.proactisplaza.com

1.2 If you are not already registered, click the “Register Now” button at the bottom of the window. If you are already registered skip to 1.11

1.3 Enter your correct Organisation Name, Details and Primary Contact Details. The system will auto generate the Organisation ID and User Name for you.

1.4 Please make a note of the Organisation ID and User Name, then click “Register”.

1.5 You will then receive an email from the system asking you to “Click here to activate your account”. This takes you to Enter Organisation Details.

1.6 Please enter the information requested, click “Next” and follow the instructions ensuring that you enter all applicable details.

1.7 In the Enter Product Classification screen please ensure that you select the Product Classification Codes (CPV Codes) that appear in the tender notice.

1.8 Accept the Terms and Conditions and then click “Next”. This takes you in to the Welcome window.

1.9 In the “Welcome” window please enter your Organisation name, Organisation ID and User Name (User ID). You now need to create your unique password. Please ensure that you make a note of this along with the other information already recorded.

1.10 Now click “Done” and you will enter the Supplier Home page.

1.11 From the Home Page, go to the “Opportunities” area, then search for New Opportunities. Click on the “ID” of the relevant opportunity and then click to register your interest on the relevant button. Click the “Requests from Buyers” command in the Opportunities area. This will take you to the list of current opportunities available to you.

1.12 Click the Project ID that relates to this notice, this will take you into the Tender Request.

1.13 Note the closing date for completion of the relevant project. Please review the “Items” tab and the Documents tab as there will be information relating to the project held here.

1.14 You can now either “Create a Response” to, or “Decline” this opportunity.

(WA Ref:5444)

5.2

Additional Documentation

5.3

Publication date of this notice

24-01-2014