Healthwatch Portsmouth Contract

Healthwatch Portsmouth Contract

Provision of the Healthwatch Portsmouth and NHS Independent Health Complaints Advocacy services.

United Kingdom-Portsmouth: Health and social work services

2020/S 243-603237

Social and other specific services – public contracts

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Portsmouth City Council
National registration number: UKJ31
Postal address: Procurement Service, Floor 5 Core 3/4, Civic Office, Guildhall Square
Town: Portsmouth
NUTS code: UKJ31 Portsmouth
Postal code: PO1 2AL
Country: United Kingdom
E-mail: procurement@portsmouthcc.gov.uk
Telephone: +44 2392688235
Internet address(es):
Main address: https://www.portsmouth.gov.uk/ext/business/business.aspx
Address of the buyer profile: https://www.portsmouth.gov.uk/ext/business/business.aspx

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://intendhost.co.uk/portsmouthcc/aspx/home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://intendhost.co.uk/portsmouthcc/aspx/home

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Healthwatch Portsmouth and NHS Independent Health Complaints Advocacy (IHCA)

 

II.1.2)Main CPV code

85000000 Health and social work services

II.1.3)Type of contract

Services

II.1.4)Short description:

 

Portsmouth City Council, ‘the Council’, is inviting suitably qualified suppliers to submit tenders for the provision of the Healthwatch Portsmouth and NHS Independent Health Complaints Advocacy (IHCA) services.

The aim of Local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. The IHCA is a client-led independent service providing information and support to residents who wish to make a complaint about an NHS health service.

The target date for award of contract is 24 February 2021 to commence on 1 April 2021. The contract will run for an initial term of 3 years with possibility of extending the term by a further 4 years to a maximum total term of 7 years in increments to be agreed. The estimated value of the contract is approx. GBP 130 000 per annum.

Application is via submission of tenders by 22 January 2021 at 12.00 via the Council’s e-sourcing solution InTend.

 

II.1.5)Estimated total value

Value excluding VAT: 910 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description

II.2.2)Additional CPV code(s)

79720000 Investigation services
85100000 Health services
85140000 Miscellaneous health services
85300000 Social work and related services
85310000 Social work services
85312310 Guidance services
85320000 Social services
85321000 Administrative social services
85323000 Community health services
79100000 Legal services

II.2.3)Place of performance

NUTS code: UKJ31 Portsmouth

II.2.4)Description of the procurement:

 

Portsmouth City Council, ‘the Council’, is inviting suitably qualified suppliers to submit tenders for the provision of the Healthwatch Portsmouth and NHS Independent Health Complaints Advocacy (IHCA) services.

Healthwatch was established under the Health and Social Care Act 2012 to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. They are a statutory committee of the independent regulator the Care Quality Commission (CQC). The aim of local healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. There are 151 local healthwatch across England, collectively referred to as the Network.

Local healthwatch are funded by and accountable to local authorities. Their statutory functions are:

1) Promoting and supporting the involvement of local people in the commissioning, the provision and scrutiny of local care services;

2) Enabling local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved;

3) Obtaining the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known;

4) Making reports and recommendations about how local care services could or ought to be improved within an overall framework that recognises financial constraints. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services and shared with Healthwatch England;

5) Providing advice and information about access to local care services so choices can be made about local care services;

6) Formulating views on the standard of provision and whether and how the local care services could and ought to be improved; and sharing these views with Healthwatch England;

7) Making recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues;

8) Providing Healthwatch England with the intelligence and insight it needs to enable it to perform effectively.

The IHCA is a client-led independent service providing information and support to residents who wish to make a complaint about an NHS health service. Local authorities have a duty to commission an Independent Health Complaints Advocacy (IHCA) service. The relationship between Local Healthwatch and the IHCA provider is very important, as the information they gather, and share with each other, contributes to the wider picture of people’s experience of NHS services. Healthwatch Portsmouth will provide the access point for the IHCA service in Portsmouth.

Although Local Healthwatch and ICHA are separate services the Council requires a single organisation to provide both of these independent services locally.

The Council will run the procurement procedure in accordance with the Open Procedure as defined within the Public Contracts Regulations (2015) to the following timetable:

Invitation to tender published — 11 December 2020

Deadline for clarification questions — 15 January 2021

Return of tender submissions — 22 January 2021 at 12.00

Notification of preferred bidder and standstill commencement — 9 February 2021

Contract award — 24 February 2021

Contract commences — 1 April 2021

Application is via completed tender submission by the deadline stated above via the Council’s e-sourcing system InTend which will be used to administrate the procurement process. The system is accessible via the link below:

https://in-tendhost.co.uk/portsmouthcc/aspx/home

 

II.2.6)Estimated value

Value excluding VAT: 910 000.00 GBP

II.2.7)Duration of the contract or the framework agreement

Duration in months: 84

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

 

Tenderers are required to submit a financial model for delivering this service in the form of an overall contract cost breakdown.

The budget for the first year of contract operation is capped at GBP 130 000; any tenderers’ inputting a rate higher than this will automatically be disqualified from the tender.

The rate will be reviewed annually by the Council as per the contract terms and conditions.

 

Section IV: Procedure

IV.1)Description

IV.1.1)Form of procedure

Open procedure
IV.1.3)Information about framework agreement
IV.1.10)Identification of the national rules applicable to the procedure:
IV.1.11)Main features of the award procedure:
IV.2)Administrative information

IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest

Date: 22/01/2021
Local time: 12:00

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: The High Court of Justice
Postal address: The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
Telephone: +44 2079476000
Internet address: https://www.justice.gov.uk/

VI.5)Date of dispatch of this notice:

09/12/2020