Heating Services Tender
Repair and maintenance services of boilers.
UK-Welwyn Garden City: Repair and maintenance services of boilers
Section I: Contracting authority
Welwyn Hatfield Borough Council
Contact point(s): Procurement
For the attention of: Andrew Harper
AL8 6AE Welwyn Garden City
Telephone: +44 1707357371
General address of the contracting authority: www.welhat.gov.uk
Address of the buyer profile: http://www.delta-esourcing.com/delta
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 1: Maintenance and repair services
NUTS code UKH23
50531100, 42160000, 45331110, 50531200, 50700000
1. Gas appliance servicing to comply with the Landlords Gas Safety (Installation and Use) Regulations 1998.
2. The administration of the programme of gas servicing to include tenant contact and access arrangements, appointments and the escalation of hard to access properties via the Trust’s in house procedures.
3. A comprehensive repairs and breakdown service for all aspects of the heating installation and hot water systems.
4. The testing, maintenance and replacement of all mains wired and battery operated smoke and CO2 detectors.
5. Delivery of a planned and unplanned programme of replacement gas central heating systems.
6. All operational activity is managed via a bespoke software solution that interacts with the service engineers via handheld technology for the receipt and completion of allocated jobs to ensure real time reporting and resource management.
7. Provision of a customer service centre from which all tenant contact and interaction is managed including liaison with the Trusts in-house Asset Management and Housing Management teams.
8. Provision of an out of hours 24 hour emergency service for receiving requests directly from tenants and appropriate allocation of work to the on-call engineers.
9. A service offered to leasehold residents who can take advantage of the contract arrangements for gas servicing and repairs by paying the Trust an additional service charge.
The contract will be (subject to satisfactory performance) for a minimum period of 5 years with an extension period of up to 5 further years. The total value is approxiamtely GBP 2.5million per annum giving a total contract value of between GBP 12.5million and GBP 25 million.
Estimated value excluding VAT:
Range: between 12 500 000 and 25 000 000 GBP
Description of these options: The contract may be extended for up to 5 years after the initial 5 year contract period.
Number of possible renewals: Range: between 1 and 5
Section III: Legal, economic, financial and technical information
Description of particular conditions: The selected Bidder will be required to perform the services to the required standards set out in the Invitation to Tender (ITT). Under the contract the Service Provider and their supply chain will be required to participate in the achievement of social and/or environmental
policy objectives relating to recruitment and training and supply chain initiatives. Accordingly, the contract performance conditions may relate in particular to social and environmental considerations to be detailed in the contract documents.
A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr
Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
As detailed within the PQQ.
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
As detailed with the PQQ.
As detailed with the PQQ.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: Bidders will be shortlisted based on criteria set out in the PQQ.
Section VI: Complementary information
The Pre-Qualification Process
This tender is a two stage process and you will only be invited to tender if you have successfully passed through the Pre-Qualification Questionnaire (PQQ) stage. If you wish to be considered as a tenderer you must complete and submit a completed PQQ via Tenderbox by 12.00hrs on 19th June 2013. PQQs cannot be uploaded after the closing date/time. Any supporting documents should be cross-referenced to the relevant question. If the Council requires further information concerning your application form your Organisation will be contacted.
Step 1: Registering with Supply Hertfordshire
To participate in this tender you will need to go into http://supplyhertfordshire.g2b.info/hpf/ and register, thereafter you will be issued with a Username and Password. (If you have already registered with Delta-ets or Supply Hertfordshire, please follow the link above where you can log on using your existing username and password. If you have registered and have forgotten your Username and Password, please click on the forgotten password link below the log in box.) Please keep this USERNAME and PASSWORD secure, and do not pass it to any third parties.
Step 2: Completing your PQQ
To complete the PQQ for this Tender you will need to go into the Tenderbox area and enter the Tender Access Code PP92984J25.You will then need to download the relevant PQQ and complete. Please complete the information as fully as possible.
Step 3: Uploading Your Completed PQQ
Once you have completed your PQQ for this Tender exercise you must then “upload” your completed response in to the Tenderbox (Tender Access Code PP92984J25)
Please make sure you have submitted your completed PQQ to the correct Tender Access Code, the Council will not be held accountable for any errors made by a tenderer in submitting your completed PQQ.
Please note you will have to satisfactorily, pass through this pre-qualification stage to be invited to Tender via e-mail.
If you are experiencing problems, please contact the Delta helpdesk via email at email@example.com or call +44 8452707050 Monday to Friday 9am – 5pm for further assistance.
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GO Reference: GO-2013517-PRO-4813133
Body responsible for mediation procedures