Helpdesk Service Tender – London
To provide a CAFM/Helpdesk/management information system service.
United Kingdom-London: IT services: consulting, software development, Internet and support
Section I: Contracting authority
I.1)Name and addresses
National registration number: N/A
Postal address: 169 Union Street
NUTS code: UK UNITED KINGDOM
Postal code: SE1 0LL
Country: United Kingdom
Contact person: John Tunnicliff
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33133
I.4)Type of the contracting authority
Section II: Object
CAFM, Helpdesk and MI Services
II.1.2)Main CPV code
II.1.3)Type of contract
The London Fire Commissioner (the Authority) provides fire fighting, rescue, fire safety and certain emergency planning services for the Greater London area. The LFC Authority is the busiest of all the fire services in the United Kingdom managing 102 fire stations together with the Headquarters building, the London Operations Control centre and the Brigade distribution centre and store.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The London Fire Commissioner (the Authority) is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/management information system service, for a period of 5 years, with an option to extend up to a further 2 years. Expected contract mobilisation start date: Autumn 2020. Expected service commencement start date: March 2021.
The service currently handles 12 000 calls per annum and processes 25 000 planned work orders, 12 000 reactive work orders, managing a total annual spend on quoted works of GBP 4.0 M, all through an existing FM Supply Chain.
Communication with the Authority during the tender process will only be via Bluelight portal.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.9)Information about the limits on the number of candidates to be invited
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Bidders are required to register and express their interest only through the Bluelight portal (https://bluelight.eu-supply.com). It is free to register and bidders should receive notification of their registration within 48 hours. Please be aware emails from the portal may be quarantined by email filters. The LFC reserves the right at any time to cease this tendering process.
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Details are provided in the supplier questionnaire.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
Postal address: Royal Court of Justice
Postal code: WC2A 2LL
Country: United Kingdom
Precise information on deadline(s) for lodging appeals. Proceedings may not be brought unless the economic operator bringing the proceedings has informed the contracting authority of the breach or anticipated breach of duty owed to it by the contracting authority and of its intention to bring proceedings and unless those proceedings are brought promptly, and in any event within 3 months from the date when the grounds for the bringing of proceedings first arise, unless the court considers that there is good reason for extending the period within which proceedings can be brought.
VI.5)Date of dispatch of this notice: