Hertfordshire Integrated Urgent Care Service

Hertfordshire Integrated Urgent Care Service

East and North Hertfordshire and Herts Valleys Clinical Commissioning Groups are commissioning an NHS Integrated Urgent Care Service for both CCGs and an Acute in Hours Visiting Service for East and North Hertfordshire CCG registered population only.

United Kingdom-Welwyn Garden City: Health services

2016/S 104-186429

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

NHS East and North Hertfordshire Clinical Commissioning Group and NHS Herts Valleys Clinical Commissioning Group
Charter House, Parkway
AL8 6JL Welwyn Garden City

Internet address(es):

General address of the contracting authority: http://www.enhertsccg.nhs.uk/

Address of the buyer profile: https://portal.clinicalprocurementsolutions.co.uk/current_opportunities.cfm

Electronic access to information: https://portal.clinicalprocurementsolutions.co.uk/current_opportunities.cfm

Electronic submission of tenders and requests to participate: https://portal.clinicalprocurementsolutions.co.uk/current_opportunities.cfm

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Hertfordshire Integrated Urgent Care Service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 25: Health and social services
Main site or location of works, place of delivery or of performance: Hertfordshire.

NUTS code UKH23

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Bidders to be aware that this initial stage will be followed by the publication of a pre-qualification stage in due course. If you wish to submit a PQQ Please do so by expressing an interest in this advert in the first instance.
Service to be Commissioned
East and North Hertfordshire and Herts Valleys Clinical Commissioning Groups are commissioning an NHS Integrated Urgent Care Service for both CCGs and an Acute in Hours Visiting Service for East and North Hertfordshire CCG registered population only.
The service to be procured is based on the Integrated Urgent Care Commissioning standards published in September 2015, to deliver to the public and healthcare professionals a single point of telephony access into urgent care, alongside their registered GP and affording the CCGs the ability to coordinate urgent care intervention through the NHS 111 service, the Multi-Speciality Clinical Advice Service (MCAS), and an Out of Hours telephony and appointment service.
The service will deliver a clinically led, patient focused sustainable, high quality service with operational efficiency. Accessible to all patients, utilising telephony and digital technologies (multi-channel) to deliver the most clinically appropriate and value for money outcome, whilst managing demand that the service requires from other stakeholders including primary care, ambulance services, community services and emergency departments.
The service will assess patients’ with their unplanned urgent care needs, working in partnership with the wider urgent care system across ambulance, primary, community, secondary, mental health, social and palliative care and the voluntary sector.
Any successful Provider will ensure that all the service elements deliver high quality medical services that integrate fully with other providers to achieve an improved patient pathway, improved patient outcomes and patient experience.
Bidders should be aware that the Integrated Urgent Care service for the Royston practices is being commissioned by Cambridgeshire and Peterborough CCG.
Contract Length
5 years with a potential 2 year extension (Commissioner led extension).
General information
The Commissioners will be seeking clinically sound, innovative and value for money solution for the delivery of this requirement. The Commissioners will expect that the providers work closely with both CCGs and their constituent localities, System Resilience Groups and Vanguard schemes for their local population.
Full details on the required services and supporting information will be available via the commissioners’ procurement portal subject to registration.

II.1.6)Common procurement vocabulary (CPV)

85100000, 79512000

II.1.7)Information about Government Procurement Agreement (GPA)


This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 24 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

4.7.2016 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:



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