Home Office Digital Services Contract

Home Office Digital Services Contract

The Home Office Immigration Platform Technologies (IPT) programme is looking for agile capability partners (Suppliers) to provide specific types of skilled resources to work within one or more agile scrum teams on a staggered pipeline of projects. 

RM1043 Digital Services – Home Office Immigration Platform Technologies Programme

Reference number:RM1043 DSF01-045

Deadline date:10/07/2014

This deadline is for…Transparency purposes only. This is a Call-Off from an established framework, RM1043 Digital Services, and no additional tenders will be accepted.

Contract value:£0 – £0

Location where the contract is to be carried out:United Kingdom

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Crown Commercial Service on behalf of Home Office

Description of the contract

The Home Office IPT programme is building functionality to transform the way the Home Office manages immigration into the United Kingdom. The system will be used by Home Office staff based in the UK and in consulates across the globe, and by all applicants for Visa or Immigration services. The key programme deliverables include: • An improved website and application process – digitally driven. • Proactive customer communications – reducing inbound enquiries. • An online application case working tool – rules based, reduced handoffs, preventing silos and empowering the Business to manage demand. • An intelligent search facility and MI capability – one view of our customer. • A modern, resilient, reliable and lower cost technology platform (replacing 5 systems which are used across the Home Office today, including BRP and ASYS (Asylum). • A new way of delivering IT – agile, Business driven, customer focused. These objectives support the wider Home Office Improvement Plan to achieve: • 2015 – Consistent Competence • 2017 – Consistent Excellence • 2020 – Consistent Public Trust And deliver real Business benefits: • Improved customer experience • A complete view of our customer • Improved decision making • Effective and flexible IT • Digital processes with less paper The IPT programme is a complex IT and Business Change programme, and the transformation will be managed by the Home Office. Development will be delivered using an agile methodology, in line with Government IT policy. The IPT programme is seeking to derive greater value for money and to improve on the reliability of IT delivery compared with the use of traditional procurement and delivery methodologies. As a consequence, the programme has already appointed Suppliers to support control frameworks such as Architecture, Security, and Environment Management. Suppliers bidding for the Lots in this RFP will be required to work within the constraints of such control frameworks to ensure that solutions are compliant with, and complementary to, Home Office IT strategy. The Home Office anticipates that its requirements will be developed with Suppliers during a Discovery phase based on understanding user needs. The Discovery phase is expected to deliver a set of Epic User Stories and an initial prioritised product backlog.. Suppliers will be required to abide by IPT security policies. All supplier staff working on the IPT Programme will be required to be security cleared to at least BPSS level, or capable of obtaining security clearance. Further details can be found in the Security Aspects Letter (SAL). The Home Office Immigration Platform Technologies (IPT) programme is looking for agile capability partners (Suppliers) to provide specific types of skilled resources to work within one or more agile scrum teams on a staggered pipeline of projects. We are looking to purchase capability and roles in three Lots as shown below. IPT will want to be able to flex the number of skilled resources on the programme over time to meet business and development needs. Each project will start during the duration of this contract and each one will start with a discovery phase to define user needs and development backlogs. LOT 1 This Lot seeks to procure capability in the area of Development resources. LOT 2 This Lot seeks to procure capability in the area of Delivery Managers (Scrum Masters) and Business Analysts. LOT 3 This Lot seeks to procure capability in the area of Designers and Researchers.

 

Classification of the contract

72000000IT services: consulting, software development, Internet and support

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?Yes

Framework agreement details:contract being called off a framework agreement

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:7 Months

Who to contact

Contact nameDSF Managed Service Team

Organisation nameCrown Commercial Service

Address9th Floor The Capital, Old Hall Street, Liverpool, L3 9PP

Telephone03454102222

Extension number:

Fax

How to apply

This is a Call-Off RFP from an established framework – RM1043 Digital Services – and has been published for transparency purposes only. This RFP is open only to suppliers specifically invited via the Crown Commercial Service eSourcing Suite and no additional tenders will be accepted.